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    State Bank Northwest

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - State Bank Northwest

    Personal banking

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    5 months ago

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    9 years ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (9 reviews)

    This place has closed down!! Save your time going. I wasted time and parking at a meter.read more

    Once in awhile, you encounter an employee who is so competent, so good at what they do, that it…read moresort of takes you off guard. My wife and I had that experience at this Wells Fargo branch. This review is about one excellent employee, Tyrrell Johnson. I will be as concise as possible, but I need to explain a bit of background. My wife and I were buying a home in another state. We are originally from Seattle, but had started a month long, lazy road trip across the country. On the day of the closing, we happened to be in Spokane. We had a person with power of attorney at the closing, so we didn't need to be there. Because we banked with Wells Fargo and were getting our mortgage through WF, we had been told (not by a WF employee I should point out....) that there was no need to send funds for the closing. We were told that the funds would be automatically drawn from our accounts. This turned out to be false! On the day of the closing, we get a call from the title company asking where our funds were. We absolutely freaked, because getting a deal together on this house had been a train wreck, and we OH SO did not want another delay in the closing. In a panic, we race from our hotel to the nearest WF branch. It is at this point in our story fair reader, that we are introduced to our hero, Tyrrell Johnson. First off, he his incredibly friendly and listened carefully to the two of us sputtering in unison about the problem. While he's listening and asking us questions, he notices that our 9 year old daughter is sitting there bored, so he gets out an activity book and some crayons and gives them too her, and she was happy. We had been hoping to simply wire the money, but it turns out that takes a few days, so it wouldn't work. Tyrrell asked us about the title companies bank, and it turns out they bank with Chase. *Ding*, you could see a light bulb go on. He arranged with the people at Chase for us to simply walk a cashiers check over to the nearby Chase branch, and they could deposit it directly in the title companies account. He called Chase, spoke with their manager, spoke with the title company, and had his manager contact Chase on our behalf. They cut us a cashiers check, and given the large amounts of money involved, I was hoping for one of those giant checks they give people when they win the lottery:D Alas,it was a simple computer printed check. We walked the check over to Chase and deposited it, and got a call 5 minutes later from the title company. Done and DONE. It worked! What could have been an absolute disaster was handled with ingenuity and professionalism. Tyrrell, you ROCK. Thank you!

    State Bank Northwest - banks - Updated May 2026

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