If I'm wanting Starbucks, whether I'm home or across town, and I have one near me. I will drive all the way to this location, because not once have I ran into someone in a bad mood, lazy, or annoyed. Today was a great example! I did a large mobile order to head on a trip and they kindly told us to pull around and that they'd bring it around. After noticing that I forgot a drink, I placed another order. I had hubby run in and they apologized for forgetting the drink (that I thought I didn't order) and refunded it since I had ordered a new one. I really do appreciate how they go above and beyond here. Once I had hubby pick up an order and they handed him one and he drove off, they offered to make a new one and could get it later or the next day. The few times I've been inside, the atmosphere has just been so nice and the team is always doing a great job at getting things done especially in rush hours. To the ones who do the hiring process yall did amazing!!! read more

My drink was amazing today. I called to ask and was told the manager Keaton made my VT iced caramel macchiato. I always order 2 extra shots and I always end up with too much milk and NO ice since the 12 tiny cubes they put in melt instantly. This milk to ice to espresso ratio was absolute perfection today. I wouldnt mind the price at all if it was made this good every time. Lol Thanks again Keaton! read more

You people in salina, kansas are so lucky to have starbucks on ninth street.These people are phenomenal, energetic and so willing and happy to please... As soon as they opened, they started my husband's and my day off beautifully on our way to colorado... I Love your town, love your people and especially love your starbucks (the guy at 6³am at the window on Mon, Jan 22nd...PHENOMENAL...EPIC SERVICE)!!!! read more

While I didn't have anything, everyone else in our party did. We went inside and took up two tables. Place was nice and clean including restrooms. Everyone was happy with their drinks and food. read more

Showed up 4 minutes before closing on 9/30/25. We asked the worker if we could still order since we had a 3 hour drive ahead of us! Especially hard driving at night! She was the sweetest and said absolutely and even helped us pick out an amazing drink! It's hard to find nice workers when they are ready to close up and go home! Very impressed with this employee! read more

Great people. They remember your name. The managers are receptive to consumer feedback. Awesome coffee shop ambiance! Food is as advertise.

Coming from Colorado on a family trip, and unfortunately the overall experience in Kansas has been disappointing. People have been unusually rude and disrespectful -- especially at this Starbucks near the mall in Salina. The drinks were fine, but the service was so cold and dismissive that it completely ruined the stop. Starbucks is known for being a welcoming and relaxed environment, but this location missed the mark. Definitely not the kind of energy you hope for on a road trip. read more

Ive been visiting this Starbucks every time I am in town for the last few years. The drinks and food are consistent and excellent. They are always very quick and today our barista was very sweet. Venti WCM with extra shots and at a cooler temp so I can drink it ASAP. Perfecto! read more

Speedy for sure! Sometimes I get it perfectly made, other days I get handed a watered down mixture or even overly sweet. One thing for sure, they definitely give you what you've paid for! read more

Do not mobile order at this store. Their inventory isn't updated and if they don't have what u order they WONT REFUND YOU!?! You have to corporate to get a refund on items that u ordered that they are out of stock on!?! What a headache and 2 coffee drinks took 30 mins!?! Never been here before but never coming back.... read more

Great attitudes from the staff almost of the time, today I waited 5 minutes for my pastries and 25 minutes for my drink, I needed to get to work so I asked what place in line my drink was as they were busy I gave them my name and rough drink order as I thought they'd look it up and it would be easier to find on the computer if they knew basically what I had ordered...they marked me as picked up and made my rough drink order, no cold foam or flavor that I had ordered and paid for on the mobile app. I'm so glad they are working so hard and I love the atmosphere but it's tough to wait so long for tea and not even get what I paid for. Still a tasty matcha . read more

Starbucks - Matcha latte - Coffee & Tea Near Me - Salina, Kansas

Their drinks the ice was melted took forever to give me my drinks. Didn't even try to remake it and very rude . Usually I like this Starbucks but today the service was bad and the drinks were melted. I was excited to try out some of the drinks from the secret menu but the service wasn't great and the drinks I just wished it was fresh. I did buy online so I wouldn't have to go thru the line. I'll try again and hopefully it'll be a better experience. read more

The staff is always super friendly & has never messed up my orders. The line is usually pretty long but they get you your order quick.

Stopped by this location while in town visiting family. I was very impressed with my experience! I mobile ordered and as soon as I arrived my coffee was ready and was super delicious! read more

Starbucks - Coffee & Tea Near Me - Salina, Kansas

Neither person has mask pulled up. Had them under their chins. Dirty. Disappointed l. Usually a good place to stop. NOT TODAY! Long line. Where are the regular people?!? read more

Sweetest Starbucks crew I've experienced yet. I travel a lot and service is usually okay at Starbucks, but this night crew was extra sweet.

Worst service, so slow. Do not recommend if you are traveling. The two girls working had no motivation and consideration for peoples time.

UM....wow. Waited in line for over 30 min. I have never waited in line at a Starbucks for this long. Come on Starbucks .....and there were 6 employees working!!! read more

Starbuck's has a B1G1 going on during December on Thursdays between 5-7 pm. I pulled into the parking lot at 6:50 pm. The drive through wasn't moving and there were 3 cars in front of me still to order. I pulled out my phone and mobile ordered. I parked and waited 10 minutes to head inside. There were two groups of teens and a handful of singles wating on orders. 5-6 employees were working. One of the baristas pulled off 5-6 orders from the mobile machine and started labeling cups. Another barista was filling hot beverages. So I've waited 10 minutes outside, another 10 mintes inside and I still have no drinks. My 3 are part of the 5-6 that were pulled of the mobile machine as I came in 10 minutes earlier sittng in line to be prepped and mixed. In the meantime more orders come in at the counter and more on the mobile. Those are completed and out the door they go. I fully understand that baristas don't like frappuccino drinks. However when it takes 40 minutes from order to receipt, those beverages ought to look and taste superb. They didn't. They were sloppy and the whip flattened out in 10 minutes after I left with the drinks. Starbuck's created the mobile process to expedite orders and essentially jump the line waiting to order. It only works when the store uses the process correctly. This location doesn't do that, at least not during happy hour. This location is not worth the long wait. I've traveled all over and visited many Starbuck's in other cities and states. It can be done better. In the meantime if you're in a hurry, can't wait more than 10 minutes, Don't shop here the service is substandard and the quality leaves something to be desired; at least during happy hour. read more

5 Baristas, two customers, and you're still waiting for someone to take your order. The coffee was good, but don't look to be greeted, welcomed, or even acknowledged until you stand there long enough that they realize that you won't simply leave. I'm not trying to be overly harsh, but when you pay more one of the things you should get more of its customer service. Is coffee, a good morning, or welcome to Starbucks can I take your order for 3.00 too much to ask when you can even 5 employees and only two customers? read more

Starbucks - Coffee & Tea Near Me - Salina, Kansas

Starbucks little pastry selection saves me sometimes when I need some goodies for customers. There is no other pastry place that I know of in Salina. Pretty sad there is not a local artisinal bakery in a town of this size in the middle of wheat fields!!! Anyway, the starbucks stuff is usually shipped in frozen (but fully cooked) and it thaws to some pretty darn tasty bites. The coffee cakes and cookies are always good. The coffee? Overroasted in my view. So I get a pour over of the blonde and it tastes fine (i.e. not burnt). read more

Great staff. All smiles, i had no idea what i was going to order, once again, and was pleasantly surprised when she had a plethora of suggestions for me. read more

The best baristas at any Starbucks I've been to! Always helpful and friendly! Tonight Scott the drive through barista was extremely nice extra helpful and we will for sure be going again!!! read more

Always super friendly staff and wonderful coffee! I love how they have flowers around the drive through, so pretty and smells amazing, however just watch out for the bees in the summer! read more

Ordered an Affogato Frappuccino. The order taker didn't ask what size I wanted so he tossed the cup he started writing on into the trash and got the size I actually wanted. My friend wanted the same size (venti) in the drink he ordered, but when the drinks were presented they had given him a grande. My drink was not to order, Evidently, because this featured drink is 'newer,' they do not know how to assemble it. It was not frozen as they normally are and for an affogato, the espresso is poured over the top. It was put at the bottom of the drink, not blended, unfrozen drink...not good. Another trash worthy item which is where most of it ended up when we reached our next destination.. Luckily my friends granite seemed to quench his thirst. A side note. The drive up window had a HUGE line which is why we chose to go inside. By the time we finally got out we noticed the exactly same vehicle was at the back of the line and in the same location as it was when we went inside. ( 20 mins later.) read more

The only SB in this small town. When making a visit in Salina I come here to grab my coffee but was disappointed by the taste of it. Ordered my fav drink the white mocha extra hot no whip and It doesn't taste right. I request for them to make me a new one since it taste so bland and not like the ones I get in CALIFORNIA. The new one came out tasting the same. I'm so disappointed. I dnt think I'll be spending my money at this location. read more

So, this is about the most worst Starbucks I have ever been too, within all the Starbucks I have visited. They have 5 people working the store, 2 in the drive thru and 3 on the regular cashier. There is literally 3 people when my husband and i walked in. The worker's are not welcoming, nor "alive" one of the lady worker, is nearly possibly looking at the glass half full. They are not professional here, worst service! Makes me think how did they get this job! The only thing awesome I can say is, my chorizo egg sandwich was tasty. Too bad I couldn't say the same about the service!' read more

I am a frequent visitor of Starbucks and of all the Starbucks I have been to, I think I have met some of the kindest, most friendly people here. Great service, great people, and they really care about you! Keep it up you guys! read more

Absolutely phenomenal customer service! These people know how to talk to customers. Every morning they put a huge smile on my face!

Love the beverages and barista Haley is extra helpful! Be sure to sign up for their loyalty program and put the app on your phone to earn free drinks. read more

Great place, and if they mess up they replace it without getting mad and when my dogs came with me they made them little cup of whip cream for them. read more

I am not quite sure how this location remains open. On the VERY rare occasion that I buy my coffee here, they ALWAYS make it wrong. I have not been to this location in over a year because of this. Today my husband went through the drive through (only because the place we normally go the espresso machine was broken) and as per their usual poor performance they made my coffee wrong. Save yourself the time and grief and go across the street to the Dillons. The staff is always pleasant and my coffee is always perfect!! You can also receive good service at the Target location on south 9th and the Petro location on North 9th. The manager at the drive through location should be fired for alllwoing such poor performance by the employees. Obviously she/he has zero leadership and managerial skills!! It has not changed one bit despite my calling the corporate headquarters. The only thing was a $20 dollar gift loaded on my Starbucks gold card. I only gave one star so I could post the review when I really wanted to give zero!! read more

The coffee is always good but service is incredibly slow. The drive through sat empty yet no one help the "inside barrista."

Very disappointed! First of all, the barista must have thought she deserved a five dollar tip because that's what I was shorted in the change she handed back to me. Secondly, my husband received a cup of foam instead of the cappuccino he'd ordered. We won't return to the Salina location. read more

I just spent nearly 40 minutes, without getting my drink. Along with nearly 10 other people waiting to get theirs, and the people behind me getting their drinks before me also. read more

Ordered a vanilla bean coffee took them 45 minutes! and it wasn't even busy on top of that they got the order wrong! Went to the Starbucks in Dillions the next day and it only took 5 minutes wtf what's wrong with this picture. read more

Really disappointed in them. We drove through this morning at 5:45 Am. Every light was on in the store, and all the outside lights were on including the drive thru. We could see people walking around in the store, so we assumed it was open. Sat at the drive thru speaker for about 5 minutes before we gave up and pulled around. We didn't see anywhere where the hours were posted. Had to get online to see they didn't open til 6 AM. Very poor business practice. They should at least post hours somewhere, but would have appreciated one of the people inside yelling oout that they were still closed or something. read more

I have been to this Starbucks a few times and the experience was nothing near as bad as it was the last time I went (last weekend). There were a lot of people behind the counter which I thought was odd, there was a girl with her hair down making coffee, and not to mention, a whole lot of immaturity and obnoxious behavior. We went through the drive-thru originally and as usual, asked for 3 separate orders. This had never been a problem until that day--the girl let us know that we were only allowed two separate orders, so instead of trying to figure it out with her in the drive-thru we went in...big mistake. I have never experienced a more immature Starbucks staff and one never quit complaining about getting her lunch break. My friend overheard another girl making coffee (and no ponytail) drop the f-word 3 times. When my drink was called the barista said, "and here's your very berry, thingy hibiscus refresher, thing, thingy. Yeah." So if you go, good luck. read more