This shop caters to Americans - they speak perfect English, are comfortable with typical American…read morevehicles (not just American-made models), and keep a copy of your VAT form so you don't have to take a new one every trip! The prices are reasonable and for my Hyundai's oil change they even advised me to buy the oil on base and bring it along to save money!

I had my Nissan truck repaired here after it failed inspection. Since I have an US spec truck, I…read morehad to order the needed parts online after the mechanic told me what to get. I had rear brake work done along with rear axle seals replaced and a couple gaskets for the engine. I took about a week after I dropped off the parts before I got my truck back. Highly recommended if you've got an US spec vehicle and you need repair work done. I was actually referred to this shop by the guys at the Sindelfingen ATO who said "hells no" to working on my truck - US spec and all. The friendly owners speak English and they take VAT forms. The mechanics also speak English and they'll tell you exactly what to order online (recommend rockauto.com). The shop is close to both S-bahn and U-bahn

Concur with previous reviews. They do substandard work and have zero quality control or management…read more Gave them three simple tasks to perform whilst out of town; tire change (dispose of old tires), replace rear shocks, and replace rear lift gate arms. They changes out the tires and put the old ones in my trunk. Replaced the shocks, and did not replace the lift gate arms. At least this time they did not lose my registration like the last time. This place needs to be closed.

If I could give these idiots a zero star rating I would... should've done research beforehand, so…read morethis is really on me, lesson learned. they changed the front shocks in my 2004 merc E320, then told me they couldn't do the alignement because their machine was broken. (Information that could've been useful before they did the work. but ok). Anyways, driving home on the autobahn after the work was completed and I hear something rubbing underneath the car. They'd forgot to screw the transmission shield back in place and it eventually fell off. Went back to ask them what happened, they say, "Oops, we forgot". ok, no biggie I thought... later on, getting the front alignment done at another shop in the German economy, they tell me the front right shock hadn't even been secured in place and was loose on the wheel. Long story short, do not under any circumstances go to this place to have your car fixed; they will jack it up. If you're worried about the language barrier, there are plenty of German mechanics who speak good English and who will do honest work for you. BLUF: horrendous place; don't bother.

(This business is family-owned) We got our manufacturer's…read morewarranty inspection done here for free. Chrysler paid for the service, which is required in order to keep the lifetime powertrain warranty active. The thing that amazes me every time is the hospitality of the staff at this dealership. We had another emergency when the car had to be towed in. They again took care of our needs even though it was late and about to close for the night. The vehicle repairs usually are done faster than in the estimated timeframes. I would easily trust the staff here with my vehicle's needs again. By the way, the owner is very friendly too. I commend the crew for their patience while working with Chrysler on reimbursements for their work. Here in Germany, the dealers' systems do not communicate using a central network. (They're separate, regional networks.) So Chrysler in Italy had to coordinate with this dealer in order to update the VIN with the correct maintenance/warranty data. I applaud the efforts and helpfulness of this team. =)

I am a very satisfied new customer, The Car Dealer with…read moreService point with their whole staff made a very professional and inviting impression to me. I had a issue with my still relatively new gear at my Jeep Compass and they supported me from start on. Mr. Fritz as workshop manager is very competent and helpful. So I would like to say thanks to the whole team ! Very recommendable, I will come back if I have any issue. And Thank you for the chocolate x-mas Man ;-)