This is my favorite Starbucks in all of Metro Manila. I spent countless mornings (and so much money haha) for two years at this Starbucks branch. It was my first stop before heading to my office, it's my first "good morning" of the day. Before I frequented this Starbucks, I would have a a "Starbucks Name," or a name that was easier for the baristas to spell. I was so sick of baristas spelling my name as "Osy," "Aussie," "Ossie," and other variations. But the Starbucks SB team deoesn't even have to ask me anymore, and even write a nice "Welcome Back" note when I've been gone for two weeks (usually to shed off all the fat I've gained from everyday visits).
It's here that I understood and really experienced what the Starbucks brand is all about. That "culture of warmth and belonging," that sense of "being present" and "transparent," and holding themselves "accountable" for the service and quality of what they do that they claim in their Mission-Vision statement? The baristas at Starbucks SB embody it. When I left my old job at Ayala, leaving this Starbucks branch was one of the things I lamented. When I go to Ayala to visit my old office mates, I know I'm going to pass by this Starbucks branch again and say hello to the baristas. read more