I haven't been to this location often. My BFF was a shift supervisor years ago. Well today I cane in and Zaber took care of us (my BFF and myself) and Zaber was freaking amazing. We ordered than sat down to chat. She brought out our food and even went and grabbed our drinks and brought them over to our table. I haven't seen this kind of customer service at Starbucks in forever. I was super impressed. Thank you for the amazing service Zaber. read more

Starbucks - Lobby - Coffee & Tea Near Me - West Chester Township, Ohio

See all

This is my favorite Starbucks location on my way home. I stop at this location quite often after work and never! had a bad experience. The staff is always extremely nice, especially in the drive thru. The staff smiles, is super polite and makes your drinks and food in a swift. I ordered a Caramel Frap with oatmilk yesterday. So yummy! read more

Starbucks - Coffee & Tea Near Me - West Chester Township, Ohio

Very Rude Worker. My girlfriend and I were in there for one Venti Caramel Macchiato and some pastry's. She asked for extra caramel drizzle and one we didn't get one. I can understand forgetting and simply just putting some more in. She had to wait 10 minutes at the counter and when a worker with pink and brown hair saw her she gave her a very dirty look and ignored us. Thankfully a very kind gentleman came up to us and helped us. read more

We stopped for a cup of Joe at this Starbucks today. It's a typical Starbucks where you can get great coffee and they have a number of choices to curb that hunger. We did the drive through for a Vente Pikes Place and it was as good as any other Starbucks. But it was very slow. And that's why I gave it a 4. read more

See all

Not customer focused. The staff here consistently gives me the impression that they think they are doing me a favor by selling a $6 cup of coffee All of their employees should be forced to work at a Chick-fil-a for a week to learn what a culture built around customer service really looks like read more

Aside from a very small parking lot, and some water bug awkward and tight location, in terms of the drive-thru, no real complaints here. Very typical Starbucks with a very friendly and decent staff. Haven't had a bad experience here. Like most Starbucks, though, you will have your days where your drink is spot-on and perfect and then you'll have your other days where you drive away and you can tell somebody didn't follow the recipe, was in a rush or just didn't care. I can't think of one Starbucks that I repeatedly visit that has any type of consistency. That isn't a blemish on Starbucks, but rather the fast food industry as a whole. You sort of expect to expect the expected, if you will. And, unfortunately, you never know what you're going to get. Would I go back? Yes. This is a local location that I stopped at occasionally. I haven't had a horribly negative experience there. One downside on the drive-thru is that, it's the type that "once you're in, you're stuck" design. So, if that line is long, and you're short on time, you may want to think again. Once you're in line at this Starbucks, you're committed. No matter what happens. read more

Starbucks - Coffee & Tea Near Me - West Chester Township, Ohio

Starbucks is Starbucks. Always consistent. However, there are so many other great coffee places around and 20 minutes is not worth the wait for me. I was late to work because I waited more than 20 minutes for a cold brew. Staff was slow and didn't seem to care. read more

Clean facilities and staff is generally helpful. Morning rush gets to be much with mobile orders but I'd imagine it to be that way anywhere! Accurate orders every time I've been in. read more

This one is the nearest to the AMC, so we stopped by to have a beverage here. Great place. The staff is good. The overall ambiance is really good. With direct sunlight available from two sides, it's a great place to relax on a sunny day. Plenty of seating options inside with quite trendy chairs. They have a couple of low height but high-chair design chairs on the service counter which I haven't seen in any of the Starbucks I have visited till date. We went for their Chai Tea Latte with Soy Milk and it was great - pretty much the same taste as everywhere else. Overall, great place to relax. read more

See all

I absolutely LOVE the staff! From the minute my daughter and I walk thru the door, they automatically know what we want and how we want it, so all we have to do it tap and pay!!! They're super friendly and a ready to help unfamiliar customers navigate the menu and Nathan is THE ABSOLUTE BEST :) I definitely recommend this location! read more

Consistently the employees there will allow one person to serve the cafe customers while everyone else goes off and does "other" tasks. Today I waited 13 minutes for a cup of coffee (a $5.95) cup of coffee. I spend an average of $300 a month in this store but today they got the last dollar of my money. read more

First time to this Starbucks and placed a mobile order. Plenty of parking, and they even had spaces dedicated for carry out orders. Easy pick-up, and a barista even found my items for me. She was cheery and efficient! What more could I ask? read more

The worst. There should be no excuses because they had just opened for the morning and I was the second customer. Grande caramel macchiato was half full, my grande vanilla latte tasted burnt & watered down. Just unacceptable. The lady at the window was also not friendly. Great way to start your morning! read more

Tis the season ago for pumpkin flavored everything including Starbucks drinks! Starbucks released a new drink, Nitro Cold Brew with Pumpkin cream, along with the classic pumpkin spice latte. The first sip was delicious with hints of cinnamon on the foam but the more you drink it, I believe the flavor of the coffee is diluted by the pumpkin cream. I wonder if it was just how my drink was made, or if it is the nature of the drink. I believe the drink tastes a little more of cinnamon then pumpkin, but everyone to their own. If you are looking for a less sweet version of the PSL, then this might be the drink for you. read more

See all

Who doesn't love Starbucks...unless you're thoroughly against big business?! I can appreciate that mentality, but they're no WALYWORLD! I love my neighborhood Starbucks! The people there are ridiculously friendly. I have to say going there is my guilty pleasure and it happens every day. My son (and dogs) get tons of attention! He loves going to see them...he even tells me when he's ready to go sometimes! My drink of choice is an iced soy cinnamon dolce (or pumpkin/gingerbread if in season) chai. I NEED IT!!! The new cake on a stick, wow. Had the birthday one and thought I was in heaven! I did a fund raiser for a Hamilton, OH homeless shelter by selling coffee in my driveway in the dead of winter just before Christmas. When I talked to the manager, Debbie, about what I was doing, she gladly offered to donate the coffee and all the amenities toward my cause. We made over $200.00! Thank you Debbie!! And THANK YOU to the entire group at the Union Centre Starbucks for making my visits fun and tasty!!! read more

Starbucks - Coffee & Tea Near Me - West Chester Township, Ohio

They were kind but I got a drink and It wasn't took so long it wasn't even that crowded and my friend drank 2 drank drinks and ate 2 pastries and I ate a cake pop BEFORE I EVEN TOOK A SIP OF MY FLIPPIN DRINK BFFR . Ty read more

The tables could definitely have been cleaner, as it was a slower time in the afternoon and the staff should have used that opportunity to take care of side tasks like that. read more

This is THE slowest Starbucks in the history of Starbucks. You will not find another Starbucks anywhere that is slower. Expect to wait anywhere from 15-35 minutes for your order on average. I'd recommend going just about anywhere else in the area for coffee that 1. isn't $7 a cup and 2. doesn't force you to wait an astronomical amount of time to receive said cup of coffee. read more

Your typical Starbucks. I mostly visit when placing a mobile order that I pick up at the end of the counter. In the two years, I've been visiting this location the service has been consistent and I don't recall my order magically getting lost like at other locations. Inside the seating is right up next to the line, so if it's a busy time of day you could have other customers along your table waiting to order. You'll find folks from local cops working the beat, rushing commuters, and teleworkers at this location. Five stars after visiting on Christmas Eve morning and receiving great service. My first words to the staff were "Good Morning. Thank-you for working today" They were the same perky selves, maybe a tad more pleasant since there didn't seem to be a morning rush. Decided on trying something new, the Eggnog latte. Which was ok. As I was deciding, they did offer to make something new if I didn't like it. I took the opportunity to mention that if Starbucks didn't remove my favorite holiday spiced flat white from the menu this would be so much easier. We joked around how my entire holiday travel was ruined without it. So, hopefully they bring it back next year read more

Starbucks - Entrance - Coffee & Tea Near Me - West Chester Township, Ohio

See all

Update: this place gave me food poisoning from the uncooked impossible sandwich. I would give it 0 stars if I could.

This is a decent Starbucks....it's a little bit of a pain to get in and out of, especially when there is a lot of traffic. read more

Starbucks - Coffee & Tea Near Me - West Chester Township, Ohio

This is a nice, open Starbucks with adequate seating and friendly employees. It's a Starbucks, so you know what you're getting before you walk in the door. This location is a good representation of the brand. read more

See all

If you have time to wait 20 minutes for a coffee, then disregard this review, if not, avoid this location! Terrible when it comes to efficient time management. read more

I have been to this Starbucks a few times without issues, but this morning was pretty disappointing. I had placed a mobile order for a drink and food item. I got the drink fairly quickly, but stood there for an extra ten minutes waiting for the food item. After ten minutes, I asked about the food item. They told me it was out of stock. I don't understand why they watched me stand there for ten minutes instead of letting me know this? I did get a refund, but there was no apology or acknowledgment that I waited and would have continued to wait unless I asked. Not great ): read more

Not too much to say about this location since we usually go through the drive through. Can't speak of what it's like inside. I can say that service here is always super fast and friendly from our experiences. The baristas even go the extra mile in making you aware of special deals going that you might not know about so you can get the most out of your dollar. The product itself is on par with other locations. Would definitely recommend to any fan of Starbucks. read more

Got my awesome Starbucks coffee in a very timely fashion, quick in and out, nice and clean thanks for keeping your customers safe, time for my morning workout! read more

Starbucks - Got my awesome coffee, time for my morning workout! - Coffee & Tea Near Me - West Chester Township, Ohio

Nice Starbucks - kind of an awkward location - I wish there was a more direct street to it (you have to drive through the parking lot of Mellow Mushroom - I know... I'm being picky), but they have a drive through, a nice patio area, and plenty of parking. I like that they print out the order and put the sticker on the drink - no mess ups! Service is friendly and quick. Drinks are always made right and delicious. The place is always clean and neat. :-) read more

Pretty consistently bad service here. There always seems to be something. I thought it would be a good day seeing as there was only one car in front of me however they still took forever, they also never have a bag when multiple items of food are purchased, so I always have to ask for one, and then when I got to work and look in the bag, I find the egg bites just in the smaller bags as well, not on the trays they typically come on, so they were all stuck to the inside of the bags with spoons. Not sure who manages this location, but they either have never worked at Starbucks or food at all, or they literally do not care. It's a shame since this is the most convenient one on my way to work. read more

Starbucks - Coffee & Tea Near Me - West Chester Township, Ohio

This Starbucks is only getting 3 stars purely for their service. As expensive as Starbucks is, I expect a smile, greeting and positive attitude from the baristas when I visit. That wasn't the case here. It was my first time to this location and no one was in line. There were at 3 people working who continued having a conversation while I waited 30 seconds. I know it's only 30 seconds but come on. It just rubbed me the wrong way. Their saving grace is they have a great outdoor area. That's where I spent an hour and a half hanging. I probably won't visit it again if I don't have to but thankfully there are plenty of Starbucks around! read more

Worst Starbucks around! We pulled up at 9:50 on a Sunday morning, drove right to the drive-thru speaker. Literally 25 minutes later we had our 2 drinks, one super hot, the other Luke warm at best. We didn't have time to wait for them to remake the drink, due to their inefficiency we were already late for church. It's not the first time we've experienced extremely slow service at this location, but it's not getting any better! read more

Like other Starbucks this location consistently makes my cafe mocha just the way I like it. No matter how many variations I've had over the years they've always gotten it right. The staff is welcoming and the baked goods (pumpkin bread, yummy!) are fresh. Even when the drive through is hopping during peak times they fill orders quickly. read more

Greeted by the drive thru person immediately. Very friendly and courteous. And my iced Carmel macchiato was amazing!

Dropped my husband off at the LA Fitness and was looking for some real coffee -have not had a good cup in a few days. After not being able to find it when the GPS clearly says I have arrived at my location - I called from across he street San was finally able to spot it. Had to drive through the parking lot of another restaurant to get to it and once inside I found out that they were not a "fresh market" when I asked for the yogurt and fruit parfait. Like I was supposed to know what the term "fresh market" meant and she didn't want to tell me what that was until I asked!! Then when I asked where the next Starbucks was at she did tell me another location but said they are not a "fresh market" either so that one or any others in the area wouldn't have it. She did offer a lame sorry as I was walking away.... read more

I've going thru the drive thru at this Starbucks almost every weekday for the last 3 months. They have only messed up my order twice, and on both of those locations I got the right drink but the wrong size. I've never been inside yet, but it looks like they stay pretty crowded in the mornings. Despite how crowded they are inside and the lines at the drive thru, they keep things moving quickly. My only suggestion for Starbucks would be to put a list of the baked goods available at the outside drive through. They may have three different types of bread inside, but only one listed at the drive thru. Let's put those challkboards outside to better use. read more

It is kinda difficult to get to and the drive through is one of the slowest ones. The people there however are very friendly and nice. If they can improve their speed just a little it would make it better if going through the drive through. read more

Waited 15 minutes for 2 kids hot chocolate, refresher, and coffee black. Manager didn't read instructions on refresher and we pointed out that we were waiting for 15 minutes. 10-12 employees. Seems very inefficient compared to other StarBucks read more

Worst Starbucks in Cincinnati! Drive elsewhere if possible! Drive thru was busy so I walked in....only person in line placing an order inside not crowded at all ... Waited 5 mins Drink had not been placed on bar ... I was running late and asked how much longer on drink just to be told" oh no your order didn't print" I told them I had to leave and instead of making drink I was told to have a nice day! I paid for a latte and left with nothing. Called store and some perky girl told me she was so sorry .... That was it! I'll stick to my Mason Starbucks from now on instead of going to this unorganized poor service location!!! AVOID ! read more

I love this Starbucks. I stop here on my commute to Dayton from Cincinnati and it's perfect. The staff are pretty quick and very friendly. Starbucks should be proud of them because I don't like to flatter Starbucks employees. But how can you not flatter the employees who treat you exceptionally well on your first visit, and every visit thereafter. Whether it is redeeming a free gold drink reward and letting you know about all of your options, or just getting through the line quickly and making sure your order is right the first time. This place has it down. read more

As far as Starbucks go, this is a good location. They almost always get my order right, and are reasonably fast and friendly.

Always the same no matter where in the world you are. We all know it's a little expensive, but when you need a caffeine pick-me-up it is the best. Caramel macchiato is the way to go. read more