DO NOT COME TO THIS URGENT CARE…read more
I have never had a worse experience receiving medical care. Being at an urgent care is already stressful and uncomfortable, but the way I was treated throughout this visit made an already difficult situation significantly worse.
From the moment I arrived, the front desk staff appeared completely indifferent to the fact that I was there. I was visibly crying throughout check-in, yet no one offered me a tissue or even checked to see if I was okay. The check-in iPad was directly in front of the front desk employee, which made the complete lack of acknowledgment even more frustrating.
I then waited approximately 20 minutes alone in the waiting room while I could hear nurses and doctors laughing and talking amongst themselves. Given that I was visibly distressed and in pain, it was extremely upsetting to feel like I was being left there until they were finished talking and laughing.
When I was finally taken back, the provider immediately began assuming that I was pregnant. I am a single woman with an IUD, and while pregnancy is never technically impossible, the assumption felt inappropriate and dismissive given the reason I was there.
Throughout my time in the exam room, I continued crying because I was in significant pain. Again, not one nurse or doctor offered me a tissue or checked on me. I came in because I was experiencing severe back pain, and I was given a shot in my butt of what I was told was essentially "amplified Tylenol." I was instructed to wait approximately 15 minutes to see whether it helped.
Not even five minutes later, the doctor came back into the room and abruptly told me, essentially, "You have a kidney infection. If you throw up or have a fever, go to the ER. Okay, see you later." There was no meaningful explanation, no thorough discussion, and I felt like the entire visit was being rushed to an end.
I was prescribed antibiotics for the supposed kidney infection and began taking them as instructed. Four days later, my lab results came back completely negative, with NO SIGN OF AN INFECTION.
Naturally, I called the urgent care because I was concerned about being prescribed antibiotics for an infection that my laboratory results did not support. The person identifying herself as the "manager" told me that sometimes "bacteria just doesn't show up on labs." I found that explanation extremely concerning, especially considering how quickly I had been diagnosed and how little explanation I was given during my original visit.
At that point, I decided to go to a different urgent care for a second opinion. The doctor there immediately questioned and ultimately disproved the kidney infection diagnosis due to the lack of evidence supporting it. I was specifically instructed to stop taking the antibiotics.
The difference between these two experiences was unbelievable. The second doctor actually took the time to evaluate my symptoms, consider the available evidence, and explain their reasoning. My experience at this urgent care felt rushed, dismissive, and careless from beginning to end.
I understand that urgent cares are busy and that medical professionals see difficult situations every day. However, basic compassion, communication, and thoroughness should not be too much to expect from a healthcare provider. I was visibly distressed and in pain, yet I felt ignored by the staff and dismissed by the provider.
Being incorrectly diagnosed is serious enough, but being prescribed antibiotics for an infection that another doctor found no evidence of is even more concerning. If you are told you have a kidney infection here, I strongly recommend getting a second opinion, especially if your test results do not support the diagnosis.
Unless you want to potentially walk out with antibiotics for an infection you may not have, I strongly recommend going somewhere else. DO NOT COME HERE.
