Always make me feel like family. Nice, polite and on time. The three things I want. Prices are good and worthy.

I Lorna Lee have been using State Shuttle for a few years now. I am retired from BASF Corp. I have done a lot of traveling and I must say State Shuttle is top notch. My recent trip was just not me. I had to arrange a total of 9 people to be transported to Brooklyn Cruise Terminal. I booked a luxury high top passenger van. Not only on time pick up but the driver Angel was excellent. He was professional and brought us and also picked us up. One of my very favorite in the office is Aleshia. Extremely helpful and putting me to relax knowing everything will be taken care of. Thank you and cant wait for my next reason to call State Shuttle. Sincerely, Lorna Lee read more

After several calls with management they made good on their promise and reimbursed me for the unused service. Key is to speak with their office manager right away and explain your circumstances if you have to cancel your ride. This commitment to meet their customers in the middle earned stars back as it shows they care about their business. read more

Buyer beware - Reservations are NON-REFUNDABLE. 30 mins ago, I called to make a reservation for a ride to the airport next week. I provided flight details and credit card info to the agent who answered my call. I immediately received an automated email and my card was charged for the trip. However, within a few minutes I decided to go with another company. (The reviews about State Shuttle made me too apprehensive). So I called State Shuttle to cancel. A different agent answers and says "you're lucky you called before mid-night today because reservations are not refundable. You would have been given a credit." Seriously, in this day and age!!!! This is nuts. I can see non-refundable if cancel within 24 hours of the ride itself. But this is a horrible policy...Not to mention the agent who booked the ride didn't inform me of this archaic policy. I told the second agent that this was not conveyed to me and she said that agents are supposed to always relay that information. read more

Excellent experience. Arranged pick up from NYC to NJ and the driver (Troy) was prompt, professional, and very knowledgeable about navigating thru NY. Highly recommended them and it was such a treat not to have to drive ourselves! Eileen H read more

We used state shuttle for our wedding this past weekend and the company was very easy to work with in the planning including a few changes here and there about shuttle times. We were lucky to get a handicapped accessible van for my cousin who uses a wheelchair and the company told us he is the only driver for the handicapped bus. The driver of this bus did not secure her wheelchair correctly and was driving so fast and recklessly that she was bounced from her seat numerous times. He was also reckless with our first group while it was raining, going over speed bumps at full speed and winding very fast down tight and wet roads. He then ran over and damaged some bushes and almost went onto the grass of our venue even though the staff out side was yelling at him to stop and trying to help lead him where to go. He did not follow the schedule for returns even though he had called to confirm the night before. He added an extra trip back even though our last shuttles was scheduled to depart at 9:30pm and no one was left to pick up. The worst part was that after he dropped off the second group to the venue, he decided to stay during the cocktail hour, mingle with the guests and even help himself to the cocktail hour food. Our planners had to ask him to leave because he was being very unprofessional. On the contrary our other bus driver was very good. He was responsible and safe in driving and we had no issues with him. I am giving three stars because the company and other driver were great but our experience with the first driver was terrible and I do not recommend them if you need a handicapped bus and this is their only driver for said bus. read more

I used State Shuttle to get to Newark airport and home with my family. The service was amazing. The driver arrived on time and made our ride enjoyable. I highly recommend State Shuttle and will definitely use them again. read more

I have used State Shuttle for decades for transportation to & from EWR. I have found them to be always reliable. You can make reservations online, and their customer service over the phone is friendly and efficient. I like how they call to confirm your reservation the day before so you don't have to wonder if your driver will show up to get you to the airport. You should be able to expect a driving service to be reliable, but I want to make it clear that they are definitely reliable under difficult situations. I have landed at EWR in a snowstorm and they still came, picked me up and delivered me safely to my home. I had to wait, but that was to be expected. I recently landed at EWR 4 hrs+ after I was scheduled due to thunderstorms and dangerous wind. Dan from State Shuttle was communicating with me and the driver, Otis, was there to pick us up when we finally got our luggage. This was 2:45 AM! I couldn't ask for better service. read more

We recently used State Shuttle from Newark Airport to our destination hotel in far northwestern New Jersey and again from our hotel back to Newark. Our arrival flight was an hour and a half late. The service was excellent! In both cases our driver was there right on time, both were knowledgeable about the route and were enjoyable to be with. This was our first experience with State Shuttle; it won't be our last Robert B. read more

Booked a car. Next day canceled due to travel plans. Received cancellation email. Still charged me. Spoke to three people all saw in computer canceled and the one person who is supposed to be helping is never there. This is a terrible way to treat customers. Don't recommend. read more

I don't mind the public transit commute home to Jersey from JFK (quite convenient actually), but a shuttle to EWR is nice sometimes. Some shuttles will take you all over the city, making multiple stops before hitting Jersey, but State Shuttle is a straight shot to EWR from JFK. It is thirty bucks if you book at Ground Transportation at the airport, but my GF had to pay $35 for booking over the phone. Let me just talk about my first experience. The van had a piercing scent of cleansers and air fresheners (probably because a previous Yelper complained of a bad smell...not that this is any better). At no point in the entire ride did I ever get used to it. The driver spoke limited English, but knew enough airport lingo to know exactly where to go. He was actually a pretty good driver, but it was still one of the bumpiest van rides I've ever experienced. They need shocks or something! It was brutal. Length of ride always depends on traffic, of course. On this day, we made it to Newark in less than an hour. read more

Needed a ride from JFK back to New Jersey. The driver, Harry Singh, was a class act. Highly recommend them. Very safe, on time, and cautious drivers. read more

Go *ANYHERE* else! This company is inept and dishonest and will lie, lie, lie to your face. We usually park at those long term lots but thought it was be *nicer* and *less stressful* to not deal with driving for our latest trip. Called the State Shuttle....baaad idea. We made the reservation and they immediately charged our credit card. We had a 5:30 pm reservation. At 5:35 pm we called to find out where our driver was and we were told she was "20 - 25 minutes away" (Lie #1). I called 30 minutes later, asking, again, where our driver was, and was told our original driver "got held up with a client" (Lie #2) and the replacement driver (the one 20 minutes away...) "was stuck in traffic "(Lie #3) and would "be there in 5 minutes" (Lie #4). I got into a screaming matching with the idiot in the office (probably the inept dispatcher who neglected to schedule our pick-up) and she told me "you'll get a call on Monday" (Lie #5) and would be refunded some of the cost (Lie #6). Our driver, Angela, arrived an HOUR LATER than our reservation (this was not her fault). She drove like beast and got us to Newark in 40 minutes. We found out during the drive that she was *AT* Newark Airport when we called to find out where our driver was and had to hightail it up to Sparta b/c the idiots in the front office aren't smart enough to schedule a pick-up correctly. Meanwhile, they told us she "was 20 minutes away". If you're smart you will call ANY OTHER COMPANY. If you're not smart and you call them, at least request Angela. read more

Arrived on time. Driver was friendly. He drove through snow to get us home safely!! I highly recommend their services.

Hugh R It has been some years since I dealt with this Company. My last dealing was pre-COVID, and the Company was called Arrow. My recollections are of a pleasant experience. Not so much this time. I made reservations for a trip to the airport (Philadelphia), from my home and a return from the airport to my home a week later. The driver did arrive on time (good thing). From that point on service was not so good. The driver proceeded to complain/explain, that this was not his regular van and the only reason he was driving it was it had more gas in it than his van. There was a large spare tire in the back which limited space for luggage, his van didn't have a large spare tire in the luggage area. He also proceeded to explain that the crate that was being used as a step was not what he had in his van and should not have been there. I put all of this under the heading of - NOT MY PROBLEM. Or more correctly, should not have been my problem, but he introduced them to me and they did become my problem, at least partially. Since some of the passengers needed the step to enter the van, this make shift step created an annoyance (problem). The large spare tire, in the location that it was in limited the luggage capacity. The trip to the airport was uneventful. On return...new opportunities for redemption, that were not realized. Upon arrival at the airport (PHL), I called Dispatch as directed in the email that I received. The Dispatcher asked if everyone had recovered their luggage and was waiting for the driver. I advised no, but would be in a couple of minutes. We had recovered our luggage but was not yet by the exit door. She advised that I should call back when everyone had their luggage, as the driver was at the airport and would be right over. I called Dispatch about five minutes later and advised that our group had recovered our luggage and was waiting by the terminal (outside) on the island/sidewalk near the outer roadway. She advised the driver would be there in about five minutes. Four calls later - total of six (6); the driver finally arrived. This was about thirty minutes after the second call (when we were outside). Good things to note. No spare tire in the luggage area and no crate. No step at all. I noted to the driver that we had been waiting for about a half hour for his arrival. He was apologetic and suggested that he had problems that I really didn't wanna know (he said this pretty much in jest) however, I readily agreed, I didn't want to know - no jest intended. Trip home... the driver stated that he was from the Newark, NJ area and did not know how to get to our destination (my home). No GPS... really??? We provided him with GPS coordinates/directions. I really don't think that is how this is suppose to work. Overall, we did get from point A to point B, no accidents. Not much more I can say on the positive. The rate (fee) was good; better than some other companies that I requested quotes from. The service level gives some credence to that old adage, you get what you pay for. read more

I haven't used this company in years because I had a terrible experience with having to wait for more than an hour to be picked up after a flight. Gave them another shot. Again, they left me - this time with two small kids - waiting in the airport for an hour, at midnight. The driver was nice, but the company is AWFUL. They told us the driver would be to get us in 15 minutes. 30 minutes later they told us, again, that it would be 15 minutes. When he picked us up, he told us that he was supposed to be on his way home, and was dropping someone off in a town that is an hour away from the airport. The company knew full well we were going to be waiting for an hour. Not only were they not properly staffed for a pre-booked reservation, but they weren't honest about the wait. Never. Ever. Again. read more

I would give no stars but I have to give one. State shuttle stinks the armpit of transportation. They forgot to pick us up left us stranded at the airport with 2 little kids at night after a six hour flight. They took no responsibility for their mistake. And did eventually say well maybe we can try to get in 4 or 5 hours. We wound up renting a car read more

I'm really shocked at the negative reviews. I am getting ready to book them for the 8th time in a little over a year. I travel to Chicago for cancer treatment and take the private cars. The drivers have always been on time, or even a bit early picking us up, the cars are clean(crucial when you are traveling during the months you are getting chemo) and they have been on time to every air port pick up on the way home as well. The drivers even got concerned and tried to deal with difficult airport staff that wouldn't let them park closer to the airport because they remembered our name and knew I would be weak and in a wheelchair. I have absolutely nothing negative to say about this company at all! read more

We used them for transportation to and from the airport. Our driver there knew all the back roads around the terminal and skillfully got us through the traffic and to our gate early ! Couldn't ask for better service read more

NEVER AGAIN! Got picked up ok but then the driver wasn't wearing a mask. When I told him to his response was "it broke, you don't need to wear a mask in here." It's a federally mandated order to wear a mask. The driver also claimed the van was sanitized but it clearly wasn't. The van was filthy. read more

Wow. SHADY. I don't really care if the driver wants to make chitchat or if he helps me carry my rinky-dink 17-pound piece of luggage or not. I'll tip him regardless, provided he's not spitting and cursing up a storm. What I take offense to is the fact that they OVERCHARGED me by over 20%, rounding up to the next $10. When I returned from my trip, I started the credit card dispute process, and called them to see if they were willing to correct the situation. First, the woman on the phone, Nina, told me that when I made the reservation, I was notified of the "fare increase" on the phone, which is a complete lie. I didn't make the reservation. The folks at the airport counter for ground transportation radioed my ride request in through their own receivers, and there was absolutely no notice of any additional fees or a so-called fare increase. The amount I expected to pay was the amount they verbally told me I was going to pay, and the amount that was printed on my ORIGINAL RECEIPT, which I am holding onto for dear life until this thing is resolved. So then Nina starts getting snippy with me, telling me that it's not their fault that the ground transport people did not have the updated fare chart (actually, I WOULD fault them for this -- if they want to work the airport network, they need to work WITH them), and if they refunded my money, they would have to refund everyone's money. Wrong -- they'd only refund customers who actually bothered to call in. And maybe they should, since that would be the rightful and probably LEGAL thing to do. You or your agents can't tell customers one rate, and then you turn around and charge another unless you've got some scam going on, which I suspect is what's happening. Do they expect people not to bother following up, or just have their company write off the transportation cost? Not all of us have that luxury, unfortunately. Either fix the glitch in your system, or stick to the law. I'm not worried about losing this dispute, but I'm appalled by the lack of professionalism in this matter. Nina just about bit my head off for trying to address the issue. Hope she sleeps better at night knowing she did her part to help support this racket. read more

We were a long time customer. As long as the airline doesnot cancel your flight, for us they arrived on time. However in case of cancellation by the airline due to bad weather. State shuttle does not offer refunds or credits. Other companies allow you to make reservations without paying in advance. read more

Complete scumbags, my flight was cancelled the night before and I called them immediately as my entire trip was cancelled. I offered to pay $50 out of a $133 one way and they told me sorry they are still going to charge me BOTH ways and that is their policy. Luckily, my credit card company knows it is fraud and halted payment. DO NOT USE! read more

I had four hours to get from EWR to JFK. The ground transportation counter made our reservation, but they could never get a hold of our driver or give us an update on when State Shuttle would finally show up. It should have been plenty of time to get to our flight! They showed up over an hour late, and we almost missed it. Who shows up 30 minutes before boarding with a shit ton of luggage to check? They don't let you check your bags so late! State Shuttle is definitely at fault, and if I see that they overcharge the credit card [after reading other people's reviews], I will throw another fit. We should have grabbed a cab. The extra $20-$25 would have been worth not being in that same situation of nearly missing our flight. Thanks to Delta's amazing counter agent at JFK, we were able to get home. read more

Mgmt never followed-up after acknowledging complaint about driver, but failed to gather any info about what driver did wrong, including swerving in the lane the whole trip, using the phone with hands while driving, tailgating then braking hard bc of it, not knowing route, staring downward toward floor to use GPS screen, unable to drive a large van properly in small spaces. Next time will take cab to train that's only 1-2 miles from airport. read more

I am sitting on a State Shuttle en route to JFK from EWR. I hope 1) I'll survive the drive. It is SOO hot in here and the air isn't working. Not to mention that it smells in here 2) I'll get in in time. We left the airport with 1/2 hr delay and are stopping at each toll plaza. The shuttle is not equipped with EZ pass. How can a company whose business is to drive through the tunnels and bridges not have an EZ pass??!! it's cheap, but somewhat sketchy. Driver is semi nice read more

You wonder why people give NJ such a bad name? I would, too, if this were my welcome after a long flight. I'm currently on a shuttle being bounced around, inhaling nicotine because it smells like an ashtray and just found out there is no air conditioning (as the driver said "you'll get the same air I do, I already explained the AC isn't working". Both of the people I spoke to when making my reservation and requesting the shuttle upon arrival were rude, which should've been an indication. My mother used this service on a trip home from visiting me in Texas. I will NEVER allow her to sit on one of these disgusting vehicles again. I'd rather pay $150 to know she is being treated like a person, not an inconvenience, and riding home safe and comfortably. read more

Recently needed to book a shuttle from Newark Airport to Keyport IHOP at the last minute. Did it online (in between meetings at a conference) and was charged $65. This seemed odd since everyone I knew had paid around $30 for the same trip. I did not have time to investigate it. Found out when I arrived in Newark that had I waited until arrival, I would only have paid $30 for the same trip. Literally highway robbery! The driver was nice enough, but drove like a maniac. Thank heavens I had my seat belt on or I would have gone through the windshield! Next time I go back to driving myself or find a reputable limo service! read more

I have used State Shuttle for my Business and Vacation travel transport to and from the airport for over ten years. They are never late - not once. Even on time when I have a 4:00am pick-up. The vans are older and rickety, but they get me to where I am going. The drivers range from experienced to new - but they are always kind and helpful. They lose one star becuase their website has false information on it. It says that when you sign up for the frequent traveler program that after 10 trips you get one free - when you actually (instead) get a voucher for 1/2 off one trip - and, they dont keep count, you have to call - but Nina in accounting was nice and took care of me. I dont know anything about their wedding services - it looks like most negative ratings are coming from brides. I would like to see more business travelers leave ratings - I think their star rating would be much much higher since that is probably 90% of their business (I am guessing). I recommend this company for business and vacation transport to and from the airport. read more

I would give 0 stars if I could. This is absolutely the worst shuttle company I have ever used. They lack integrity and the dispatch people are disorganized and extremely rude. Please stay away.!!! We had a reservation for 6 people from Newark to Princeton. However, one person had a delayed flight; dispatch confirmed to our driver that the person could get on the next shuttle no charge because we paid for all 6. However when my colleague arrived they wanted to charge an additional $40 and they were rude. My colleague was unwilling to pay extra and found alternative means to get to our conference. I had to have a very stern conversation with their business manager just to obtain a refund for the 6th person. This business treats the customer with disdain and behaves as if you are a charity case, rather than a paying customer. Do your self a favor and find another reputable shuttle. read more

My flight was cheaper than the ride to the airport but that's the way it is and I don't begrudge the business. The ride was good on time and actually tolerated our 15 minutes of tardiness for the departure. Driver Kareem got us to the airport on time. This was a 4:00 am pick up up so there weren't any traffic issues and we had plenty of time for the required 2 hour arrival in advance of the 6:30 am flight. I left a fitted baseball cap in the car. I called state shuttle before our flight and they said they'd reach out to the driver Kareem. In the following days going into weeks after our return my calls went ignored. Eventually the office told me Kareem would call me. It took 2 days but he eventually called. Kareem said he he has the cap and would deliver the cap to me. I told him it wasn't necessary and to leave it at their office and I'll pick it up. He said he that he would call me and deliver it or meet me. After several more days no call no nothing from Kareem. I never received a call again. I sent him a text and he gave me the time of day to reply to the text and stated he was too busy to get back to me. We'll that really makes me a valued customer who had given him a generous 30% tip. Kareem then proceeded to blow me off. What a dead beat. I did. Not hear from him at that point. On the return the car was late and we were told the driver would be at the door near the baggage pickup. We traveled without baggage so the location made no difference. The driver arrived 30 minutes later in a shuttle bus. We ordered a car both ways. This driver was personable. There was construction on the Parkway and he missed a turn. His GPS took us way off course. and a 45 minute drive took us over 90 minutes. These things happen with technology. Im most annoyed by Kareem and his indifference about my cap and his unwillingness to return it to me. This guy does not have any credibility as far as Im concerned. He made it clear his next customer is more important now that he has my tip. read more

Seems they more then doubled their pricing. Newark airport to Toms River Bus Terminal used to be $42 just a year ago. It's now $98.

Update. It took me 25 day and 3 phone calls for State Shuttle to refund me for the service the I cancelled! They are the worst!

I used State Shuttle's shuttle service to get from Augusta in Sussex County to Newark airport and back. I have no complaints with either trip. Going to Newark, I had the shuttle pick me up at an auto repair shop. The driver was there at least 15 minutes early (when I got there) and was waiting for me. I had the shuttle to myself on the way there. The driver was friendly and courteous; and the trip went smoothly. Coming home I had a similar experience. Being picked up at the airport, given security, and be a bit of a trick, but it worked well. I called their office, as they require, after I had all my bags. I was directed to a location for being picked up, and the driver was there shortly. The trip back, like the one there was pleasant and uneventful. The only slight gripes I have are with the reservation process. I made a reservation online and that was pretty easy. But when I got my bill, the cost was higher than the initial quote. Perhaps there are taxes above normal sales tax, but the bill receipt doesn't show that. Gas is currently $1.79/gal, so I hope it's not a fuel surcharge. The other thing is they did say that my quote did not include a gratuty. But what it didn't say it the final bill did include a gratuity. I don't have a problem with that, but if I didn't ask, I would have tipped the driver twice. read more

The amount of time it took to get my refund from State Shuttle was criminal. I had to cancel two rides in the first week of January and I was told that they would not process my refund for 4 to 6 weeks. As if that isn't ridiculous enough, I didn't see my money until MID MARCH- 10 WEEKS!! I made multiple calls to Nina at their credit department and she did nothing to speed up this process. I will never do business with this company again. If you like to keep your money, you shouldn't either. read more

After reading some of the reviews I was skeptical. We needed a large van to transport 7 of us to Newark airport. Drivers arrived on time and were very courteous and professional. Price was within our budget as many other airport shuttles were much higher to drive from NW Jersey. I would definitely use them again. read more

I had a reservation for a limo for my sister's bachelorette party. The service from the drivers was good, they were on time and polite. The limo however was filthy, the glasses were so dirty one looked like someone had vomited inside it. I called to speak to a manager on the next business day and didn't receive a call back until the next day. The call came from sublet limo company in Hackettstown and they stated that they had checked the limo before calling me back and it was clean.. of course it was because my reservation was for Saturday night! I was embarrassed and humiliated by the condition of the limo. This was suppose be a fun experience for my sister and her friends, instead they had to ride in a vehicle the smelled like vomit and that was dirty.. read more

I had 2 trips booked in advance (I was flying back and forth taking care of an ill family member) and my plans changed and i had to cancel the trips. this was at the end of October. I have sent 5 emails, made 3 phone calls and i still haven't been able to get a refund. I am out over $410 and i can't get anyone to give me my money back. I am going to have to dispute through my credit card because they just ignore me. read more

The worst. The service over the phone and customer service is very friendly. The drivers and operations on the other hand are terrible. Long story short we booked some shuttles for our wedding and they were dirty, drivers didn't respect the wishes of the passengers to slow down, and they didn't show up on time. I price is right, but you get what you pay for. read more

Highly recommend! A great value for what is offered. We have used State Shuttle several times when needing to transport 10 or more people to various locations in NJ, NY, and PA over the past few years. The latest trip was 11 people to and from JFK airport from Sussex County, NJ with lots of luggage. Our drivers were Edwin and Otis and as with all the drivers we have had, they were pleasant, knowledgeable, and safe. read more