I'm giving the Domain two stars because my first two years of living there went pretty well...then,…read moreGreystar took over. I'll skip over the small, nit-picky details in favor of the grand finale. During my senior year at WVU, the winter was especially cold in that we were in negative temperatures for a span of several days. Well, one evening the water in my bathroom sink stopped running. I put in a maintenance request, listed it as high priority, and moved along. The next evening it still wasn't working, I checked my maintenance request and it had been somehow downgraded in priority, so I gave maintenance a call. No one answered and since my tub still had running water it didn't fall under their guidelines for "emergency maintenance", so I left a message and that was that. At least until morning.
I woke up to the small hiss I recognize as a water leak. So, dreading what I would see, I rolled over to look into my bathroom. My completely flooded third floor bathroom.
I checked under the sink to turn off the water, but the leak wasn't there. We'd never been told where the shutoff for our unit was, so my next hope was to call emergency maintenance. No one answered. Next, I called the office. It was a Saturday at about 9:30, and there was no one in the office until 11, hence no one answered. Finally I called my parents, but I'd run through all the steps I could and just had to wait.
Fast forward to say the water got turned off and a burst pipe was discovered. The same day, they proceeded to totally rip out my bathroom floor, vanity, and part of the wall. Then since the carpet in my bedroom also got wet, they did the same to my entire bedroom. Thus began the two month stent of me not having my own apartment during my senior year of engineering.
I'll summarize those two months to keep it short: they paid for a hotel for three nights but then moved me into an 4 person apartment with two strangers (I had a three-bedroom with one other girl), ignored my complaints that the new place would bother my (severe) allergies and tried to blame my complaint on social awkwardness, wouldn't reduce my rent or electric bill despite the construction happening in my apartment while I crashed at a friend's place, and once I did move back in I discovered there was already a new leak coming from my toilet.
The cherry on top was that when I moved out a few months later, I was charged $160 for "repairs" to my newly renovated apartment. Of course I contested this, was in communication with Greystar for about a month with the understanding they would be back in touch once the matter was settled, and heard nothing for months. I assumed the (unreasonable) charges had been dropped. Well, the new year started (I moved out in early July) and I got a "courtesy call" warning me the debt would be reported to a collector if the issue wasn't settled immediately.
In the end, I got $30 knocked off the charges. That and a couple nights in a hotel was my compensation for a several-months' long ordeal, and I've heard the people on floors below me went through worse.
Only stay here if you're willing to make the gamble you'll never have to interact with management.