Had a very scratched up rear bumper that I wanted repaired. Steve and the place were friendly,…read moretransparent, and provided extremely good service at a competitive rate. Car looks just like new, and I'd gladly come back to this place if I ever need another repair.

Amazing clarity of what they do and step by step instructions of how they do it. They also…read morereassured me multiple times of the process and help me with my insurance claim. For sure the best shop i've been to in a while.

I ended up not using this company for my insurance needs but I really appreciated the time she…read morespent even after she realized they wouldn't be the most competitive for my industry and even gave me another recommendation.

Everyone is always friendly and helpful. My agent Erica Baker, is knowledgeable, and she does her…read morebest to find the good deals . definitely A& M is a recommended insurance office.

I have been a customer for over a year and I called several…read moreTimes to try to get a lower rate an spoke to Karina. She would always say someone would get back to me and never did. I left and went elsewhere and saved money. She's awful at her job she couldn't even send the correct dates on the cancellation of my policy smh save you're time and go elsewhere where they have customer service

Called to get a quote (was a former customer for years) and REBECCA is rude just because I could…read morenot legitimately hear her she wants to yell all with a rude tone her question back to me. Theres way more companies out here to have to deal with rude customer service. Go elsewhere. Even when I was insured through them they weren't the best, but sometimes have cheaper rates is the reason I was inquiring. Once they get your money after signing up you'll have a hard time getting ahold of your agent.

I just worked with Marc and his staff on transferring a policy to my agency. Sometimes its…read moredifficult to get information from another agent because they do not care because they are losing the policy. Marc and his staff were very helpful in getting the information transferred.

I have been looking to switch insurances because since I added my spouse to my policy there was a…read morelot of confusion with the plan and the agent wasn't as helpful or as personable, they just assumed that I understood everything and when I asked questions I would get a vague answer. I am so pleased with the service I received from Marc as he explained everything on the policy before we made the switch. He went over what we really need and what we don't need in our policy. I have always had some type of insurance but no one has ever took the time to explain to me what all the numbers mean or the verbage. Sure I get a policy booklet in the mail but understanding it was such a different story. He was able to really help customize our policy for us and you can tell he was genuine and that he really cared. I liked how he took the time to really make sure that we understand what we were paying for and it wasn't just another policy that he had to sell. If you are looking to switch insurance companies consider giving him a call.

I recently switched our homeowners insurance to State Farm. Their prices were competitive with…read moreother companies. Jamie was more than helpful and knowledgeable! Very happy with the service we received.

This 5 star review is all because of my contact with Jamie Winkler from their office…read more I was in the market for condo insurance and she answered all my questions, provided me with excellent service and a great discount when combining my auto and condo policy! And, she did it all while listening to my needs and making sure I was receiving the right kind of service. Questions like "Do you want to conduct our business all online or do you want to come into my office?" made me feel like she was taking an interest in my overall satisfaction. Well, it worked! I am an extremely satisfied and happy customer!

They will take your money and then cancel for no good reason, for any foolish reason. The refund…read moreyou get is less than the amount of time you were insured by them. They try to give you a hard time when you call to ask about it, and it becomes clear that they were well aware and this is how the job is done, they make easy money like this. Eventually, they say it's non-refundable and state-regulated, etc. My advice to myself would have been not to sign up with them; you'll just lose money and have to look for something else anyway.

Stay Away! If you have a claim, you won't be able to speak to them, or get anything related to your…read moreclaim in writing. Not a serious insurance company!

As soon as we stepped foot inside the building we were met with a warm welcome from Alejandra…read moreHernandez. Who helped us transition to a new insurance provider. She is accommodating, friendly, and most importantly very knowledgeable, also taking time to answer all of our questions. She made the process easy and worry-free. She even contacted us a few days later to ensure everything was squared away with our new provider.

After dealing with an insurance agent in the Tacoma area for a couple years, I switched (totally by…read moreaccident) to Vern Fonk in Kent, WA and I came across Agent Joe Romani. I tell you, I couldn't be happier with everything about this agent. Joe was very kind, asked lots of questions so he could give me the best information and prepared for me exactly what I needed and asked for. Then to top that encounter off, a few weeks later, I had another insurance need and when I called Joe again, not only did he remember our first encounter, but once again, he helped me quickly take care of the change to our policy that I had requested. If you are looking for an agent who will work diligently, quickly, and accurately, you want Vern Fonk Agency, but specifically you want Joe Romani for your agent. You won't be disappointed

I just had to write and tell about my experience with American family insurance when filing a claim…read morefor damage to our home. A pipe that busted underneath the house but we did not realize it until the hot water tank filled. By that time underneath the house that completely flooded. The plumber came and told us you need to call your insurance company it's really bad.As soon as we called a report was filed and within 10 minutes we got a claim number. The adjuster Josh Lemons Called and set up an appointment for the next day. He sent out a team of people who immediately made assessments and brought in machines to dry out the house. Things started moving so quickly I couldn't believe it. The damage was so bad that walls and cabinets had to be taken down. We couldn't believe it. So much damage and so quickly. The adjuster was amazing. Every time I have texted Josh he immediately texts me back no matter what my question or issue is. Texts, calls or emails,, all always answered the same day. I have worked with other insurance companies where you couldn't get them to call you back. This guy is on it. I can't tell you how much it is appreciated when you're going through such a huge tragedy and loss to have someone on your side. There to actually help you get through this with as much ease as possible. Everyone at American family insurance Jenifer and Terry as well, have been extremely amazing. Just calling to check in. Calling to see if we are satisfied with how things are progressing. I've never seen an insurance company do that. I highly recommend American family insurance for home, life or auto. And I have to say it's mostly due to this horrible experience and how smoothly the adjuster Josh Lemons has helped it go. When you are facing a loss to your home it is so comforting to know that your insurance company really does have your back. Thank you American Family.

My husband and I are out-of-state investors purchasing a property in Seattle, WA. We contacted…read moreabout 3 different WA home insurance agents (2 of which were Farmer's agents) and got the run-around for weeks. None were able to provide any helpful explanation as to what coverage would be useful given our circumstance. Desperate, we contacted our Farmer's home insurance rep. from our home town in SF Bay Area for help. He immediately put us in touch with Lorri in WA and facilitated the process. We paid our annual fee remotely via credit card and Lorri sent us our e-receipt. All of this happened within a few hours. Amazing! Thank you Lorri (and also big thanks to Ryan from Louis Greenberg's Farmer's office in SF Bay Area)!

Lorri is an exceptional Farmers Insurance agent who genuinley cares about each and every one of her…read moreclients. She goes above and beyond to make sure they get the best and most fitting insurance for all of their needs. If anyone needs Home, Business, Auto or Life insurance, I highly recommend going to see Lorri.