I brought my dog Zeus in to get to abscesses removed off of his throat, they combined the neutering surgery with the abscess surgery so I only had to pay for Anesthesia once, and it was a very low reasonable price. I thought the front office girls were fantastic, they treated me with respect and took great care of my dog. This is a no-frills veterinary clinic, and they are half the price of their competitors around them. Will definitely be returning for further care of my dog!!! read more

Starlight Clinic - Veterinarians Near Me - Norco, California

Facts: This is a low cost neuter/spay clinic. The costs for neutering are run from $140 and upwards. $120 for the surgery +$15 for the e-collar +$20 for the outpatient antibiotics/pain medications. They are a cash only/check only operated business and there is a $2.50 fee for credit cards. 8-9 am drop off, 5-6pm pick up. My experience: I came to Starlight because it was conveniently located down the street and prices very competitive. For surgical procedures I would advise against convenience or cost, and recommend thorough research. It is surgery after all! I dropped off my puppy at 8am and was advised to come around 5-6 for pick up. I received a phone call at 4:40~ from the clinic advising I come after 6pm because of delays. I arrived, checked out and was brought to the back of the office because my dog still had active bleeding but was reassured it was a mild skin bleed and that it should resolve soon. I was concerned so I photographed the site in case things worsened and wanted a baseline of my dog's normal structures. Overnight, my dog continued to bleed and was actively dripping blood and into his scrotum. 6am, my dog became pale, his gums definitely lost color. Concerned, I immediately drove him to the ER. They ran a series of blood tests and diagnosed my puppy with a scrotal hematoma, likely a surgical complication after they ruled out any bleeding abnormality after all the tests came back normal. They advised me to see another vet if he still bleeds or things worsen. Next day, I see bruising progress upwards to the shaft of the penis, near his abdomen, inner thighs, and his scrotum is very tense and full of blood, so I took him to Banfield. They received all the records, labs/tests, did a thorough history and physical exam and attributed the immense bruising and hematoma to rough surgical handling from the neutering procedure. After seeking multiple opinions, I learned scrotal hematomas are a known complication from the neutering procedure. It is generally advised to go to veterinarian who has a low incidence of this complications. Extreme cases of scrotal hematomas with scrotal necrosis usually require another surgical procedure called scrotal ablation which could run upwards to thousands of dollars I was told. Luckily my dog did not need this. Also, most veterinarians do not perform the neutering procedure without doing a history and physical and lab tests to rule out any underlying bleeding abnormality that could complicate the surgery, which my dog did not have. The only other variable in the equation that could cause scrotal hematoma from my experience was operator handling. I am a bit dissatisfied with my experience here as I had expended lost days of work, hundreds of extra dollars to the ER, lab tests, and extreme stress and anxiety for a complication that should have a very low incidence. The people were very nice and concerned for my puppy, but that at the end of the day, it all comes down to expertise. read more

I was never treated so badly in my entire life. If I could I would give them 0 stars. I would never recommend this place to anybody. Be aware!!! read more

I will begin by stating that if I could use less than one star, believe me I would considering the standards of this clinic. I am on here writing a review to prevent other pet owners from buying into the inaccurate reviews from 2 years ago. Not only are we pet owners but we are the people who take vacations for our dogs and have an entire room dedicated to our kids(dogs). Our regular Vet is great (look up Pedley Square Vet in 92509), but with money being a bit tight we decided on taking our 1 year old Lab to starlight clinic. In reading the reviews and hearing about how great this location was, I figured we could spay our pooch with confidence and still save some money. My first impression was a bit odd as they do not answer calls for appointments. They called us back by the next evening and we scheduled her appointment for the upcoming Saturday. We brought her in at 8 AM and she was not out until 6 PM when the entire time she remained in a small crate because of their staffing issues. We arrived to pick her up and they released her while she was still groggy and our usually playful pup had changed her demeanor. We had assumed it was because of her pain and medication. In reviewing her sutures, they looked a bit on the sloppy side but hoped it was not going to pose an issue later in the week. Let us back track a bit. While waiting to pick her up, the nurse sitting at the front desk was not acknowledging the crowd of people waiting for their pets. She was sitting at the desk texting and saying swear words under her breath. When she did finally look up in a rather bitter voice asked what one owner "wanted". He was there for a cat and she stated that the cat was not happy and had been trouble before with a pretty condescending voice as if the cat owner was at fault. I needn't remind any of you cat owners of the level of concern our felines have for our discipline. She resumed her texting and 30 minutes later, she addressed us. I will note there were 2 people ahead of us waiting for the dismissal of their pets. We were handed a photocopy of instructions with no verbal explanation. We paid for a cone, microchip, and medications. We were so concerned for our dog that we didn't bother to complain about the customer service at the time. Come to find out the microchip was supposed to have had a yearly fee included with Avid but they did not give me the correct number. Alas, I did not complain about that, I was waiting for the day we were to remove her sutures. I will state, I am not a veterinarian and have no idea as to the quality of my little girl's surgery. I have an active dog and am fully aware that the dog isn't supervised at all times. My issue was not with the quality of work but rather the customer service. Today I came home to find my dog growling at her brother when he sniffed her wound. I rolled her on her belly and saw a suture had come undone. I immediately called Starlight clinic. They first started off by asking if it was life threatening. They went over a few questions that would make the case so and she seemed to be ok. I asked if i could bring her in to have them take a look at her. Their response was that it had to be the following day and if another dog came in they would have priority. She couldn't just take the doctor out of a surgery to assist us. I told her I wasn't expecting that but my dog's surgery wound was open and a small guarantee that she could be seen would be nice. She informed me that I should take her to an emergency vet but they wouldn't cover the cost because it wasn't their problem. I told her that they were the ones who had done the sutures and were responsible for their quality and removal, or at the least a review of their work. Her response was that it wasn't her fault we were bad pet owners letting our dog be in pain. She then proceeded to "need" my information because she was reporting me to animal protective services! She stated I was endangering the dog and needed to be reported. She began to swear saying that I was an A*^%^$ and should be ashamed of treating her like that. ARE YOU KIDDING ME LADY?! I hung up to call a good vet. My wife was informed of the call and her being short and spicy, she wasn't too keen on the idea that someone had called me a bad dad. She called her and asked to speak to a manager but they all claimed to be a manager. She proceeded to express her concern for the situation and make a formal complaint but as she was speaking she was interrupted by the same lady saying "thank you for holding" despite her saying she was putting the call on hold earlier. My wife again began to explain and they began to yell again at her stating that every minute we waste complaining the dog is in danger and she was going to pull our file to report us to animal control. They told my wife to call an emergency number on the paperwork and hung up on her saying we were bad owners. NEVER TAKE YOUR PET HERE! read more

One star feels generous... We brought in our two boys to be neutered - they called us about an hour later to say that one of them had only one testicle dropped and would need a more extensive surgery. We were already disturbed about the cleanliness of the place and had been treated so rudely upon drop off that we told them we would prefer to just pick him up and wait on the surgery. They said that was not possible because they had already anesthetized him - WTH?! What vet doesn't check for two testicles before beginning a procedure? We said we would still like to wait (no way on earth we were going to let them do surgery on him at this point) and would just pay for the anesthesia. When we came to pick him up the woman got extremely volatile - berating us, accusing us of being bad owners since we were leaving with an intact dog, etc. It was seriously ridiculous. We couldn't get our two boys out of there fast enough. Can't even tell you how mad we were with ourselves for not just going to Centennial like we always have... We'll never make that mistake again. The place was filthy. The staff and "vet" and owner were incredibly rude - the prices were by far not worth it for the type of treatment you get. I'm amazed that place is still in business. read more

The staff is friendly. We adopted a puppy there @ one of their adoption events & cont'ed to take our Puppy there for shots/spayed. The workers there have a big heart for the animals they care for. It's not the biggest/fancy place, but that just means they are able to give your pet more attention & not just caged & ignored. The prices for the shots are a lot cheaper than most vets. read more

recommended by a friend, we took our cat here because he had bloody, loose stool. over $250 dollars in tests & services, told us he was fine and it was the food we were feeding him, and to change his food and he'd be fine. a second opinion from an animal rescue revealed he had an intestinal worm, that of left untreated could've been fatal. the total disregard for the health & well being of our furry family members leaves me surprised that these f'n con-artists are still in business. Hope they get shutdown...and misdiagnosed for a case of intestinal worms. and festering face maggots. my cat is 1000x more important to me than the c*nts that run this joint. but most importantly, after a cycle of medicine, our kitty is in good health again! read more

To be honest, I had serious reservations about coming here after reading some of the reviews -- the life of your pet is something you don't want to take chances on. I ended up being very satisfied with my decision to get my cat spayed at Starlight! I needed to get my cat spayed because she was showing signs of pregnancy. Since I was on a very limited budget and could not wait for an appointment with the local SPCA, at $75 for a spay, Starlight was the only viable choice. Most places will charge you at least $250 to spay a pregnant cat. Here's what happened: They don't really have a phone number, so I emailed them to set up the spay appointment. I was able set the appointment up for two days later -- very simple and easy. I went in to their office; drop off time is between 8am and 9am. Yes, it's in an old building and their is a feint odor but that's to be expected of any busy vet office (especially one in old town Norco). I filled out their form which was super easy and took less than 10 minutes. The vet assistant then explained the procedure to me and the post op care I should expect to do. She then gave me the option of doing blood work, IV, catheter, X-ray, flea treatment, and asked my permission to give $30 worth of treatment only in case of emergency. Since my cat is 7 years old, I said yes to the IV and agreed to the emergency treatment if needed. The IV added $20 to the total, so the total ended up being $95. They told me to pay when I pick up my cat between 5pm to 6pm. Came back at 5pm exactly. I was a bit worried that there would be some complications, but everything went fine! Cat was a little groggy from the anesthesia but that was about it. The doctor put a collar on the cat and added post op medicine. She explained everything I needed to do once I got home. I ended up paying $125 which is still really good for a pregnant cat spay. Overall, Starlight is a no frills place that gets down to business. They only charge you for what you need and what you ask for. Was totally worth my money and I would come here again. read more

The horrid, profane owner of the establishment has the worst attitude. That should have been an indicator to avoid this place but I went ahead and had them neuter my dog - apparently they do not know how to dose the anesthetic, he came back bruised all over his genitals because he woke up. They wanted me to leave bandages in the shape of a diaper on him for three days - it was covering his butt so of course when he went #2, the diaper smeared it on his butt. This place is a joke, I will never go back. read more

Um is there a reason why no one can pick up the phone?? All you can do is leave a message and hope they get back to you.. Ridiculous are we that lazy and cheap?!!! Lost my business read more

Friendly, small, FRIENDLY very homey/folksy group forthright with their information, upfront and honest. They vaccinated my dog after careful explanations and from what I can see, genuine care and knowledge about their animals. Girl Scout Cookies, church bulletins and community activist posters decorate their walls-- definitely a smalltown community group with pleasant greetings for all who walked in. Obviously lovers of cats and dogs and it shows. read more

Terrible bedside manner. Did not fully neuter my dog. Wish I could give 0 stars. Care about their reputation over the animals. Have no problem making you wait outside in the 100 degree heat. Really wish they would give up and close down for the animals sake. read more

You couldn't pay me to come back here! The owner called me an asshole and proceeded to tell me off when I called to inquire about my cats surgery and the final bill. This is a cash or check only place and when dropping the cat off I was told I may have additional charges if the vet felt a cone or antibiotics were necessary. Because of this I called to ask how much to bring. The owner told me I should've paid attention to what they quoted me earlier. I tried to explain I was aware of the estimate but needed to know if additional charges were added. That's when she told me she was too busy to deal with me. When I asked to speak to someone else she told me she was the owner and to stop being as "asshole". I've never ever experienced this kind of treatment. read more

After reading the wonderful reviews on Yelp, we decided to get our 7 month Black Lab Bodhi spayed at Starlight. We had a great experience and she is doing great now on day 3 after the spay! Every one on the staff was kind and caring, and they took great care of our baby, even when she peed all over their floor from excitment when we showed up to pick her up (and all over one of the staff members shoes :( sorry!!). We had purchased a cone for her at Petsmart that ended up being too short for her (she would've been able to get to her stitches) but since the cost of ours was nearly the same as the cost of theirs ($15), they were willing to do an even trade so we didnt have to run back to Petsmart. At 51lbs, the cost of the spay was $165 as advertised on their website, and the meds (one antibiotic, pain meds, and a calming pill) were about $20 each. We also got her microchipped for $30. We'll need to bring her back in 10-14 days for the stitch removal, but that is at no cost to us. Overall, everyhthing is VERY resonablly priced and the staff is wonderful...I will be taking ALL my animals back to them! read more

Starlight Clinic - Bodhi doesn't quite understand how the cone of shame works. - Veterinarians Near Me - Norco, California

I looked at these reviews while contemplating taking my belgian malinois to get spayed at this clinic. Honestly I almost didn't take her and was really worried based on the negative reviews I read. However, there were also quite a few positive reviews so I figured what the heck, worse case I turn around and leave. Once we arrived the lady behind the desk was extremely nice and helpful. Actually everyone from start to finish were very sweet and accommodating. They even made it a point to ask me if I wanted to see my baby girl one last time before leaving her for the day. Are they the most updated clinic cosmetically, probably not, but I didn't see or feel anything looked or seemed "unsanitary". I think they just focus on keeping the main thing the main thing and that's taking care of these pets to the best of their ability. They aren't focused on whether or not they've got the best looking waiting room, a hotel suite for the animals, or even a large updated reception area....they are there to help these animals and help pet owners so that they are able to afford the best possible care for their pets! DUH! My baby girl healed great and is doing amazing 11 days later....we had such a great experience we took our chihuahua there last minute this past Saturday to get his updated rabies shot, it was in and out, quick and easy, no appointment necessary on a Saturday through 4pm. If you're expecting a 5 star resort type vet clinic, this is not the place for you. If you are interested in affordable genuine care, give this place a shot. Again, worse case, you can always turn around and leave.... Oh and yes it isn't easy to get ahold of anyone to make an appointment on the spot. Send them an email, I did, and they got back to me. :) read more

Today I took. My two chihuahuas to. This clinic. They had both gotten they're shots. However the dr was giving them three shots at a time. I asked if that was ok because they are both small 5 lb dogs. They said no. Problem. Ten mins later when I got home both my dogs had allergic reactions. I rushed them to. The norco animal hospital where they were immediately hooked up to. Ivs because they were going Into. Shock. Thank. God the vet techs and Dr there saved both they're lives!!!! I could have lost two of my dogs due to the Uneducated staff. Costing a couple hundred in vet bills as well. I would never recommend this place. Also the dr at norco animal hospital said this is not the first time they have treated dogs coming from starlight animal clinic. read more

I just adopted a dog and she was sent to this clinic to be spayed. The staff were friendly, but I wasn't impressed with the physical appearance of this clinic. Plus, I found it odd that there was an extra charge if I wanted to pay my bill with a credit card. read more

I brought my 6 month old puppy here to be neutered. They were all very sweet & informative. The process was very easy. Just dropped him off & picked him up 8 hours later & it was done! Their prices definitely are the best. I paid less then what other vets would of charged, I even after I added the IV, pain meds, antibiotics, the e-collar & also had him microchipped. Definitely recommend them! read more

Just had the worst phone call with Starlight Clinic (vet) in Norco. Please....NEVER take your pets there for anything. Linda is very unprofessional and has no respect for potential customers so I could only imagine how she would've treated my pet. After spending $900+ on my cat, I reached out to them for assistance on neutering. She proceeded to lecture me on the fact that I was not properly taking care of my cat because I would prefer to have my cat as in indoor/outdoor cat. How can I not be taking care of my pet if I am trying to get him neutering and all his shots at this clinic?! She was yawning during the phone call and instead of just denying my service, she wanted to argue on the phone and claim that I was just going to neuter him and throw him out on the streets. WHO WOULD SPEND MONEY ON A PET JUST TO THROW THEM ON THE STREETS?! read more

Please,do not take your animals here if you love them.I'm not talking about the shoddy way the place is inside but rather the treatment i received from the owner,Linda,while bringing one of my babies in.She tried to diagnose my little girl without taking a blood panel test and she is not even a vet,she only own's the name.Go with your gut and find a different place to care for your babies,this place and the workers gave me the creeps. read more

HI, I took my three little chihuahuas here for a spay, microchip and shots. Well, one female came back with a sore neck from the microchip she has a permanent bump on her neck. My second female came back with an ovary. They didn't take everythng out.So she still goes in heat. And my little male chihuahua's heart stopped with the anesthesia and almost died. They had to keep his heart beating for 15 minutes before he was able to breath on his own. He wasn't spayed after that. And she refused to give me the name of the kind of anesthesia she used. I need that info so I can take him to a hospital to get the neuter surgery and she still hasn't given it to me. I turned them in to the California Medical Board and still working on the case. read more

$10 vaccination! Initially, i had every intent to wait in line for the every other saturday low cost clinic where vaccine was 9$. But, 2-3 hr wait??? Hell no. This place gives you the low cost price with no wait. Best use of an extra dollar. The workers don't seem all too enthusiastic but what the hell, their pricing is 5 stars in my book and they get the work done. Update: just kidding, we've come here a few times now and the vets are actually very knowledgable and caring. read more

If you are looking for a clinic that truely cares about your animals I have just the place for you. Starlight clinic. I took my dog there to have some moles removed I was a bit taken back by the place no carpet, no tile, no frills. But what I wanted was quality care not frills. Quality care was what I received. Linda (she is the owner) took the time to explain everything step by step surgery went smooth recovery went great. I took my dog back today to have her stiches removed. I just can't say enough good about Linda and her staff. I moved to the IE from the OC 6 years ago and have not found a vet I liked enough to stick with until now! Thank you Linda read more

These people were amazing! We saved a dog from the pound & these folks gave her, her Rabies & her Chip all for less than $25.00. They are very friendly & busy. But, in my experience, it's worth the wait! read more

I had two feral cats that showed up in our backyard. I kept feeding them but they were wild and not adoptable. I wanted to get them fixed but all the vets and clinics I checked out would only do them on appointments. Corona animal shelter would not do it and if I brought them in they would put them down. How do you make an appointment for ferals when you have to trap them? I contacted Starlight and they said they would do it without an appointment as long as I could get them in before 10am. Everything went smooth and I released them back. They still hang around to eat and keep rodents away. Prices reasonable for the spaying and shots. read more

Worst clinic ever !! Till this day! The main old lady cussed me out and after I said that's how you talk to your customers she said yeah I don't give a f***!! read more

I would highly recommend Starlight to anyone. You can tell immediately upon arriving how much each of the employees and volunteers love the animals. I have now had 2 of my 3 dogs require surgery and Starlight jumped into action to help get them back to themselves. They have the most fair prices ever and just overall went above and beyond for us (including answers to my thousands of questions, even after regular business hours). I can't express enough thanks. read more

I took my dogs to get their shots, we were in and out quickly. Staff was great.

I'm really happy with Starlight clinic they all are SO nice and look care of my kitty! I was really really nervous putting my cat under anesthesia but they calmed me down and made me feel 100% comfortable read more

Thank you for the comment.....Chino pasted away on April 4th, 2012. Less than one month from his 15th birthday. I adopted another cat named Chuy in order to cope with losing Chino. She has been such a blessing..... she rescued me :) A special thanks and gratitude to each and every rescue and adoption center out there. read more

I love taking my dog here annually to get her vaccinations. It's only $10 a vaccine and the wait is about 10-15 minutes, but that really depends on how busy they are. The staff are really nice and attentive. My only concern is the horrible smell when you walk in. I don't know if it's because of the many animals they have in the small room, but this is clinic had the worst smell I wanted to gag. read more

I was a little skeptical to come here to start with the reviews are pretty bad unfortunately sometimes you have to take it on yourself to go check it out. I needed to get my puppy Maui neutered and couldn't afford to pay full price at the vet so this place was a great option and super close to home. There were two women there that helped me out a lot Linda and Summer. When I came back to pick my puppy up they instructed me on all the medications he would need for aftercare they were very reasonably priced. They also instructed me that if I had any concerns I could text and they would address them, which in my case I was a little concerned since it was my first time to have a male dog that needed to get neutered. Linda followed up with me for the first 3 to 4 days even texting to see how my puppy was doing which I've felt was great customer service thank you Linda!!!Would definitely recommend this place to other friends and family. read more

This clinic is the best place I have ever visited. I have to admit that walking in at first I was skeptical because of the size. It is a very small and humble place but after I started talking to a vet tech she put me at ease and took my 12 year old dog in (who is a handful to say the least). They took her in and saved her life from pyometra and gave her the best care I've ever seen. After recovering we went back with our pitbull named Daddy to get neutered and he also received the best care possible. I will always recommend this place and can't stress how great the people are here. They for sure took care of our babies and we are ever so grateful for it. Nothing but good things to say about this place! read more

I was in line today 2/6/2018 and whiteness one of the rudest employees there her name was Linda. After a woman who had been in the front reminded her a gentleman in the very back cut. She was yelled at and told she would not see her dog and told she was going to call the cops for asking her name. I turned away myself and would rather pay a hundred more than to watch an animal turned away for something so petty. The woman left crying and I honestly heard the entire conversation and feel it was uncalled for and seemed as if Linda New the gentleman who cut 10 people . That to me in animal cruelty! read more

Went there yesterday to get my pups a rabies vaccine. The lady at the front desk was super friendly. My dogs would not go in there so she came out to me and brought my paperwork and cold water for the dogs as it was hot. It was a quick visit and very cheap ($5 for the rabies vaccine). read more

I have used Starlight Clinic for my pets needs and they have been cordial and professional at all times. I will continue to use this clinic and I recommend it to my friends and family. read more

Visited this place to inquire about a rabies shot to re register our dog. She is a completely healthy dog that we have had for over a year. The staff tried to sell us the works! Over $300.00 worth of crap our dog doesn't need while telling me, "We aren't trying to sell this to you." After arguing with them, they finally admitted my dog only needed a rabies shot and spaying to re register with the city, even though spaying is not required. Another lie! So not wanting to argue further, I left. They were extrememly rude, condensending and the place is dirty and cluttered. I am a knowlegable, responsible amimal lover that has owned, purchased and rescued dogs, cats and horses my entire life. I do not trust them and I would never take my animals here. read more

Unsanitary, bad service, I did not feel comfortable picking my cats up from there.

**WARNING**NEVER EVER USE STARLIGHT CLINIC! Our family adopted a dog and the Rescue we went through uses Starlight as it's local Vet. When we adopted our dog the spaying and microchip was included in the adoption fees, all we had to do was bring our dog here when she came of age. Fast forward to today....the entire experience was living HELL. I was told I was going to have to pay again for services that were already paid for or I wasn't getting my dog back, also that I was waisting their "fucking time "by requesting they invoice the Rescue. I was continuously called a "fucking child"and that I didn't deserve to have a dog. I stopped engaging with Linda and tried speaking with the girl behind the desk and was willing to pay the fees that we had already paid for and was still being harassed. In that moment our rescue called back and come to find out they had already paid the fees that they were REQUIRING us to pay again before they gave us our dog back. The entire situation was their fault and I was treated like the worse I've ever been treated by another human being! NEVER COME HERE FOR ANY SERVICES FOR YOUR PETS! read more

We adopted a kitten (3 mos) for my daughter and they gave us a free wellness check at this place. Staff was very nice and friendly and the doctor took her time examining our kitten and answering my questions.. You have to understand that this is not one of the nice, veterinarian offices in town that have a big overhead $$$$. It is crowded and you have to be patient waiting. But you can't beat the prices. read more