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    Starbucks

    5.0 (1 review)
    Open 6:00 am - 6:00 pm
    Updated a few days ago

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    2 years ago

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    Bad Ass Coffee of Hawaii - Aloha sandwich

    Bad Ass Coffee of Hawaii

    (16 reviews)

    I recently decided to give this location another try after several previous negative experiences…read more Unfortunately, my visit today was the most disappointing to date. I went through the drive-through and ordered a hot medium three-waves mocha with oat milk, along with two marshmallow dessert bars. When the drink was handed to me, it felt unusually light. Upon opening it, I noticed there was no whipped cream or visible chocolate, which prompted me to ask if it was indeed a mocha. I was told that I had ordered a "three-waves latte." I clarified that I ordered a three-waves mocha latte and asked if it could be made as such. The interaction quickly became argumentative, rather than solution-focused. Additionally, the drink itself was more than halfway filled with foam. Even for a latte, this amount of foam is excessive, as a latte should have minimal foam with the majority being liquid. At that point, I accepted the drink and left, but after reflecting on the experience, I returned to request a refund. Given the cost--nearly $13 for one drink and two snacks--and the customer service provided, I did not feel the experience met reasonable expectations. The manager on duty, assisted me when I returned. I requested a spoon so I could show that the cup was largely foam, which further supported my concern that the drink was not prepared correctly. Unfortunately the baristas lack of professionalism and customer service will definitely keep me from being a repeat customer.

    Visiting colorado and this was my first time trying Bad Ass Coffee of Hawaii even though I have…read morethis in California. Asher was so nice and accommodating and he answered any questions we had on the menu. He was so friendly and we had a great conversation about Colorado and California while waiting for our drinks. We ordered from their Koffee Kooler menu: Mocha Kick, Turtle Kick and Caramel Kick. Each drink we would rate it an 8/10 just due to it being too sweet for us but overall it's really good, I love a good frozen coffee. I would say it's better than a Starbucks frappuccino. The inside has a ton of seating and pretty decor. It's a great place to work, study, or grab a coffee with friends and chat. I would come back again when I visit Colorado again.

    Starbucks - Butterfly Drink

    Starbucks

    (11 reviews)

    Amazing location. Honestly super friendly service. I actually broke down in the drive thru this…read moremorning and they came out to help me and make sure we could push the truck out of the way. Even gave me a free cake pop to brighten my day. Honestly I think any other establishment would be really upset about something like this happening and backing up the drive thru but they were so friendly and kind about it. Genuinely warms my heart how well they handled this situation!

    This is easily the worst Starbucks I've ever been to. My husband goes here often because it's close…read moreto where we live, and somehow they still cannot handle the most basic instructions. I ask for oat milk in my matcha latte. That's it. Nothing complicated. Yet multiple times, despite the sticker clearly saying "oat milk," they've given me regular milk instead. I'm lactose intolerant, so thanks for that. And on top of that, the matcha is often clumpy. It really is not hard to make a matcha latte without chunks and globs of powder floating around in it. This is coming from someone who regularly makes both iced and hot matcha lattes at home, but there are days when I don't feel well enough to make them myself - which is exactly why I'm paying Starbucks to do it properly. Another time, my husband ordered a pink drink for me and they left out the strawberries. One employee claimed they were out, but the second my husband asked for a refund and said they should've mentioned that beforehand, another employee immediately told her coworker that they actually did have strawberries and looked confused. Completely embarrassing. The level of incompetence and lack of communication at this location is unreal.

    Starbucks - coffee - Updated May 2026

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