This Starbucks has great, friendly customer service! Not only are they good at their job and make fabulous drinks, but they always are friendly and helpful. The store is always clean and the atmosphere is relaxing to sit and enjoy my venti chai! read more

Never thought I'd make a review of a starbucks, but the craziest thing just happened here. The person working the register at the drive thru raised the bloody card machine when i was going to click the dollar tip for me to click the 2$ tip button. Most unprofessional thing ive ever seen. What an absolute disgrace. read more

Visited around 4:15 on Wed the 2nd of July. Meeting a colleague there. Ordered a hot green tea. I am not a regular guest of Starbucks just to share. As I ordered, the lady at counter was finishing up with another guest but turns out, I think it may have been her girlfriend cause the employee asked to taste the customers drink at the counter. Then later this employee after ignoring my order got off and sat with this person. Tool 20 minutes to get my tea, meanwhile, place not busy. Restaurant was dirty, unorganized counters, and it appeared the guy managing drive thru was talking on blue tooth phone while he was also managing the drive thru orders. I think this because while noone was at drivethru, he keep talking to someone. However to his credit, he was the most productive person there. No one takes pride in their jobs here I can tell you. Perhaps like many restaurants, they too struggle with finding quality help. After this visit, it is not a stretch to see that this mega chain may begin to struggle as the quality controls are not in place. The tea itself was fine. No lemon available which I found odd. Nothing special as tea goes. read more

Waited twenty minutes IN the store for my two nitros while the drive thru window completely serviced cars that came in WAY after me. That is not right!! They tried to apologize for the wait and how it is corporate policy to take the orders as they come in! I will never understand how an online order should take precedence over an individual standing in front of you???! That could have been solved by paying attention to my order and making me feel more special by filling my drinks not putting smiley faces on my cup!!!!! I get these drinks every day and know how it can work and NOT take 20 mins! So much for today's good mood. read more

Great staff, easy parking. Quick service! Probably one of, if not the best locations I've ever been to!

Tall skinny vanilla iced latte. Dragonfruit refresher. Vanilla/birthday cake pop. Live Laugh Starbucks

My favorite Starbucks on the face of the earth! They have amazing staff, they're quick, all in all top tier starbs!

Very frustrating experience. We did a mobile order (~$45) and accidently chose this location-meant to choose the Daniel's Parkway and Palomina Location (closer to 75); when I chose recents from the app, this location came up and I did t realize until too late that it was the wrong one. I had no way to cancel the order from the app and when I tried to call their phones were not working. I was unable to get ahold of someone and had to drive an extra 20 minutes out of our way to a destination. Upon arrival they didn't have one item, so gave us something else (not our choice) instead. My venti drink was only filled about 1/2-2/3 full with ice making up the rest. It's as if they thought it was a grande and then didn't fix their mistake. There was a good inch of space from the top of the cup to where the liquid started and ice was piled up in that space-some ice not even being touched by the liquid. When I asked the guy if the phones worked he just looked around confused. read more

Starbucks - Venti drink with more ice than liquid. Disappointing. - Coffee & Tea Near Me - Fort Myers, Florida

Coffee is the normal Starbucks coffee. The store doesn't have a men's room. Like, if you want to use the restroom, you better be a woman, or no luck. I couldn't believe it. read more

As far as Starbucks goes they're basically all the same. I like this one because the staff is friendly and if you go there enough they learn your name and drink. read more

Starbucks - Hope you all have a great day... - Coffee & Tea Near Me - Fort Myers, Florida

I literally could not go to sleep today with out writing a review. 1st of all I love Starbucks yall give me life. But I'm sure as everyone knows not all Starbucks are the same unfortunately. But YOU GUYS THIS STORE RIGHT HERE MAKES MY HEART SING! Your customer service is superior. My drinks always taste like perfection and honestly for as busy as the line always is yall keep that thing moving. I apologize for the annoying customers that literally complain about the sky being blue. I seriously went to the Starbucks by FSW ONLY BECAUSE I was on my way home coming from Cape. It was so TRASH i had to stop by you guys which is the Starbucks I normally go to before I went home. I love you guys. Y'all don't " just work at Starbucks." Yall are always my happy part of the day read more

Great service and they always Amal's the coffee really good! Would recommend a 10 out of 0

Asked for a caramel macchiatto with no foam. Got it with foam. Asked for foam to be taken off and got second one with foam. Was asked to wait in the parking lot for the third try. Been 9 minutes and still no coffee. Also no receipt was offered for a cash purchase. read more

Buy Starbucks all over the country and have here as well. I spend nearly $7.40 each day and asked to get to have my COLD frapacino venti in a larger trenta cup to make room for my extra whip I like. This woman who appears to be a manager says I can't get it in that after I have at dozens of other Starbucks all over! What my be back! read more

Starbucks - Coffee & Tea Near Me - Fort Myers, Florida

Happy birthday to me I walked in to such smiling faces and the sweetest nicest girl behind the counter. She introduced herself to me and wished me a happy birthday, I got my free drink. But my main focus was how sweet this girl was! Made my day! read more

I come here every once in a while and for the most part the costumer service hasn't been great, but there's this new older lady in the drive through and she is so sweet and got the order exactly right. read more

For a while I had the same baristas, but alas they are gone. Generally, my triple venti caramel macchiato with light caramel drizzle tastes exactly the same. Considering the amount of volume this place turns out it is pretty amazing. Hours are wrong, and most photos are of the target location. This is the place across from Moes on Daniels. Hours are 5 to 11 most days. read more

Starbucks - Real hours here - Coffee & Tea Near Me - Fort Myers, Florida

Slow - always slow. I waited 25 mins for my drink that I placed on the mobile app to be ready when I arrived 15 mins later. So literally I waited 40 mins while other walking in left before I got my order . read more

was taken care by a really nice friendly staff:-) day after christmas. that is very cool. served promptly. no opps with my order, very smooth. excellent late. service with lots of smiles. the ladies bathroom was very clean. biggest problem with lots of places. is hand dryers spread dirt all over the place & u breath it. get it on your contact lenses. yes, there's always dirt & dust on the floor. they can provide recycled paper towels. if ur customers & employees get sick. they will not show up. illness= loss of revenue. good store. hoping 4 a healthier future. read more

There's not much to say about Starbucks that hasn't already been said, however, this particular location is my favorite Starbucks in Lee County! The drinks are consistent, and this location is home to the friendliest Starbucks staff I have ever come across. They're super friendly and always willing to accommodate. My favorite! read more

A point up for the good service, and I love the half-booth style of the interior with power outlets all along the seats. However, there are definitely parking issues here, some cleaning that needs to be done, and the air conditioning blasts so hard that a winter jacket is required. read more

Just like every other Starbucks, except this has a drive thru. Therefore, the holding area for the inside patrons is a bit labyrinthian. Why? The front door is the seating area, to which you have to walk around a center display table that's filled with goodies. Get into the snake like maze to order your drink, and you're counting the sheep in front of you waiting to be branded. Outside of the line, the service is quick when there are less people outside in 4 wheeled aluminum cans and more in the air conditioned store. Service is always great, as they are willing to work with special requests. Order a "Shh... secret menu" item, and make sure you ask politely about it. Please and thank you, and they will gladly make the item to order. If it's a first for the barista, you'll get the lip smacking "that sounds delicious" remark as they're writing it on the cup. Definitely a "to go back when in the area" Starbucks. Just wish the parking situation was a little better. read more

This is a solid Starbucks location and HAS A DRIVE THRU! Fast, polite baristas who get your order correct consistently. Not the greatest seating setup if you are looking for a comfy place to post up for a day of work/study, but seating is adequate for shorter coffee breaks. Drive thru usually moves along pretty quickly, but I have noticed the line gets pretty lengthy the closer it gets to 9 in the morning. There are usually only a couple cars in line at 8:15ish when I roll through. read more

They were very nice and helped me out when I was in a spot, so, I'm paying it forward, or maybe they just paid it forward for my last experience here... read more

A solid and busy Starbucks. We stop here when close by to get our drinks and they are friendly and get them right. They have a busy drive-thru, but that does not stop them from handling customers coming in the door. read more

This is a great Starbucks to hit before you get to I-75. Super nice people, quick service, and yummy drinks. I've also gotten their lunch special which comes with chips and a banana. I usually get the pesto/tomato sammy. read more

Don't bother mobile ordering, 10 minutes to arrive, 30 minutes waiting for a Dark Roast (regular coffee). Happened 4 times in one week.

Not impressed. We got there at 9:56 and they had already locked their door. I understand they were getting ready to close but you shouldn't lock the door until it is actually time to close. They were inside and just shook their heads no and said go to the drive thru. Then when we went to the drive thru they were very slow even though no one was in the store and there were about 4 people just goofing off and one girl was even on her phone. Coffee was good though read more

By far my worst experience at Starbucks. I can't comment on the product seeing as I was never served. I arrived at around 9:30, the store is supposed to be open until 10:00. Nobody came on the speaker, but I saw a car at the window when I pulled around, so I thought maybe I just needed to wait. I pulled back around, sat for 5 minutes or so, and thought, "maybe they are only taking orders at the window." I pulled around. The car in front of me was never helped, so I thought I'd call the store and see if they were open, nobody answered. There were employees inside. How hard is it to put up a sign that you are closed, or the very least say, "Sorry, we're closed," from the window? A gentleman was standing outside the store with drinks and said his order was wrong, and they wouldn't open up to fix it. What kind of customer service is that? I called corporate and they asked if I was a loyalty member, when I answered no, the rep immediately didn't seem to care about my complaint. I'll just take my money to support locally owned coffee shops or Dunkin. At least they adhere to the store hours or post a sign. read more

I just had my 1st Starbucks coffee and it is pure acid. How can anyone drink this everyday? I make organic coffee at home and it is delicious... I will never spend money on this battery acid again. To each his/her own. Not for me. read more

We needed some coffee after being on the road for a few hours. Found this location on the map and drove here. Only two things that we wanted- a coffee with coconut milk and a white mocha. Guess what?? They were out of coconut milk and white mocha??? Seriously?! To top it off the Starbucks location inside Target which is on the same block had both of these available! I would think they can borrow some... Anyways, not very happy with that. read more

I love that this location has a drive through. It has some very friendly people working there... Other days it has a bunch of rude kids working there who are more concerned with their socializing than they are taking care of customers. On two occasions, I used the drive thru, and my order was wrong. One time I ordered tea and was given coffee... How do you manage that? It is very inconvenient to have to return to the store, park, and go in to get your order corrected. The only thing worse is drinking your beverage inside when the teen crew is working. It's like a soap opera as they discuss their drama loud enough for everyone to hear, and one girl was cursing while on a loud phone call. Maybe this location needs to reassess who they hire, or train everyone on professional behavior!! read more

Would have given it a 4 star but had a cashier with an attitude. The barrista though was attentive and my iced coffee was great. Store condition was a little messy and didn't notice anyone attempting to straighten things up. I still would return. read more

I have to agree with the reviewer who mentioned the teen crew -- I had forgotten about them, they work after school hours, and the only two truly AWFUL drinks I have gotten have been from them; the second one was on an afternoon this last Wednesday, when I got a terrible plain old grande latte from the drive-thru. I should have known to stay away from them in the afternoon! For the second time, the milk (?) tasted WEIRD in my latte, and I do not get any flavors in it, just a straight grande latte; I had to throw it out as I could not drink it; it tasted kind of like cardboard and food-grade wax had been added as a flavoring, and initially it was scalding hot -- maybe the coating on the cup was melting into the drink. In any case, it was not salvageable, although I tried. About $4 down the drain. read more

The customer service sucks. I overhear the teen crew inappropriate conversations, this is a biz not a lunchroom. The general manager or owner needs to come in and reevaluate his store and crew. read more

Showed up on a Sunday night at 9:50 and girls were sitting on the counter talking and they made a motion at me saying they were closed. This is not the first time either. Disappointed! read more

I placed my order through the app so that it would be ready by the time I got there, since I was on my way into work, and didn't have a lot of time. When I got there, they looked pretty busy. So I'm standing by the counter where you pick up your drinks, and I'm trying to get someone's attention, but no one was acknowledging me. Austin (one of the baristas) had even made eye contact with me at one point, but then just turned away and continued doing what he was doing. It felt like I had been standing there for about 5 minutes before finally, someone acknowledged me. Sure enough, my drink had been ready and just sitting there, all someone had to do was hand it to me. I thought the whole point of ordering online was so that you DIDN'T have to wait. read more

Staff very unfriendly, my Venti(most expensive) coffee was 1\4 foam and no outdoor seating combined to make this Starbucks my least favorite "ever" read more

This Starbucks is a great one, as many of them are! I used the drive-thru today and had a very friendly clerk at the window. So nice to do business with upbeat folks! read more

I go to this Starbucks more than any other in the area. Generally fast service and very friendly staff. A little hard to get to, but easy to get back on the road. read more