Normally I like this location but today I hadn't even taken a sip yet and my drink looked like this. Nice service but if I pay $7 for a drink I want everything I paid for?? Crazy lol read more

Starbucks - Brown sugar oat milk shaken espresso - Coffee & Tea Near Me - Lubbock, Texas

While I'm not a huge fan of Starbuck's coffee or how they source their beans, etc..... this review is not about those things. This review is about THIS location. This location hands-down has the nicest staff, it's extremely clean, feels comfortable to lounge & WOW can they get cars through their drive thru with speed! I've never seen a drive thru move so fast. read more

The menu has a wide variety. The drinks and food are amazing. I always leave satisfied. This Starbucks has great customer service. It is very organized and pretty inside. It is pricey though. I RECOMMEND!!! read more

Hands down our favorite location! Truly, the drinks are always on point, it's clean, and the staff are friendly! I will drive out of my way for the 82nd & Quaker location if I have to...it's worth it. read more

The parking lot is a little small so it's kinda hard to get into it, but it's manageable. This is my favorite location because it's right by my house and the workers know me by name and remember my order, so it always puts a smile on my face to know how memorable they are. It shows they really pay attention to their customers. The cashiers are always super sweet and ready to answer any questions and to make suggestions about the menu. They offer free wifi so if you're a student like myself, this is a cool place to go and study and just relax while reviewing school material. This is defiantly one of my favorite study places. read more

Nice, quiet vibe to sit and read. Staff is very friendly and efficient. Thanks for getting us a location closer to Wolfforth!

Starbuck's has always represented a great product, yet I really believe that the true strength of their brand may be in its employees. I was traveling through Lubbock this week and had a really, really bad day. When I stepped in this store, not only was I treated with respect- I was listened to, and seemingly appreciated. I tried the Starbuck's double-shot for the second time ever, and the manager and Shannon made sure that they made it just right. I've actually never seen that before, and I sincerely appreciated their care and attention to detail in getting my order to me in a customized way. And plus, Shannon the barista really hooked me up today! When I return to Lubbock, I will certainly return to this Starbuck's location and this location alone. read more

The food is delish. The drinks are nutrish. The cleanliness is not the least bit suspish. Come to this store, have a drink and a dish. Barista Kayla is WONDERFUL. Give her a raise. This is the best Starbucks in town. read more

Earlier today, I attempted to make a large purchase using only the stars I collected through the rewards program. The service I received from the barista at the drive through window was rude and unprofessional. I asked to use my stars to pay for my order instead of using cash and she scanned my phone. The barista gave me no indication that my request was not possible. She then stated that I still owed $0.89. This didn't make any sense because she had not asked for payment, which I believed was not required regardless because I was paying with stars. Confused, I asked her again if she had used my stars. She snapped at me, stating that she had but that I still owed $0.89. Again, I had not been asked for payment, so this did not make sense. I asked in a normal tone for her to explain. In response, she snidely commented that the stars are only redeemable for one item per purchase. I have always been able to use all of my stars for my whole order, so I did not realize this would be an issue. I then paid the $0.89 I owed and the barista quipped "here's your change" and immediately left the window without saying anything else to me. I did not want to use the money on my card. But, while it was frustrating that I had to use that money, what was more frustrating was the attitude I received from the barista. I've worked in multiple service positions. I am well aware of how difficult dealing with irate customers can be. I was not a rude customer. It is not only unacceptable to speak to a customer in a rude tone when they are asking for clarification but also unacceptable to walk away from a customer when they are speaking to you. I am a frequent, repeat customer of this location and have always received excellent service. I am extremely disappointed with what appears to be a new hire. If she is not a new hire, she certainly acts like one. read more

the employees here are always so engaging and friendly! i always feel genuinely valued when they strike up a conversation with me. 10/10 would go again! read more

Awesome & super friendly service this Saturday morning. Surprisingly quiet and near empty at 8am, but this is a college town and things prob don't get moving til noon here. I stick with my usual and it hit the spot: Iced White Mocha Latte with 1/2 White Mocha & 1/2 Cinnamon Dolce syrup... Boom! read more

Don't come here before work or you'll be late. Literally only ordered an iced coffee and it took years.

It's Starbucks, I've come to expect the barista to have the endless look of misery and defeat, topped with smugness and an odd sense of superiority at the same time. I've never understood what about pushing buttons to make hot water pour over crushed beans warrants one the right to ignore customers, to sign like a 14 year old girl when You ask them for cream. But if You really want to heat up Some angst in these people. Ask them How long the coffee has been sitting out, or how much time is left on the timer. That will Be sure to elicit a response read more

My favorite Starbucks in town. Drinks are always made to perfection and staff is always super friendly! Love love love it here read more

Starbucks - Coffee & Tea Near Me - Lubbock, Texas

PACKED on a Saturday afternoon, but staff was prompt. Pumpkin Spice Latte hit the spot (yes, I know if has no pumpkin in it but it's my one vice this time of year). Nice people and nice customers, even! read more

Freezing cold environment. After spending 2-3 hours and doing my homework, I am home and sick. read more

By far my favorite Starbucks in Lubbock! Customer service is amazing as usual, they make your order fast. Everything comes out perfect. The best thing I've had from there is the gingerbread latte! It's to die for. read more

Starbucks - Gingerbread latte is the most amazing drink ever! - Coffee & Tea Near Me - Lubbock, Texas

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Customer service at the window is A+. Did not seem put off to take my order. All smiles and cheer! Pros: very nice, inside is cute. Cons: smallish, little cramped inside, 82nd and Quaker is a pain, even during not-so-busy business hours. read more

I stood at the counter for about 8-10 minutes without being helped, while three people were behind the counter. When I was helped, the barista was extremely rude. This used to be my go to Starbucks, I even ignored the poor set up inside, but lost my business forever. read more

Great drink (got my free birthday drink from their rewards program). Baristas were AMAZINGLY FRIENDLY!!!! As I got my drink to leave, the young lady who took my order surprised me with a cake pop! We were talking as I ordered and I told her a little of my story. She was evidently moved and extended a hand of friendship. Starbucks--goin' the extra mile!!!! read more

This one is always slammed...no matter when you go...you will wait 10 min. Drive Thru open 24-7! Park in open lot or you get pinned in by the drive thru trying to exit...if you are ordering something calorie loaded...it is in your best interest anyhow. read more

I had previously enjoyed coming here, despite the far location from my place. Though this Starbucks is not the cleanest I've been to, and the drive-thru is always ridiculously packed, it's one of the more spacious ones. What got me annoyed is how one time as I just got my order and was sitting down at a table with my coffee, I couldn't help but hear one of the coffee baristas was discussing with another barista (very openly), how "all Asians prefer to be called Chinks than Orientals." WOW. Just wow. What got me even more disturbed is how the baristas were staring at me while discussing it. Another table next to me gave me an awkward smile as they heard this barista discussion as well. First off, we (yes, I'm Asian), prefer to be called "Asians/Asian-Americans", secondly, what decade are we in? None of us want to be called "Chinks" NOR "Orientals". Born and having lived in California 24 years where it's much more culturally diverse, hearing this being discussed in a BUSINESS by its EMPLOYEES is so frustrating. Definitely not frequenting this Starbucks again. Thank goodness for the numerous Starbucks in Lubbock. read more

Ditto to what a few other Yelpers mentioned....Dirty floors and sloooooowwwww service. Other than that just your normal Starbucks(yawn).

Friendly staff but a bit dirty in seating area...crumbs on the floor and leftover plates on the tables.

As I walked into this Starbucks I was sad because it reminded me of my hometown Starbucks. I walked in to get my free birthday drink. It wasn't too busy for a Saturday night but it was also spacious. The staff was friendly and quick! read more

Staff is always friendly no matter how busy they are. I recommend using the phone app to place your order that way you don't have to wait in line. read more

Love food and drinks new sodas are delicious. So good it is packed with cars and customers.

Best Starbucks in town, they have speedy service and a very friendly staff! Super clean as well! They also have a 24 hour drive thru!

The latte was ok but they gave me a rotten banana so I'm giving them a rotten review.

I always come to Starbucks when they have a seasonal caramel frap. The caramel waffle cone frap is by far my favorite! It trumps my last favorite the caramel flan frap. Super addicting! I loved the happy hour but will definitely be a repeat offender for the caramel waffle cone! read more

I have been several times and the coffee always tastes like it has been burned. Also the other drinks I have gotten have never been right.

Have always had excellent coffee here but the morning of the 22nd the coffee tasted bad. Let my husband drink some just to see if he could tell it was bad and after one drink he threw up. Smelled like poop. Tasted horrific. It was almost like the sewer had backed up and somehow got in the system. I know that's probably impossible but the latte was disgusting. Just wondering how many other customers they had that morning that complained? Will not be going there anymore read more

Go to this Starbucks over the University crap-hole. At least these baristas know how to serve a far overpriced cup of coffee...

This is a great Starbucks. Casey is a very professional and polite manager and made my experience with this Starbucks a great one. Will be coming again. read more

Friendliest Starbucks in Lubbock. Also makes the best lattes. I drive out of my way for this Starbucks. Love!

Came here today to get a Double shot Espresso on ice, holy moly !! When it says it's on ice , they fill the cup up all the way to the top , you only have about a 1/4 cup if that, I paid over $4 for this. I thought this was a straight rip off . read more

This place deserves no stars. I have given this place several tries and it is always the same. SLOW, dirty, and completely unfriendly. Won't ever be going back. read more

I love Starbucks, lived in multiple cities and always loved my vanilla lattes but here they suck. None the less I figured out how to order it where it didn't taste like crap in this tiny town. But today was the last straw! My sister in law and I both went there this morning, soon after drinking our lattes we were both stricken with horrible stomach pains. We got worse quick and went to urgent care, we both got food poisoning from our freakn lattes! We are both very sick and hurting, but no point in telling them because they won't care. read more

My wife and I stopped at this starbucks yesterday morning and received the worst service we have ever received at a starbucks! we ordered two coffees and a sandwitch, the coffees came one at a time and we had to go back to the counter to request the sandwitch a second time as they had forgotten it. When we did get the sandwitch we had to go back to the counter again to get it cut in half, we began to eat the sandwitch and it was COLD in the center. I observed 6 people working behind the counter and they all seemed more interested in socializing with each other than the job they were suppose to be doing, with 6 people behind the counter one would think they would have a flow that would insure the customers order was fully filled and made correctly with out delay. In reality what I observed yesterday is this starbucks is only a social hangout for the employees and the customer is a mild inconvenience they have to put up with. read more

Great coffee and great service. The guy at the drive thru window was so friendly and nice, he talked to me the whole time they were making my coffee. Outstanding service. Thanks!! And it was nice to have a delicious cup of coffee with out it being overly flavored and burnt tasting (as in midland tx) read more