Awesome customer service from Gabrielle/Gabriella... I can't remember which :-( Anyway, I got a tall iced caramel macchiato. Apparently I typically get grande which is a lot stronger than the tall. The tall just tasted like sweetened milk. I let Gabby (as I'll call her) know that I couldn't taste any espresso. To think if it, the drink was mixed when I got it. I didn't see the milk or espresso layer. Anyway, she explained a tall come with one shot of espresso and asked if maybe I add an extra shot. I told her I must usually get grande. I asked if I could just order and pay for a shot to put in my drink. She said absolutely, but rather than do that, she wanted to have a brand new drink made fir me and a grande one at that. It was perfect. Her kindness and awesome customer service goes a long way! I couldn't give 5 stars because my drink experience on the first drink wasn't great. But I can defenitely give 4 for the baristas who fixed it. Thank you! read more

1. This drive-thru only store would make you think they're more efficient because they only have 1 source of output, but it's actually the slowest store I've been too. And I've given them 2 chances to see if it was just a one off situation. 2. After waiting over 20 minutes in the drive thru to pick up an order for myself and someone else, they complete messed up and didn't add milk to one of the drinks. That wasn't my drink so I had no idea until I got back. And there's no way I'm going back there to drive 20 mins one way and wait another 20 mins for a drink. Extremely disappointed and it takes a lot for me to leave a negative review. In fact I don't think I ever have for a Starbucks. Not only am I leaving this review but I'll be taking this review and posting it anywhere else to help people avoid the nightmare that is this location. Either this team needs more support, more training, or the store should be shut down. Terrible representation for the brand. read more

Starbucks - Drive-thru line - Coffee & Tea Near Me - New Baltimore, Michigan

Worst drive-through workers are extremely slow do not place a mobile order because you can go inside to pick it up you have to wait in the drive- through the worst experience I ALMOST SWITCHED MY NEW GO TO COFFEE JOINT TO BIGBEE read more

Starbucks - The drive-through line - Coffee & Tea Near Me - New Baltimore, Michigan

I got my drinks away the customer service is amazing!!!I loveee the writings on the cups super super cute read more

Starbucks - My free birthday drink! Acai refresher with lemonade blended!! - Coffee & Tea Near Me - New Baltimore, Michigan

The slowest one and the inside is not open. Terrible service. They do nothing to make it right either

I have visited this location a few times and the main reason I am giving it 3 stars is because I do not think that the location and design is smart at all. The location has a super tiny one lane, so once you are in line, you literally can not get out of the line. They have a few parking spots, which does not mae too much sense as you can not get out. The line of cars blocks you from getting in and out of a parking spot. Usually this Starbucks is so busy that cars are just waiting in the road to turn in. Once you do get to order, I believe they are just simply overwhelmed as I find myself repeating things 4 times in order for them to ring the drink up correctly on screen. I then typically get a drink that does not taste the best. It either tastes like pure water, or too much juice. I do not really like complaining about a wrong drink, but sometimes I do tell them my drink is wrong. I do feel bad because I think they are just tired and overworked, and they have to deal with people getting mad at them every day. I usually politely ask for them to put a fee pumps of classic in a small cup so that I can fix my drink myself. I'd hate to waste a whole drink for no reason. Overall, I feel like the design is not the smartest because you can't even get out of line and you can't park. I think this location is okay, they just are really overworked during Covid. read more

Great service and great tasting coffee is one of the better Starbucks in Macomb County Michigan

This location remodeled and is now a drive through only location. I will not be patronizing any longer. I have no interest in being stuck in a line that you are helpless to get out of for who knows how long. Bummer since I frequently visited this location. I prefer the online ordering and pick up options. read more

Starbucks - Poor customer service - Coffee & Tea Near Me - New Baltimore, Michigan

It's been a few years since my last review for this Starbucks. Unfortunately, I still think this Starbucks sucks. I visit this particular Starbucks once a week, only because the one I usually go to closes at 8pm on Saturday. I always mobile order my drink order because it's sort of a complicated order. Apparently they don't like to do mobile orders because they will help all the new cars in the drive thru despite you waiting in the lobby for your drink that you ordered 15 minutes ago. I ordered my drink with extra heavy whipping cream and instead of opening a new container the lady just finished off a bottle and I barely had any heavy whipping cream in my drink at all. The parking lot still sucks because there's only three spots, including one for handicap spot. I always park in the potbelly parking lot or lowes parking lot and walk over. I counted two wall outlets so if you plan on using this Starbucks to get work done, you're kind of SOL. They really need to expand this Starbucks, stat. read more

They got our order correct, but the coffee tasted really burnt and some of the worst Starbucks I have had.

The drive thru set up is awful. Cars always go around to the back and try to bully their way into line ahead of those waiting. They should put signs in back saying not an entrance. They have paint on ground with arrows but obviously that's not enough. read more

Quite honestly the worst location, and set up for a Starbucks. There is NO WHERE TO PARK! And the drive thru is super busy. The location makes zero sense read more

Starbucks - Coffee & Tea Near Me - New Baltimore, Michigan

I frequent Starbucks often and this is by far the worst location. Going through the drive-thru is always at least a 20 minute wait from the time you order until you actually get to the window. And half the time my order is wrong, even though it's a pretty simple order...iced coffee with vanilla and cream. I'll continue to drive miles out of my way to go to another location. This one is garbage. read more

One of my favorite Starbucks locations! I've never been a fan of drive thrus but this one is quick and effective! Staff is always wonderful and happy to help. I've been here a handful of times over the last week or so and I've never had a problem. My drinks and food have always been made fresh and just the way I like them. Parking here is a nightmare so I suggest parking at Lowes if you really need to go inside. If not, the drive thru is quick and hassle free! Always makes you feel good when you're greeted with a smile by a friendly employee. read more

Starbucks - Iced passion tea lemonade! - Coffee & Tea Near Me - New Baltimore, Michigan

I am a Starbucks regular and this location is just terrible all around. After a month of renovating, all of their original problems are honestly worse. Their parking lot is a nightmare, once you're in line, you're trapped, there is little consistency in how they prepare coffee, and they take FOREVER. They often turn off the order ahead option and have recently renovated to make this location drive thru only- the only thing making their line shorter before was parking in the lots next door and ordering ahead and walking in. It's a shame because we are from Richmond and drive past this location to the hall road locations for coffee now. The other day I ordered ahead as we pulled into the parking lot and the line (which I was trapped in due to the nature of the parking lot) took one hour and eight minutes for us to get through. Their headsets were down and they were taking orders at the window and then making them, each car taking 5-10 minutes. They also didn't make our drinks fresh, so they were totally melted by the time we arrived at the window. I am sooo disappointed in this location. read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - New Baltimore, Michigan

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Caution...Drive Thru Only! We ordered coffee to get here only to see a line wrapped around the building and out on to 23 Mile. Talk about an accident waiting to happen. Instead of running in and getting coffee, that would take a minute, we had to wait 20 min to drive thru to pick up our order. We will never come to this location again. Shocked the city lets them do this with this glaring safety issue backing up the road. read more

This has to be the smallest Starbucks I've seen. Don't bring a laptop and expect to hole up at a table and work for a few hours. This location is for hurried commuters or shoppers needing a pickup while shuttling between malls and big boxes. The drive through serves most of the coffee here, and it's quicker than most. A far cry for the coffeehouse ambience that most Starbucks at least feint at. But it provides caffeine where and when it's needed most. read more

Simply cannot get an order correct. I recommend going to the Hall Rd. And 94 location. Much faster and always get your order spot on.

Let me say - the staff is great. They always are nice and friendly and professional and I don't think I have ever had a negative encounter with any staff member here. The coffee - I'm done going to Starbucks. I paid $5.04 for this. FIVE DOLLARS! I'm convinced there is legitimately not coffee in here. It's a caramel macchiato. I know Starbucks has always been heavy with their cream/milk and weak with their coffee, but this is practically white? It tastes like a cup of sugary milk. It was completely disgusting. I should have saved the gas money and put $5 in a garbage disposal instead. EOS coffee in St. Clair Shores is good a small, locally owned coffee shop with real coffee if anyone is looking! read more

Starbucks - Caramel Macchiato that probably has no coffee in it - Coffee & Tea Near Me - New Baltimore, Michigan

I love that this Starbucks is catered for drivers... Drive through path is always clean... If you want to go inside, park when you have TIME...! You'll risk getting stuck, in the drive through traffic when you're trying to leave... Employees are friendly and fast with drive through orders... :) read more

I wasn't gonna add a review but I just keep getting irritated thinking about it I placed a order for a drink and banana bread I didn't leave a tip because well it's drive thru only, I had to drive my gas to get there and I paid for my drink . Anyhow I'm not about to feel pressured to tip for people to do their job some girl had a nasty attitude after I didn't tip her name start with E maybe Elaine or something anyhow I asked for a cup of ice water and here she hands me a water that had clearly been sitting out a while. I said I asked for ice water she goes and puts ice in the same old a** cup of water that had been sitting there. When I pulled off I look in the bottom floaters all in it. I'm literally a regular customer I come here 2-3 times a week. I will no longer be coming back and my kids did not drink that crap. So yes I'm glad I did not tip. The audacity to expect a tip especially when you did not go above and beyond and its drive through only is pure delusion. I'll stick to tipping waitresses that don't get paid minimum wage or ride shares that use their car or door dashers that also do more work. I'm disgusted read more

This location has the smallest parking lot. I've been to this location a few times and had poor service. Today was actually pleasant! The drive thru was pretty fast comparing to last experiences and the cashier was sweet. Got my favorite PSL and my hubby got a Carmel Frappuccino. read more

Starbucks - PSL and Carmel Frappuccino - Coffee & Tea Near Me - New Baltimore, Michigan

The parking situation is stupid AF! Like how is that supposed to work. You get blocked in by the drive thru.

Drive through only, not sure the point of mobile order if I have to sit in the line regardless...... honestly stupid design all around and everyone was very rude. I went Saturday the 26th at 10:56am. Won't be going back. Ever. read more

Always nice! Talented Baristas. They are also fast and efficient, even when they think they are being slow. My preferred Starbucks.

Instead of being greeted with a hello an extremely rude staff member accused me of hitting a sign in the parking lot. Very slow service

It was more than rude that I stood there for 10 minutes without one associate asking me if I needed help. All that were working knew that I had not been helped. I placed a mobile app and it was not visibly ready. When I finally inquired about my drink and told the associate what time it was supposed to be ready, which by this time it was 11 minutes after that time, she asked my name and handed me my drink with an attitude. I'm not sure why she had the attitude when I was the one that stood there for 10 minutes with her making eye contact with me several times but not asking if I had been helped or if I had a mobile order. Very disappointed being that I buy Starbucks at least once a day and twice at times. I hate to put race into anything and I'm not the toe to play that card, but sometimes it's hard not to feel as though it's a factor when everyone else is helped with no problems while you're overlooked while being looked directly at. read more

The drive thru is never packed when I have gone here :) LOVE THAT!! They make my coffee PERFECT every time!!!! Located right by Lowes so makes it a great stop before to hit lowes to shop. Girls are friendly. Just a note if you park to go in, there are not many parking spots. read more

I've been here more times than I'd like to admit, not being an Instagram loving, North Face wearing white girl and all. Truth is, Starbucks -- in general -- is good, despite its pricing. I really like myself iced coffee, and their hot breakfast sandwiches are pretty decent. The issue I have with this particular location is its size. It's a joke... it's the size of a closet. The parking area is limited to something like three spots. The Lowe's parking lot connects to the Starbucks, making the drive-thru situation interesting at times. Truthfully, the tiniest and most annoying Starbucks I've been to. They would have been much better off foregoing the drive-thru to make the building a bit bigger and add some parking. Anyway, take what you've got, and this is what Chesterfield Township has. Oh well. read more

This location is hit or miss. Sometimes in the morning I can get in the drive thru and only have one or two customers ahead of you, other times it's very busy. They only have about 3 parking spots, then the other entrance by the Lowes. I've had people cutting in line from the Lowe's entrance and it makes the drive thru a long painful process waiting for your coffee in the AM. This location is very small, it's too bad they couldn't have made the layout/parking lot a little larger. Their service has been great. I've order items not on their menu, and they've made custom coffees or iced coffee. Their breakfast sandwiches are decent too. Never had a wrong order. Mostly easy and convenient for morning Coffee. read more

I completely understand that understaffing is an issue. I work in the service industry but when I place an online order and need to pick it up right away I don't have time to sit in a long line to wait for an online order that I placed to pick up in stores. Then on top of it when my macchiato is melted and my Frappuccino is melted as well it's a little irritating. read more

I go to this Starbucks daily & always great customer service and even when there's a huge line in the drive threw it moves very fast ! There's two employees that really stick out to me for being so helpful, one of them is Heather & I always forget to catch the other guys name but I will next time ! Thanks guys ! I appreciate you so much read more

Starbucks - Coffee & Tea Near Me - New Baltimore, Michigan

I normally stray away from Starbucks all together because I've never found the cost worth the quality. Today I had my boyfriend stop at this location to pick me up a Tall White Mocha extra hot. I specifically asked for it extra hot so that it would still be hot by the time he arrived at our house (only a 3-5 minutes drive). When I received my drink it was hardly lukewarm. Come to find out, the lady who took the order didn't seem to even understand what he meant when he requested the drink be extra hot. This is highly disappointing, and not my first disappointing encounter with this location unfortunately. read more

Starbucks - Coffee & Tea Near Me - New Baltimore, Michigan

Hands down the worst starbucks I have ever been to, horrible customer service. Called to speak with a manager and she proceeded to cut me off and was extremely rude. Will definitely never return. read more

Oh brother. Where do I even begin... this location doesn't deserve a 1 star. In all honesty I would rate it a -3/10. Every time I go there (MAYBE once a month) I have to wait in a absurd amount of time to get my drink. Last time I waited 32 min and 47 seconds. I timed it. You could say it's my fault and I'm the sucker for falling for it over and over again but this is unacceptable and I am FED UP with this franchise. Another issue I have had with this location and every Starbucks I go to is that they NEVER mix the drinks. How is that enjoyable? It's not. Spilling the drink all over my car just trying to mix it up so it tastes somewhat enjoyable. Over priced drinks and terrible experiences that is what it boils down too. The location it self is in a terrible spot as if you have to go down an ally just to order a drink. I would highly suggest just saving yourself time and money by going someplace else or simply just making coffee at home. Thank you. read more

We came through on a Saturday, and the crew was booking it! I appreciate how hard they work. The parking lot is not the employees fault, but could be a better situation. I'm greeted at the speaker quickly and haven't waited long in a while. read more

This must be the slowest Starbucks ever. I ended up waiting in drive-through for over 15 minutes for two coffees and a scone...

UPDATE: this is still the worst and slowest starbucks! literally the worst! Drive through was backed up all the way to the road. It was actually causing traffic on 23 mile. The. Worst. read more

I normally try to go to this Starbucks when I am on my way from Port Huron to metro Detroit. It's easy to get on and off the exit, and the drive-thru is a bonus. The staff is always very friendly and the line is WAY shorter than the Starbucks on Hall Road (M-59). Stop by here you won't be disappointed. read more

On top of being out of cold brew coffee at a coffee house, the girl running the drive-through window today wearing glasses was literally the worst ever. I don't know if she was high or what but she could not even look straight and seemed oblivious to the world. What service. This must be one of the worst Starbucks locations as I normally don't have issues at Starbucks amongst my travels. read more