Excellent Service at Starbucks in Pendleton, Oregon! We stopped in a little before closing and were so impressed with this Starbucks and the team working. The store was very clean, well maintained, and had a comfortable, welcoming layout. Kyle and the staff were friendly, down-to-earth, and engaging -- truly great attitudes all around. They made our order quickly and with care, even at the end of the day. We couldn't say enough good things about the store and these two team members. Outstanding service and a great experience! read more

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Love me some Starby's. Stopped in the Pendleton store drive thru line backed up so made it hard to get into parking lot. Once inside there were about 6 people waiting on orders. We walked right up to order. We ordered 1 hot drink and 1 iced. 1 breakfast sandwich, egg bites and oatmeal. Cold drink and breakfast sandwich came out first after about 5 min then we waited another 10-15 min for my hot drink and oatmeal and egg bites. Employee said they do the food in order which was t the case since we ordered the sandwich at the same time. Store employees need better rhythm. Many people got there food before I did. Food expectations and drinks are standard of Starbucks so it was good. 3 stars due to LONG wait times. read more

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Passing through on roadtrip and they had the nicest customer service ever! Thank y'all so much! Stay blessed!

Typical Starbucks experience. So, they cannot rinse a brought in Starbucks ceramic cup. You have to go to the restroom and rinse it yourself. Really? Easy off and on if you're passing through eastbound. Shorted me on my 12 ounce latte coffee. (Chose not to engage with them on it). Service otherwise was fair. Typically avoid Starbucks. read more

Attitude is everything. While waiting for someone to take my order, I looked in the pastry case thinking that I may also get a scone. The case had several flies inside it. I quickly changed my mind. After several minutes, I'm greeted and I place my order for a tall black americano. I noted that not one employee had names on their aprons. After a 15 minute wait I asked how much longer and was told that they were busy and I will have my coffee when they get to it. Looking around, I noticed there were only 4 other people in the store and the store is dirty. Tables, floor, counters and flies. Behind the counter, there were two employees putting away sandwiches and pastries in the frig. Heard another customer say something about the wait and the lack of customer service. One the employees must have heard that because she turned the music volume up. After waiting for another 5-7 minutes I asked for a refund and ask for a refund. I asked to speak with the store manager and told that they don't have one. Imagine that... Starbucks in Pendleton lost a loyal customer. I got my coffee from McDonald's. They have better service. read more

I am a door dasher. I waited 15-20 minutes today for one drink. While I waited I watched 7 people come in, place their order and get their drinks. I finally asked about my order and basically was told that online orders aren't a priority. I obviously will continue to go there for doordash but personally will go elsewhere ​ read more

This is one of the better Starbucks locations that I have been to. Both of our coffee's were perfect. I still prefer a small mom and pop coffee shop, but sometimes we crave something predictable. This place delivered. read more

Stopped in on my way to Portland from Colorado for a drink and some extra ice. Super friendly and helpful staff. Made sure I had what I needed for the last leg of my trip. Thanks friends! You totally made up for the not so friendly staff at the last Starbucks I stopped at in Twin Falls. read more

This by far the best Starbucks around love the people but they need more help super slow times getting your items get them more help coffee is amazing no problems there read more

Stopped here on our way home from vacation on the coast. Convenient location, near a gas station. The service was friendly and quick. I ordered a berry refresher and it was good. read more

Starbucks - Coffee & Tea Near Me - Pendleton, Oregon

A lot of people were hacking on the service here so did not have high expectations. We were very pleasantly surprised. Mike was friendly and efficient, helped me navigate the menu and efficiently took care of all the customers. The drive thru line was around the building and they were down an espresso machine, but even given all that my order (2 drinks and 2 bfast items) was made correctly including modifiers, and drinks and food hit the spot. Would definitely return, and I'm not that big of a Starbucks fan but it's the most consistent option and this one deserves a try. read more

I give this Starbucks a five star because the staff here truly deserves it. A couple of years ago, I left my wallet in the men's bathroom, and drove 90 miles away before I relaized it. Luckily it was turned in, and when I returned to get it, THEY tried to buy me a drink for MY troubles... I stop here a lot on my way back and forth from Idaho to Oregon, and the crew here is always friendly. They also have not failed in any drink order of mine. Tastes great each time. Big Kudo's to this Starbucks. read more

Starbucks - Inside the Store - Coffee & Tea Near Me - Pendleton, Oregon

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Stopped here for coffee on Sunday afternoon while traveling. Just wanted drip coffee. I left without being served after 15 min wait. At most Starbucks, the cashier will get you drip coffee. Here you have to wait for all those ahead of you, ordering fancy drinks. When I asked why I was waiting so long, I was told that it is their policy to fill orders in sequence, even if an order for drip is easy to fill quickly. I told her this was stupid, and she agreed. Don't go here unless you are willing to wait a long time. read more

The local Starbucks underwent a makeover inside and since then the service has left much to be desired. Drive through orders are extremely slow coming out. I do wonder if they hired all new staff when they reopened after their remodel and they just aren't up to snuff yet. The staff prior to the remodel were quick to get orders out. Truly, something is amiss at Pendleton Starbucks. read more

They were super busy, had a machine down, but remained friendly and helpful. Drinks were good and food was good too. I mean, It's grab and go food, so you shouldn't expect fine dining. We were happy and satisfied. read more

Worst Starbucks experience ever! Super slow service, main area floors were filthy, bathrooms looked like a pack of teenage boys made their way through there. Not up to the Starbucks standard. Very disappointing..... read more

Every single time I visit this Starbucks, they get the order wrong and take FOREVER ‍ Starbucks in Safeway is much more organized and ran efficiently with competent people. Training and visible management is a low priority at the stand alone store. read more

We were just passing through Pendleton on our way to Seattle, and (never a surprise) searched out a Starbucks for morning coffee! The drive-through barista noticed we were on a road trip, and was very friendly. The coffee was hot and excellent, so mission accomplished! Thanks Starbucks, and thanks to friendly drive-through-road-trip-commenting-barista! read more

Ok, so this is one our favorite Starbucks because they are always nice and we can work and get caught up on emails, etc when we are traveling, but today's visit just made my day...they called me beautiful and remembered my name...which I really needed today. Jeannette, you rock! Thanks! read more

Starbucks - Everything Fall is back at Starbucks!!! Woohoo!!! - Coffee & Tea Near Me - Pendleton, Oregon

Waited 15 min had to leave without my drink. So frustrating. They were too busy with mobile orders and drive thru, people stacking up in the lobby. Maybe get more help or put a cap on mobile orders?? How do they Run out of Cold brew at 7am? It's a coffee shop come on Starbucks, you can do better!! read more

A real Starbucks !! the one if Safeway Sucks !! I am so glad I found this location, as I usually went to Safeway if I was in town late enough for it to be open but most of the time I would not Finnish my coffee as it tasted like crap, ok Starbucks here is the deal Get rid of the damn Carafes and give the Licence concept store's real drip coffee pots, like you have in your stores these things suck and the coffee doesn't stay hot or taste fresh as they can not clean them as well second spend some more time training people at Licence concept stores they really don't know what they are doing read more

Was traveling through on a long road trip. Stopped for gas and was excited to see a Starbucks, since I was in much need of some coffee. The service was the SLOWEST service I've ever had any Starbucks I've been to. Made like usual in the standard, never changing Starbucks way. But very disappointed with the wait and service. read more

Be still my heart--a Starbucks right off the freeway in the middle of nowhere??? Yeah, that's what I thought until I ended up with a brat of a teenager serving me. The place is dead and we're the only ones in the drivethru. I order two very uncomplicated drinks. The female voice asks me to repeat the order. Ok--I say the order again. She says come to the window. I get there and she asks what they are again. No biggie--I tell here. Then my brother in the backseat jokingly chastises me for ordering "complicated" drinks to which I reply "It's not complicated!" in a very not-mean or rude way, as it was directed to my brother. Well the girl thought I was talking to her, so she said "I just started working here." I instantly realized the mistake and explained to her that I wasn't talking to her and that my brother was making fun of me. She obviously didn't believe me because when I got our drinks and said thank you, she only replied with an "uh-huh". Gosh. read more

Vista this particular Starbucks at least 2x a day. Always clean, always well stocked and the baristas are upbeat and fun. read more

Starbucks - Always clean and the baristas are awesome! - Coffee & Tea Near Me - Pendleton, Oregon

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Just passing through town and stopped and got some coffees. I ordered an iced Carmel macchiato with an extra shot and sugar free Carmel but obviously it was not sugar free bcuz I am TWEAKING. There was only 2 ice cubes so it wasn't easy swallowing that shit. Anyways moral of the story, the spinach wraps and cake pops are good but the coffee is debatable. Thank you and goodnight. read more

Traveling, came in for coffee and breakfast. Handed me the wrong drink, and then argued with me. Definitely not what I want to deal with BEFORE my coffee. Right? I ordered a hot white mocha, and she tried handing me a iced cold brew. I don't mind her handing me the wrong drink. Everyone makes mistakes, including me. Way out of line to argue with the customer. I think if she would of asked me a question instead of arguing with me, this could of been avoided. Coffee and breakfast sandwich were very good. read more

We went inside to order, there were 6 staff members working and nobody acknowledged us for more than a minute. Took our order and made my husbands drink right away, but left my daughter and I waiting for 13 minutes for our pink drinks. When she gave them to me I mentioned they looked pretty white to be a pink drink and maybe it needed more tea, and she said since I ordered it no ice it didn't get shaken and that's why. I order this same drink 3X a week and it's always pink... she added more tea and now it tastes great. Also, one of the employees making the drink had her masked pulled down so her nose was not covered. #wearamask read more

Terrible terrible service. One barista has a terrible attitude. I have never had a bad taste in my mouth about any Starbucks I have gone to till that one. She messed up my drink and not a little bit the drink taste like charcoals where she burnt my shot so I walk back in and daisy burnt my shot this taste bad can u remake it please. She didn't apologize and just said take the lid off please washed my cup out and remade it taking forever. She shames Starbucks name! We should not work there. I will not be back to that Starbucks. Sad a Asian girl with a bun. Don't let her make ur drink. She should be fired! Spend 22 dollars while ur there and that is the service I get. Wow read more

Went through and asked to add a coffee at the window (and I've worked in this industry before so I get it when it's frustrating for them) but an older lady that was taking orders completely told me no. Last time I checked, you are never supposed to tell a customer no. Just a little bit upsetting because I had to go through the line again and it was super long. read more

Great customer service, always enjoy my stop through! The atmosphere is positive & the service is pretty quick. They're always willing to accommodate for you. read more

First of all, I love Starbucks. There's no better coffee in my book.....but this customer service seriously sucked. I have never witnessed such terrible service. Bummer. I just called to see if they had any ember mugs left at their store and this is the response I was given.... "um I don't know we might have them still." "Okay, can you check for me and if you do, place it on hold for me?" "Um, well, you could come in and see if we have them yourself..." "Well, I don't want to drive over there if you don't have it... can you just check for me and place it on hold." "I can't right now.... but if you want you can give me your name and number and I can *MAYBE* call or text you back when I have time to go look." "...ok.... thanks?"...... Or I guess I can just do your job for you. :o( oh, and did I mention she didn't even get my name when taking my number in order to call me back? I know you are busy, its the holiday season and all, but put me on hold, tell me it will be a few minutes. Anything is better than how this was handled. read more

Really sad that Starbucks can't get my coffee right! Now i remember why i only go to small coffee stands. I will not be coming back here the service was rude it took a long time. My blended mocha with watery with chunks of ice instead of being smooth. Ugh read more

Everytime I went there, they always make my many different drinks right. Perfect, never taste horrible. Wonderful and friendly people. Great location right off the freeway. read more

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I come down to Pendleton, OR a couple times a year for the Poker Round Up at the Wild Horse Casino. The person who took our order was very professional and friendly. As for the barista who made the drink....I am speechless. First off I work at a Starbucks for the past 6 years (not trying to brag) but I know how a cup of coffee should taste. I order a Venti Americano with 3 pumps of white mocha. After I added a splash of cream, I notice the color of the coffee was watery. She only put 2 shots of esspresso in the drink which should of had 4. She seems frustrated and pissed when I complained about the drink. She ended up re-making the drink. I also order a Quad Venti White Mocha extra hot for a friend. When I got back to the hotel he took a sip and had this disgusted look. I then took a sip myself I notice it was not stirred and it was only a double shot (I know how a quad venti white mocha taste like). Not only that, the drink was luke-warm. I understand it took me about 10-15 min to get back to the hotel but it should of stayed at least hot. I felt when I was complaining about the americano she decided to punish me by purposely messing up the White Mocha. Never again will I go to this Starbucks, We either get coffee at the casino or go to the Safeway Starbucks instead. read more

The employees here are amazing. They always try to make your day better and brighter. The drinks are usually made very well. I appreciate that the employees always have a smile on their faces! read more

We were so afraid after the bad reviews but pickings are slim. We were pleasantly surprised. Coffee is what you would expect and latte was good. Staff was a bit disorganized but nothing too put of the ordinary. read more

Nailbanger Here Again: This is conveniently located off the Freeway with a crazy Drive though Business. They have a very nice area to lounge in and do whatever. Great free WiFi.Clean as a whistle. The nicest people working there and super friendly.Here is a secret if you want to save a buck get the regular house dark roast coffee , Venti are under $2.50.Clean Bathrooms and plenty of parking.They also offer great Sweets and Breakfast Sandwiches under $5. Enjoy M-F 4:30 AM - 8 PM Sat- Sun 5 AM- 8 PM read more

Terrible service horrible taste in fact uggly I want to throw it away or give it back but I was already in the highway. Extremly rude and insulting staff. Don't go there if you are looking a starbucks experience. read more

We stopped here when we were driving through. I gotta say that the service here was memorable. The staff were exceptionally friendly. One woman (don't remember her name) asked all customers for their name, then she told everyone her name and asked them how they were doing. Then she remembered everyone's names as they left the Starbucks and wished them a good day. It might not seem like much but some how it made me feel special. Keep up the good work! read more