They emailed me soon after my request. They were upfront in their email with information I needed…read moreto know. I responded, thanking them and looking forward to scheduling an onsite estimate. But they never called me to schedule an estimate. I understand they are busy, but after the informative email, I was looking forward to getting an actual estimate, and that never happened.

Great service! Our home had a crumbling chimney, after getting an estimate and sending a deposit, I…read moregot a call that they were able to come and fix it much earlier than expected, despite the fact that they had not received the deposit yet. Polite, quick, and neat. Chimney looks great!

His service was great. He came right out. The pricing was moderate to high...... he knew his…read morestuff....

I had both plumbing and electrical people come out and the plumbing person had told me that the he…read morecould not do the service so he just charged a small fee for coming. However he did say that if there was services actually performed it would have been around $600 flat fee for basic service. I thought that was a little high for replacing a outdoor faucet and parts and so on. But he was very helpful. The electrician came out and he did a wonderful job figuring out where the problem was but for the electricians they're charging a flat fee of over $400 and to assess the problem and do basic repairs. Now he assessed the problem but he could not repair it without additional costs which he estimated to be about $1500. So I still got charged but no repairs.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

Prompt, efficient, flexible, personable Jen is a Super Housekeeper! Give her a call. She did some…read moredifficult hard work for me. Recommended.

30 year old roof replacement on my home. Fair price and so fast! Cleaned up everything. I was…read moreworried because it was over 90 degrees... I would recommend them highly!

Called and was told they would come out and give me an estimate. After two days called again and…read moregot nothing. Waited the weekend and tried again still no answer. They don't follow thru

Guys are great. Will use them again. Fast response and professionally done. Excellent follow up to…read moremake sure we are happy with results.

Well they had 2 service guys to install a garage door opener.. and told me they couldn't do it…read morebecause the package was opened... thats right.. it was opened... so I went to the next guy... somebody will want my money... lol

Billy has always done right by us. Just as his dad did years ago. (30+ years now, one or the other…read more :) He knows his stuff and has always been very prompt. I called Billy several years ago to see if he could go to my parents house (whom he'd never worked with before) to fix their AC. Kind of an emergency type of thing. He said he had just gotten on the road for a 3 day fishing trip but understanding the need said he'd backtrack and make a stop. Long story short, he got their air going to get them through the hot weekend. Needless to say, he's now the go-to guy for them too. Thanks for all you've done for us.

I was referred to Bill from a friend that has him maintaining their home while they're gone -…read moresnowbirds. He came over within minutes of being called, was such a good guy. I had another big company in my house the day before & I was frantic because their fees were excessive & they kept the bill increasing. Bill came in, checked everything, told me what to do to stay safe in the house & called me to make sure I was ok at least twice that day. The next day, he installed the new furnace at a reasonable price, quickly and contacted me again to make sure things were working well for the next 2 days to ensure I was happy w everything. I can't say enough how thankful I am. He'd be the first person I'd call in an emergency.

Comfort Pros is great! They came out immediately to help get my furnace working on the coldest day…read moreof the year. They really came through when I was in a pinch. The guys were super friendly and really went the extra mile to resolve my problem on probably the busiest day of the year for them. I plan on using these guys for any future issues and for any annual furnace and AC checks. They provided a great service at a very reasonable price. Thanks guys!

I made an appointment for an air check. It was supposed to be done…read moreon Friday, June 11, 2026. The company never showed up. The next day I got a call from a guy stating the missed appointment was due to "weather". But no one took one second to call me. It just had me waiting.When they finally called back, I told them the work is going to another company.