Deceptive doesn't scratch the surface... buyer beWARE!!!!!
Since this individual sells on Amazon, Etsy, and Ebay - please research thoroughly before you purchase...
StarStuff.Rocks sent me a wind chime of tangled and broken agate slices - and only offered a 25% discount.
I immediately sent them a picture for proof. He was sarcastically nice saying "How do we get smiles?" No offer of any replacement, or different color even - only the miniscule refund. I begged for help. Even asked for help from Etsy - you guessed it... no reply.
Get this - he's seen this before. Read on..."verbatim":
"I'm sorry to hear there is drama about. We've tried to conquer the tangle problem. The packer promised us they would resolve it (and in most cases they did) but every once in a while, we hear about this. The chips you are showing me are called shedding. Quartz agate is very flaky on the outside of the geode. It's one of the ways they know it's a geode and not a regular rock. They dye them by heating the rock and putting them in boiling dye. This heat expansion has the rock soak in the dye and in the process of cooling it also makes the flaky stuff on the outside even more brittle and it sheds itself after it cools. They usually get weeded out with the polishing but they do that when the rocks are still warm and so the cooling of the rock has not had a whole lot of time to take place yet and we find the sheds instead. I've seen many like this. Do you want to return it? I would be happy to facilitate that if you wish."
James
I called him (but never a response) wanting for this to be resolved, rather than the lengthy exchange in Etsy. My time was definitely wasted waiting for a response. No, he doesn't respond "typically within 24 hours" as indicated on Etsy. I certainly didn't care if it was a rock, a geode, a meteor, or pieces descended from Uranus. I thought it was pretty, but didn't want a *broken* one.
Ever heard of a little something called 'quality control'? Been around for ages. Course, if purchases are made outside the country, marked up, then resold, I guess "perfect" condition goes out the window.
He further says:
"If you want to keep the item and not return it the most I am permitted refund is 25% under special circumstances which in this case I'm willing to do. Barring that we will pay for the return label and issue a refund upon its arrival."
I searched and scoured Etsy for his quote regarding refunding a customer - oddly enough, I couldn't find anything remotely similar.
Rather than return it for him to sell it to someone else ***gasp*** it looks nice hanging outside on a tree - used for target practice. My original idea was to give this as a gift, since the favorite color is teal - so I had to spend even more time searching...
No, I wouldn't dream of purchasing from..... OH wait - Etsy, Amazon, eBay - and whoever else he may sell through, shouldn't allow this kind of treatment of customers by their sellers. And yes, it's posted elsewhere, so that others are informed. No, I'm not venting, but sharing my experience so that others can benefit.
Just think, all he had to do was be nice... and honest. He could have received five stars for the verrrrry little effort on his part it would have taken. read more
