The real estate at this Lake Mead & Buffalo location is incredible, but the operation is severely bleeding customer retention because corporate metrics are being prioritized over basic hospitality math. Walk-in guests are consistently ignored while the line pushes everything to the drive-thru, leading to long lobby wait times and rushed, incorrect drink customizations. As an experienced operations manager, I can tell you this isn't a staff speed issue--it is a labor budgeting issue:Understaffing Costs More Than It Saves: If your budget says you can't afford a dedicated Lobby Barista, your budget math is wrong. You are losing high-margin revenue from walk-in guests who see the lobby gridlock and walk out. That walked-away revenue would easily pay for an extra body on the floor to anchor the indoor register and handoff counter, keeping both pipelines moving simultaneously.Enforce the "Marker Check" Quality Control Rule: To stop the "rushed and wrong" drink orders that force baristas to waste time doing costly remakes, implement a strict 2-second quality checkpoint at the handoff plane. The barista handing off the beverage must visually verify the cup's customization label against the actual drink (e.g., checking for alternative milk markers) before calling the guest's name. Getting it right the first time protects your speed metrics far better than rushing through a broken order.Stop letting strict window-time goals cannibalize your indoor customer connection. Fund the extra floor labor, fix the handoff QA, and the revenue growth will easily outpace the staffing cost! read more

Let me just say that if you plan to go to this Starbucks location, DON'T! Kids are running the place, they have no customer service skills, and act as if they haven't been trained. They don't know anything, can't answer any questions and just stare at you like they're on something more powerful than coffee. I ordered a regular smegular cafe latte and it took 15 minutes because the girl running the drive-through had to do the work of the drive-thru and two other coworkers because they were in the supply room, talking and giggling for a long time, which we all could see. The drive-thru girl was very stressed, I felt badly for her. Then after having to wait 15 minutes for a regular cup of coffee, I started doing work on my laptop, and one of the giggling sisters comes out and tells everyone in the dining area that the inside will be closing at 7p. Everyone looked around like when did this happen, the girl says, "oh yeah they changed it to 7p now". First, who is "they", and why doesn't this correlate with the website's hours. Most of us probably wouldn't have come here to work or meet people if we had known that prior. When asked does all Starbucks close at this time, all the giggly face girl could say was, "I don't know". My response, "of course you don't honey, have a good night." Worst location ever! Just keep driving, I promise there's plenty of other locations to spend your money at. read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

I always get the best service at Starbucks! The ladies who work here were so sweet and even upgraded our drink sizes! My first PSL of the season and it did not disappoint! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

Since it's Friday I decided I had to stop at my favorite Starbucks, I was in the mood for an iced white Mocha and a grilled cheese to start my day. Since I was on my way to work I when with drive thru, I had good customer serivce and they did try to upsell me but I'm on a budget. In the end you can never go wrong with Starbucks. read more

I was in between appointments and needed to find a place to work for a bit. Starbucks is my go-to if I don't have any meetings as they tend to be a bit too loud. This Starbucks actually was pretty quiet, which was a nice change. I was greeted when I walked in and when I went to pick up my mobile order, the barista informed me that they were out of the cold foam I ordered. She offered to make any other flavor of cold foam, so I opted for the gingerbread flavor and it was delicious! I try and go dairy free as often as possible and it was great to have that option with the cold brew. I applaud Starbucks for FINALLY doing the right thing by no longer charging for non-dairy options and for expanding their offering of flavors. While working at this spot for over an hour, it was consistently busy but the house was never bad and the employees were friendly to everyone. read more

Starbucks - Non-Dairy Vanilla Sweet Cream Cold Brew with Gingerbread Cold Foam - Coffee & Tea Near Me - Las Vegas, Nevada

Big thank-you to Starbucks Lake Mead! I accidentally placed my order at another store, but needed to pick it up here. When I arrived, Manager Michelle and her staff were ready to help. They smiled, checked my name, and said, "No problem--we've got you." They worked with the other store and fixed everything in minutes. My drink was made right, and I didn't have to do anything extra. No delays. No stress. They even offered a lid, napkins, and a straw, and asked if I needed anything else. The store was clean, and everyone was kind. Good drinks are great, but friendly help is what keeps me coming back. Michelle and her team showed real care and teamwork. If you want fast, easy, and kind service, choose Starbucks Lake Mead. I highly recommend this location! read more

Due to a mistake on my part I ordered the wrong item and Kaylee helped me out and fixed my own mistake. She was wonderful and showed amazing customer service. I just want to show my appreciation with this review. read more

I have seen a couple Starbucks do this, but the writing on the cups is absolutely the nicest thing that I've seen. Just a small little note does means so much to people. read more

Starbucks - Passion Tango Tea - Coffee & Tea Near Me - Las Vegas, Nevada

I went in because the drive-thru line was backed up with more than eight cars in line. Inside wasn't any better. There were only two baristas working, and there were about eleven people in line/waiting for their order. (This was around 4:30pm). These women were doing the best they could, but clearly needed another associate, or two to assist. I waited about 28 minutes for my (2) drinks. It should never take that long to get coffee. I'm not sure if someone screwed up the schedule, or called in sick, but a manager should have been there to help handle this situation. . read more

service was uninviting . I asked a question. he said he had no idea ! this is the new lake mead / rancho location . no hello no excitement. no message on my cup read more

Came to leave a remark about how embarrassingly bad the customer service is, but looks like a bunch of people already beat me to it. Came in today to get something nice and refreshing to drink and walked out due to standing at the register for with no help. The entire place was quiet. 5 people behind the counter, no one in drive thru and TWO people at the registers completely ignoring me while I'm staring in their face. When I walked in they said welcome in we'll be right with you, but they stood there doing nothing, one was drawing on a piece of paper and the other register person was storing a croissant in the fridge. So I turned and left, cause this was supposed to brighten my day not ruin it. As I was walking out I turned around to see if they even noticed and the one that was drawing on a piece of paper stood up to the register. So you wait till I leave to do your job?? How rude and offensive. read more

I visited on 14 February 2024 and received Excellent Service. I ordered the : Chocolate Hazlenut Cookie Coldbrew w/ 3 LC's via the App , When I arrived my order was ready in the Pickup Area. I loved the way my drink tasted and it was exactly the way I ordered it. I will definitely be a returning visitor again!! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

I was there a few days ago and Kasey was SO nice, she hooked me up and told me the best way to order my drink to get the most bang for my buck. She also threw in a little something extra! Thank you, made my day! read more

Too slow, bad customer service, and I'm a Starbucks partner! I was waiting 20 minutes for one cafe drink. read more

6/12/23 7:09pm Located off Lake Mead & Buffalo. Friendly staff Accurate orders Clean store with plenty of merchandise. Espresso's always good. Your usual Starbies with one exception....They have some Star Wars art. Love it!!! *hardly ever cheat but today I got a birthday cake pop...yumm. Def treat yourself once in a while. read more

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Verona and Kylie were awful! It's not what you say it's how you say it. They both do not need to be in customer service. I will not be going back to this Starbucks as a result. The worst experience!!!!!!!!!!! read more

This place is clearly all new staff. Since the new crew it's been seriously horrible! You will spend 25 minutes minimum in the drive through even when you're the 2nd car in line because these people are sooooo slow and incompetent. You will get to the window and pay and still sit another 10 mins waiting for your one tall drink! And more than half the time it's made wrong and disgusting. Or you get to the window and the girl will just stare at you like she doesn't know what to do, no greeting, no telling me the total just a blank dumb stare. I've given them a fair chance to get with the program here (a month or more before writing a review) and it's not getting any better. read more

Short and sweet-- this is a busy store but a well oiled machine. The young man behind the counter " Frankie " is a master at customer service. Friendly, Efficient, thoughtful - WOW bravo! Keep this guy! Cheers ! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

The most horrible customer service I've experienced. I had bad experiences here before but didn't really want to write reviews, but last night was the last straw. I went in for the free coffee and the girl on the drive thru was very condescending in her voice almost laughing in a way. She told me I had to pay extra for the flavor and the creamer when I had five family members that went to get their coffee at other locations and sent me their orders and they did not get charge for the basic flavor and creamer. It was ridiculous because why in the world would I want a BLACK COFFEE WITH NO FLAVOR OR CREAMER???? it was ridiculous. It definitely turned me off to return to this location and to starbucks in general, I have cut starbucks out of my routine and decided to go to Dutch bros instead. I obviously left because what the heck!! You want to give me a black iced coffee plain, I understand you have to pay for the other expresso beverages and other fancy flavors but I know MANY MANY people that got their 3 pumps of flavor and creamer at no extra charge. Why do we know this information because many people made sure to post it on their social media to let others know. See pictures attached for details. read more

Starbucks - As you can see, there was no extra charge for the flavor or the creamer!! - Coffee & Tea Near Me - Las Vegas, Nevada

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Terrible Customer service!!! The young lady who was wearing glasses and doing inventory this morning was beyond rude! They messed up my drink, so I had to get out of my car and go inside. She was so rude she asked if I paid for the correct drink like duh! It's in my app history! (Rude rude rude) She didn't apologize and just tossed my drink and proceeded to ignore me as I asked for the straws. I called corporate! This was the worse experience ever! She needs serious training! read more

I can't believe there's a Starbucks I've been to that I haven't reviewed. I had a medical test this morning and only water was allowed before the test. After two hours at the radiology center, I was looking forward to some coffee. This Starbucks is on my way home. I was going to order on the app so it would be ready but I was there without getting any lights. I parked, went inside, ordered, and then waited about 3 minutes for my quad espresso over ice. Now my morning truly started and I got back to feeling normal. I was surprised by how quickly I got the drink. This is usually a busy place but they were on their game this morning! read more

Not drinking Starbucks anymore.my coffee always tastes like a dessert. Overpriced junk food.

Rich in the drive thru (from the Fort Apache location that is under renovation) was fantastic. He had a great energy, was professional, and efficient. The cashier (I couldn't read her name tag) was also awesome. Speedy service with the staff that brightened the day. read more

This Starbucks is the rudest people I've ever encountered! The attitude from an incorrectly made drink was incredible. I try to be very polite about if something is incorrect but the eye rolling was so uncalled for. Thankful this isn't my normal Starbucks. The audacity of these people to have an attitude bc they didn't make the drink correctly the first time. Hopefully she continues to have the day she deserves with her crappy attitude read more

I had just walked in the store sat down and a Starbucks worker came up to me and asked me if I don't purchase anything I will have to leave. It was 3 minutes in the store! I purchased a Carmel frappe and tipped her 1$ I should've tipped her 0$ for even talking to me like that. I felt discriminated I really shouldn't have purchased anything at all but I walked out once she did that. Unacceptable read more

I ordered a drink and because it was "complicated" (upside down cold brew) I got attitude from who is taking my order and a fly inside my drink read more

Horrible, I ordered 2 frappes got nothing but ice chunks in both no one was in line so it wasn't busy, it took forever for the staff to take my order then another couple minutes to give me my ice filled Frappe. Why aren't they blended? Maybe it's time for a new Blender Starbucks this is embarrassing, for 2 ice chunk filled frappes that came to just about $14 I'm beyond upset it's hot out so I'm not going back and they don't give a receipt so what good does that do. Can't even make a frappe right read more

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FRANKIE WAS AMAZING! give this guy a raise! he was so kind and friendly and a great start to my morning!

The price at Palace Station is rediculous. I guess it's because it's at a hotel. I believe I paid $20+ for just 2 drinks

WOW, customer service is lacking at this location. I ordered grande ice caramel macchiato thru drive thru. I was given hot coffee, I told the barista that it should be iced. He looked at me, no apology just took it and yelled can I get this iced. He walked away from window got himself some water and put on a large straw hat. Another young man gave me the drink spilling it on the shelf. Apparently I was an annoyance by wanting my coffee the way I ordered. read more

Worst Starbucks in the chain. I have written complaints to Starbucks corporate many times and nothing every gets done. Wrong drinks, very long waits ( 20 minutes at drive thru yesterday, so I left with only 2 cars ahead of me), never see the same employee twice, store lets cars block access to a thru road in the shopping plaza and even instructed me to do it but I refused, incredibly rude and untrained employees inside the store and complete lack of customer service 50% of the time. It is a shame because generally the Starbucks in Las Vegas are excellent. read more

As Starbucks goes, this is about the smallest one I've ever frequented. It also has the absolute worst parking availability. The drive-through is even worse since the line impedes the already limited parking spaces by wrapping around to the front of the store, making maneuvering your car virtually impossible. I can see they have two bathrooms (I think because there is a second door, but I've never looked closely), but I've never seen the second one open in dozens of visits here. But the people here are pleasant and accommodating enough. And they are adhering to mandated safety protocols with masks and gloves. With all Starbucks, the bottom line is the taste and quality of their coffee drinks, and this one is as good as the rest. If I have my choice, I will generally go to a more convenient Starbucks. But in a pinch, this one serves up quality coffee as well as the next. read more

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Just went to this location and it was 8:20 (yes I understand they close at 8:30) however when I get to the drive thru it was closed. I rushed over here for no reason. read more

Not sure why I've been coming in for coffee? Maybe cause it doesn't taste good at home and I have the same beans?!? So I went through two venti blond roast and they are so lite?!? Blonde roast is always darker and the strongest caffeine cooler they have! Not sure if they just put less in and take the rest home?!?!? Anyway it's time for Dutch bros coffee and see how they are. Or it could be me!?!? Since the blonde roast was so weak I had the pike place roast that really tasted good. Usally too strong so maybe they are putting less coffee to make the paperwork look better in the store?!? Pike place was always a cream and sugar coffee cause it is so strong. Why am I such a coffee hound! Haha!!! Oh plus it's over priced. On a good note the staff are nice!! read more

December 21, 2024 at 620am whoever was or is the young lady helping at the Window taking orders is a poor and bad representation of the company and attitude was extremely nasty and unneeded. I understand it is early in the morning, but your job is to greet customers with the upmost respect and not have any attitude whatsoever bad for business. read more

The drinks and food at StarBucks are amazing! I like to get the Impossible Breakfast sandwich as food, and a Strawberry Açaí Refresher. Service is great as well as their ambiance! I recommend getting this order or even going to Starbucks if you've never been! read more

the evening crew is the best. Kiki, Titan, Faith and pretty much everyone on the evening shift are always smiling and personable not just standing there like they hate their jobs. Best crew eva read more

Awful service! Cas and her coworkers were rude and unprofessional. If you want great service don't come to this location

Horrible service from Cass for a very simple order. She was very rude and had a bad attitude. If you don't like your job do something else. How can you mess up a simple blended ice water request? Complete laziness and a lack of caring what the customer wants and is paying for. The worst Starbucks in Vegas. This Starbucks gets the "Best Of" Winner for 2023, but in this case "Best of The Worst" Starbucks to visit. read more

I like to get a drink and hang out at Starbucks so I can work or hang with a friend. It's great because of the free Wi-Fi and the relaxing environment. This Starbucks, though, is loud and small. There are few places to sit overall, and there are only two comfy chairs available. Plus, the floor was dirty and the bathroom has napkins instead of paper towels. The quality of the drinks is as good as elsewhere and the location is great. There are stores, gas stations, and restaurants in the immediate vicinity and it is a quick jaunt to the freeway. read more