Do not rent a car from Europcar…read more They authorized just over $1000 on my credit card, despite not having a car available to rent me. I paid for a car rental in advance in order to get a preferred rate. The morning of the car rental I get the email below stating they did not have a car available for me. So they cancelled the reservation. Yet, they failed to refund my credit card. Phone calls to their customer service yielded no results. When I finally emailed nachfrafe@europcar.com, I am told I will get a refund once the car is returned. They didn't even acknowledge that the car rental transaction never took place and was cancelled by them. Poor business. Look elsewhere when you rent a car. But if you do have to rent a car from them, don't pay in advance to get a lower rate. Chances are the car will not be available and you will have to fight them to get your money back. Dear Customer Thank you for making a reservation under reference 1101188616 for the 04/04/2019. Unfortunately, on this occasion, we cannot confirm your reservation because: - The vehicule category MERCEDES BENZ A-KLASSE (or similar) you requested is not available You have not been charged for this reservation. Please contact our customer service by email webmaster@europcar.com if you wish to keep your reservation and change the item which is not available. Thank you for choosing Europcar

The very best experience you can have with cars in berlin, super professional and awesome team at…read morebargain prices! Take my company mvps here as a reward every month got a weekend!

Feedback in German and English: German:…read moreT-Cross / Unbegrenzte Kilometer Anschaffungskosten: 990 Euro (für die Anmietung des Autos bezahlt). Endgültig: 1.413,19 Euro (nach Rücksendung) 259 für den Grenzübertritt und für die Versicherung, falls ich sie brauchen sollte (aber ich habe bereits eine VOLLSTÄNDIGE Versicherung. Ok, aber diese hier musst du kaufen, blablabla) - Das Auto war perfekt, als ich es bekam, und es war auch PERFEKT, als ich es VOLL getankt zurückgegeben habe. Sie haben mir zum Beispiel 163 Euro in Rechnung gestellt, weil das Auto bei der Rückgabe nicht sauber war. Und sie werden versuchen, Ihnen mehrere Dinge in Rechnung zu stellen, wenn Sie das Auto nehmen. Rechnen Sie damit, mehr Geld auszugeben, als Sie planen. Seien Sie vorsichtig! -- English: T-Cross / Unlimited Kms Initial expenses: 990 euros (paid to rent the car). Final: 1.413,19 euros (after returning it) 259 for crossing the border and for insurance, in case I needed it (but I already have FULL insurance. Ok, but this one here you must buy, blablabla) - The car was perfect when I got it, and it was PERFECT when I returned it with FULL fuel as well. For instance, they charged me 163 euros because the car was not clean when I gave it back. And they will try to charge you for several things when you are taking the car. Expect to spend more money than you are planning. Be careful!

Overcharged on Currency Transaction by Avis…read more I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, Qeeq.com, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if they would have charged in Euros. After calling Visa, they removed the additional charge, but later added the charge back. The customer support at Qeeq.com also tried to help without success. The Avis rental agreement states that they will charge 4% over the Citibank conversion rate if the customer chooses to pay in a different currency, but I did not choose this. My credit card has no foreign transaction fees and my credit card statement (which Qeeq.com sent to Avis) shows that all other transactions in Germany before and after the Avis charge were made in Euros. After trying unsuccessfully for three months to get a refund on the over-payment, all that I can do is to warn others to be careful about being sure how you will be charged for your car rental with Avis.

FRAUD! 1-star only because there is no negative rating…read more I booked a car for Easter Sunday 2 weeks in advance, through Auto-europe. In the site, based on the pick-up date and time (Easter Sunday midday), Buchbinder appeared as one of the available services, supposed to be open at that time. We went to pick-up the car only to find that it was closed! We paid for the car two weeks in advance, received a voucher stating the exact date and time of the booking, and still no one was there to give us the car. After contacting Auto-Europe we were told to rent another car from another company and that we will be refunded for both rentals. This wasted precious time and effort and was the worst way to start-off our journey, having a strict timeline. STAY AWAY from Buchbinder!

Schlechte Service, good cars. I'd never take a car again because of their unfriendliness and the…read morearrogance of the American dark guy who forced me to pay for cleaning of the inside although it was relatively very clean. He said 'I'm not going to discuss this with you, this conversation is over'. Ok. Bye.

Staff here is friendly and helpful. The garage is a little tight. It wasn't obvious where to…read morereturn my rental car. I parked in front of the store front on the street and went in to ask. The garage entrance was around the corner. They should tell you that when you check out the car. Otherwise, good price for a good quality, clean car. I didn't realize until it was too late that they provided a parking wheel in the side pocket of the driver's door. Many places along our drive across Germany we saw parking signs with a wheel symbol, and we noticed people had these disc things on their dash board that showed what time they parked there so you knew if they were exceeding the time limit for the parking lot. We went in search of a disc at a local tourist information place, but later discovered there was already a disc in the driver's side door of the rental car.

I had a lot of problems with this agency who tried to con me 2 times:…read more- First charging me extra pretending I brought the car later than planned - The 2 days later sending photos of damages on the car I haven't done. And despites the fact that I took photos of the car before dropping it, they are still trying at any cost to make me pay. Last time I'm renting to Hertz, they are just a band of theft trying to steal you more money at any cost.