Their truck driver did very little to disclose any information on the side of the road when he came to pick up my car after I was t-boned. He did manage to tell me that they do NOT accept AAA, but only after I asked him about it. If he had told me that I wouldn't be able to take any items out of my car from their yard without paying for the bill out of pocket, I would have called a different company.
When I went in to the office to ask about removing items from my car, the owner came along and was very rude to me. He kept yammering about the state law saying I can only remove certain items from the car. He refused to work with me or try to help me in any way. He basically said to me that I was SOL if I wanted the insurance company to pay for the tow. I later looked up the law he was talking about and found that there was more to it than he was letting on. I remember specifically asking if I could at least take my deodorant from the car. He said no, its not on the list. Well, according to the law, anything that can be considered "personal effects" is allowable. That would include deodorant.
Bottom line, I would never recommend this towing company to anybody. They are not informative and if you don't know all their policies then they are very rude. They have a big sign on their counter that says they accept checks and cards but yet they would only allow me to pay with cash.
If you need a tow, call someone else. read more
