This is the place to come if you want to get bruised up. Definitely avoid this place. The lady who…read morewas taking my sister's blood was very harsh with her arm and caused her a bruise and arm pain from a simple vein stick. On top of that told her she was being dramatic when she told her it hurt a lot as she was missing her vein multiple times. She obviously doesn't know how to do her job right at least she could have some hospitality. But she couldn't even do that. Absolutely awful meanwhile the other PA's and Scott staff are having a party literally playing music and chatting while we are receiving care. Ever heard of patient etiquette? Lots of mal practice here pick anywhere else. You should not leave the doctor in more pain than you came.

Horrible front desk. Need to be fired and now!! Every time my wife or I deal with these jokes it…read moreis a horrible experience!! Was just on hold after speaking with a lady that was very difficult to understand and not that bright for 42 min! Then automation came on and said it was past business hours and hung up. It is known amount the patients that the front desk staff intentionally occupy the phone line about 4:15 so they don't have to deal with "us" anymore. This business can do better !!! Only reason it got 1 star is because the nurse practitioners are really great !!

The office staff is wonderful and professional. Doctor McKenzie is very knowledgeable and thorough…read more Appointments are easy to schedule. Messages are returned in a timely manner. I have nothing but great this to say about this clinic.

This office is the best, couldn't ask for anything better honestly. I'm always taken care of and…read moreheard.

I am new to the area and was having difficulty in getting into a primary care MD to fill my thyroid…read moreprescriptions. I found Cibolo Family Medicine and thought that a concierge service would be out of my price range. I was pleasantly surprised to find that the monthly charge for their practice was comparable to one massage! I was a bit skeptical of this model of medicine but went for my initial visit, which is an intro visit, at no charge, and wow I was INCREDIBLY impressed by Dr Karos Muñoz!! She gave me her full attention, and was not rushed in any way. She said that her number is provided and should I get sick on a weekend or evening all I had to do was call her. I signed up and went back for my physical the following week. They draw your labs, in-office, and have contracted rates on many services such as radiology and labs. I recently had a situation where I was sick, after-hours, and required an ED visit. Dr Muñoz was available to answer my questions and guide my care which was so very comforting to me. While I do have insurance, and an in-network primary care MD, I will absolutely keep seeing Dr Muñoz, as I trust her, I love the individualized care she provides, and the ability to reach out after-hours or on weekend if there is an emergency is priceless to me. The office is clean and the ancillary staff is very professional and responsive. Once I accidentally called the office and hung up, but office staff called back saying they had a missed call from me and wanted to ensure I was OK! This type of customer service is truly amazing and not found often in my experience. I highly recommend Cibolo Family Medicine and specifically Dr Karos Munñoz for your medical needs.

My husband and I have been a part of Cibolo Family Medicine since 2020. We not only have come to…read morelove the concierge model of medical care but Dr Stuart and staff have become very dear to us. They are always kind, compassionate and professional. We have chosen to continue with them even as we enter Medicare stage of life. Their service has been a blessing and an absolute breath of fresh air from the norm. Thank you Cibolo Family Medicine

This is the best doctor I've ever been to. I had to quit my job because of my symptoms and, while…read moreshe's sure it's an autoimmune disorder it's apparently one that can't be diagnosed because if she can't figure it out it can't be done. The thing I love most about Dr. Rogers is, besides being an OU graduate, she never gives up. So I'll never give up on her

Upon high recommendation from several friends that are patients of Dr. Rogers, I decided to make an…read moreappointment for Hormone Replacement Therapy. Not something that I really wanted to come to terms with but alas you can not hide from Mother Nature! I was greeted by a friendly receptionist which started my visit on a good note. I was then promptly called back to an exam room, thank goodness because sitting in a waiting room is always the worst part. The nurse/medical assistant who took my medical history was super sweet and caring which helped reduce my angst of this dreaded reality of coming of age. Although in my mind I swear their scale is broken, I can assure you it is not. After a very thorough review of my systems, I then waited for the doctor. It seems that nowadays you are just a number in most doctors' offices and I was really hoping this would not be the situation. Dr. Rogers came in and greeted me with a great smile and my fears were relieved. She sat and listened to my concerns. We chatted and giggled about the changes of life and she thoroughly explained why this was happening and how we were going to make it better. You mean I'm normal? This can be treated?! It was like a breath of fresh air! I then was taken for blood work and this is where my journey starts! I look forward to the success that my friends have experienced and am so glad I found a doctor who is so sincere. Thank you Dr. Rogers and staff!

I truly wish I could be writing a glowing review of the Texas Institute of Dermatology and Dr…read more Ghohestani, but unfortunately my experience ended in disappointment, frustration, and what I believe to be unethical and misleading medical practices. I initially contacted the clinic to inquire about treatment for facial spider veins. After reviewing their website, I felt confident moving forward. Their page clearly lists treatment for spider veins under 5cm at $399-$450 per session or a package of 3 treatments for $999. I was fully prepared to pay that amount if recommended. At my first appointment, I was charged a $200 consultation fee, which was expected. Dr. Ghohestani examined the red mark under my eye and confirmed it was a spider vein that could be treated with IPL. He then told me they were offering a special 3-treatment package that day for $699. I agreed and paid $716.48 (after tax). He even stated that while I might only need one treatment, we'd go ahead with all three to ensure the vein didn't return. I scheduled my follow-up accordingly, with the understanding that two more treatments were included. Due to a work conflict, I rescheduled the second appointment, making sure to confirm with the clinic that it was okay to come a bit later than two weeks post-treatment. They approved the change. When I returned, expecting to receive my second laser session, I was surprised to be asked for another $200 visit fee. I questioned this, as I believed I had already paid for a 3-treatment plan. Dr. Ghohestani came into the room and complimented how well the area had healed but said I no longer needed additional treatments. I reminded him that we had already discussed continuing all three treatments regardless, since I had prepaid. Shockingly, he denied ever offering a 3-treatment package, claimed I had only paid for a single session, and told me this appointment was just a follow-up. When I insisted otherwise and showed them their own website listing the 3-treatment option, Dr. Ghohestani left the room and never returned. A young receptionist was sent in to tell me that "the website isn't always accurate" and that the doctor had created a "custom plan" for me. According to her, I had received a "deal" by paying $699 for one treatment -- which contradicts their own published pricing of $399-$450 per session. I requested a refund, stating that I was misled and did not receive what I paid for. Instead, they offered to let me pay an additional $300 to receive the other two treatments -- essentially asking me to pay full price again. I declined and left feeling taken advantage of, disrespected, and deceived. As a Texas business owner myself, I value integrity and transparency with clients -- something this practice sorely lacks. I will be reporting this experience to the Texas Medical Board, and I strongly encourage others to be extremely cautious before seeking treatment here. The way I was misled and then dismissed is unacceptable, especially in a medical setting.

Doc was unprofessional in the manner we were scolded for treating my child's skin condition…read moreincorrectly. Staff not familiar with treatments & medications. Appt. took almost two hours. Doc didn't thoroughly explain the treatment plan. We left confused. We won't return & we won't recommend anyone to this site.

I would definitely look for a different pediatrician if you're considering taking your child here…read more I have been asking to speak to somebody for quite a while now, and I have yet to receive the results from all of the tests that I had to have my son do, despite the fact that I. Spoke with the doctor and let her know that his last pediatrician had said everything was OK. The bill the insurance. If you choose to bring your child, please know that you will not have proper communication. There will be no follow ups. And you will never get somebody to call you back despite the many voicemails and messages that you leave.

I brought my newborn for his first visit. As soon as we left I expressed my concerns to my partner…read more Front desk was rude,nurse seemed like she hated kids, doctor seemed nervous and awkward. 2nd visit: my son got his shots. Front desk was yet again rude, nurse looked pissed off and everything I asked Dr. Garza he brushed off by saying its normal or sure... "sure" was definitely not the answer I want from our doctor. When we left I tried to schedule my sons 4month follow up and front desk (man) said they would call us to schedule. 4th month came and no call. My partner called to schedule apt. For whatever reason they called to reschedule (they left a VM). I called back to t schedule and to ask questions about some concerns that I was having. Person who answered said the doctor had left for the day and to call back Monday if issue continued. At that point we scheduled apt for a Wed at 11:30am.. I asked if that was the earliest and they said yes. We show up exactly at 11:30am. We waited 30minutes when a nurse came out and said the doctor wouldn't see us because we were an hour and a half late (according to them our apt was at 10am). I argued and they said the doctor wouldn't see us. I argued some more and they said the doctor would see us at 1pm. At this point I'm so upset I just don't want my son to be seen there. My son was 4months and 3 weeks and he hadn't gotten his vaccines because they didn't call and when scheduled they rescheduled and when we showed up they said we were late. I denied the apt and asked for my sons medical records. They said they weren't able to release those to me... that became another argument. Finally they had me sign some forms and they said they would email me his records by the end of the day. I never got the forms that day. I called the next day and they said they were working on it. I then get a VM saying that they would charge me $25 for the 1st 7 pages and then some cents for every page after that. Anyway my son got seen at another office and that staff was amazing. From front desk, to nurse to pediatrician. Everybody tried to make conversation with my 5month old and we just felt welcomed and catered to. My son ended up being diagnosed with a possible hernia. A symptom I tried to explain to La Altura over the phone and they dismissed me and then I tried to tell them in person and they didn't seem to care. I am so glad we left. I would not recommend this office to anybody. I should have listened to my mother instinct and changed pediatricians after our first visit. Do yourself and favor and go somewhere else. Oh and while I was there two other moms were having issues and also we got a very high bill in the mail. $976 when wellness visits should be covered

My niece has been bringing her kids to Dr. Nancy for a year, and now I see why--I've officially…read moremade the switch for my boys too. We were previously going to a doctor on Medical Drive, but the level of attention just wasn't there. Plus it was always so hard to get them in when they were really sick. Dr. Nancy and her entire staff are wonderful. She's incredibly patient, she listens, and really wanted to know why we were there. My boys have a million questions (especially about her telescope and why she was doing this and doing that lol and she answered - un annoyed lol That kind of care and engagement means a lot as a parent. I really appreciate the time she takes with us, and it says everything that my boys genuinely like her too. So glad we made the change. Thank you Dr Nancy and team!

Dr. Nancy and her staff are great! I've always been able to get a same day appointment. Very little…read morewait time in the waiting and exam rooms.