This is my second time visiting Mexico City and while I don't speak the language fluently, I do…read moreknow common phrases and I'm sure to be respectful and polite. With that said, I can say that this visit was underwhelming and the service was the reason.
My partner and I's hotel was right across the street and we figured we'd stop in for a nice cup of coffee. We arrived around noon and there weren't many people there at all. There was a family of about five and maybe two or three other people that had all ordered. When my partner approached the counter, she asked for two café lattes. The woman who took her order, did not speak much English at all. However, this was fine because her coworker who was right beside her did speak English and reiterated the order that my partner had requested. Language barrier, no problem and understandable. But the problem that I have is that we sat there for about 20 minutes and watched other people come in, order and receive their orders in minutes. So of course, as we're seeing people come in and out with their orders completed (and we're still sitting there), we're wondering what's going on. As such, my partner went to the counter to inquire about where the lattes were. And when she did, there was no reason given as to why we didn't receive the lattes. Instead, we got handed two shots of espresso. We didn't order that. And what made it worse is that when my partner approached the counter, the same worker who knew fluent English and explained it to his coworker earlier, still handed my partner to espresso knowing she didn't order that. It's like he couldn't be bothered to actually give us what we ordered. I'm not sure how to café lattes turned into two espressos, especially when you know English, and you repeated it back to the original woman who took the order. Not only that, to hand us two espressos, which absolutely don't take 20 to 25 minutes to make makes even less sense. Not only did you disregard our original order, it appeared that you were never going to service us at all. Had my partner not gone back to the counter to inquire, we wouldn't even gotten shots of espressos; that we never asked for. Out of all the businesses that I have patronized, knowing little Spanish and being totally respectful, this service was poor. Based on that, when back in Mexico City, we won't be coming back or recommending this place.