My name is Angela. My Husband and I have spent the past 3 weeks at your Hotel in Great Falls, MT. I spoke to you regarding the MMA Fighter Group and the man that exposed himself to me while naked twice in the Fitness Center while I was doing laundry. I made a police report and gave you the information with case number and the officer's name. You and I spoke on the phone and you were going to contact me again regarding how to rectify the situation. Michael, the front desk agent treated me with a great deal of disrespect when I reported the incident to him. He explained to us that you had given this group the approval to conduct "weigh ins" in your facility, knowing they stripped to bare naked in some cases and in all other cases the men were allowed to strip to their undergarments.
As you are aware of, to do the laundry, the guests have to use the entrance to the Fitness Center and walk through to the back of the room. I explained how it made me feel very afraid and upset because of the situation. You assured me that you would get to the bottom of the situation and contact me again.... that never occurred. I also explained that every morning at Breakfast, and during every Social Hour (M-W), that dogs (primarily Large Breeds, and one guy had a small puppy) in his arms while holding the serving utensils in his hands directly above the food. The dogs were being allowed in the Eating Room at the counter where the actual food was being served. It has happened every day and when my husband informed Michael, he went to the back office and stayed there until we left to go back to our room.
I am going to contact the Health Department regarding the issues we had with dogs in the area. Some of the animals weren't even on a leash. I understand about Service Animals, but even those animals shouldn't be allowed in the food area. I worked for IHG at a Holiday Inn in Arkansas and I know the rules concerning pets. To allow them to roam free in the Hotel, should not happen. I was sitting in the Business office area this morning and a dog wandered in and began licking all over me. I don't appreciate the fact that I am expected to love someone's animal like the owner does. I prefer not to have pets! You can't seem to handle this issue or maybe you don't care, but I am certain the Health Department will be interested in what I have to say. I went to eat this morning and there were 2 large dogs in the area going from guest to guest. I could not eat at that point. I understand that people love their animals, but not everyone loves their pets like they do.
I will be contacting IHG Corporate and ask them to do a surprise inspection to see for themselves what is allowed here. It is certainly not the Policy to allow such things to take place.
One thing I do want to comment about: Your Housekeeping Staff is one of the best teams I have seen all year in our traveling since Covid-19. In light of Covid-19 many things will never be normal again and adjusting takes time. We traveled with my husband's job prior to Covid-19 and still didn't have this kind of service from a staff. One location in Idaho found out that I was having surgery during our stay there and made every attempt possible to see to it that I was comfortable. They went above and beyond to check temperature in our room, we were stocked up daily and they took excellent care of us that was leaps and bounds above their pay grade. That is the ONLY other time until now that the service was exceptional. Beverly in particular stood out to me, because she treated us so well. Every morning she knocked on our do to see if we needed anything and on Friday (our scheduled full service day), she displayed such professionalism to us. She is great at her job, and never complained about anything we asked of her in between cleanings. I would love for her to be recognized for a JOB WELL DONE!!!
You have a strong Housekeeping/Maintenance Crew and you should be proud of each of them for the job they do to help your guests feel comfortable. The Front Desk Staff, with the exception of Michael, were a tremendous group of folks. From the moment of check-in until today, they were more than helpful.
I am very disappointed that you never followed up with me. When I complete my reviews on IHG Website; Yelp; Google; Trip Advisor; Kayak; Priceline; and Staybridge's own Website, I will be describing in detail my experiences here with the nude man walking around in the Fitness Center and was told by Michael that you told him that they are allowed to do that. You explained to me that you instructed HIM (Michael) to contact Police immediately, to which he DID NOT do. I waited for my husband to come home from work an hour later, he saw how upset I was and he immediately told me to call the police and press charges. I called and made a complaint, and I will be making that information available to Corporate. I was dismissed by Michael at the time of the incident, as if I was a n read more