Convenient stop (right off 65) for my trips from Nashville to Indy. This Starbucks has been recently renovated and very classy, spacious, and open. Plenty of indoor and outdoor seating! Staff is kind, it can be a bit slower than others. read more

See all

Excellent customer service! Syd was SO SWEET!! The ambiance is nice! Great music! Busy! Loved my experience!!

These people are so stinking lazy. We were in this coffee shop sitting down, eating, drinking coffee and waited for nearly an hour to use the bathroom. The men's bathroom was locked and so was the females. They just don't want have to clean it so they lock the doors. read more

We stopped here for my usual delicious Latte. I always use the mobile app as it works for me and I usually get quick service. I walked in and the place was empty. I got my order and nobody said a word. It was like I wasn't there. Very unusual poor service. I'll probably take this stop off the list. read more

See all

Fast, delicious coffee. I did the walk in to get a cup of Joe. This Starbucks is like most, well run and clean. Got my morning cup and headed out. read more

See all

I was just here with a friend. Asked a simple question to the girl at the desk. Peyton. Her tone was so incredibly rude and condescending, rolled her eyes and answered back as if I'm an idiot. I simply asked "if she is paying for a trenta cup, will she get that amount of coffee?" Her response was "well obviously if she ordered a trenta it's going to be filled" and rolled her eyes, as if i am supposed to know. I felt the aggression and responded with "hey I'm just trying to ask a question" Aggressively said back "i gave you the answer you wanted didn't i?" At this point I'm baffled by the fact this girl was being so completely rude and disrespectful for no reason. Whatever is going on in her day should not be my issue. I felt completely uncomfortable with this whole situation and asked her to not talk to me that way, she said "well you can talk to my manager standing right there" laughin at me. No problem The manager Tyler, seemed as if he cared but then kept being g up that my friend has had issues in that store. Great, this is my first time being here, why should i be talked to that way? How is it ok for any staff member to speak that way. He stated he knows about my friends apparent issue, it feels as if he condoning the treatment shes been receiving and condoning this behavior towards me by association. It felt as if i was getting the fake customer service care from the manager, so i walked away. I did as we were leaving say out loud that Peyton was rude and that was not ok to talk to people that way. I was shaking. How is it ok for any staff member to be so rude and condescending in the beginning? read more

Very inpatient people, then they set coffee on the counter and say nothing. When asked, she stated "I called it out". I was 5 feet away and heard nothing. Typical Starbucks, drive through takes priority over walk in. read more

Stopped in here after a super icy winter storm this mobile pick up was quick and the guy who gave me my order was so friendly. He had an amazing energy. He also old me to be safe. Love it! read more

See all

Amazing that they would never had said a word and kept our money. We ordered through the mobile app. After waiting almost an hour for our order went up and asked. We were told we don't have that roast available at this time. It was available in the app so they had planned to steal from us by not telling us they couldn't make our drinks. They made us our drinks with another roast, but I will never return to this particular location. read more

came in for breakfast before we hit the road. we were instantly greeted by at a few of the workers. the service was fast and the workers were so nice. people would walk in and everyone said good morning to them. i can't see how this place has bad reviews?? great location. shout out to the person w longer hair and the black beanie! thanks for your kindness read more

Super busy drive through. Went inside. There were lots of people inside too but it seemed that the baristas were scrambling and working hard and the line was moving pretty quickly. Placed my order. The server did not ask my name. I waited and waited and watched. Nothing. Finally went back to the lady that took my order, asked where my coffee was. They right then made it, and I finally could be on my way. I got a $6.22 Venti skinny vanilla latte with just 2 squirts of the sugar free syrup--perfectly made and delicious, but the need to go back and ask what happened to it was frustrating for me and for the folks working there. There was some disconnect between the lady taking the orders and the people executing them. read more

Coming back home from an overnight stay with the beau. I needed a caffeine pick me up before heading to work. They were fast and helpful and knowledgeable about their coffee and all the different types. Once I placed my order for a danish and a blonde latte. Once I pulled up to the drive thru window and they saw my puppers. They asked if he could have a doggie latte which is just a cup of whip cream and my puppers was in love. Definitely going to continue come to this location because the service was excellent! read more

Starbucks - Outside - Coffee & Tea Near Me - Elizabethtown, Kentucky

See all

I visited two weeks ago right before all this Covid 19 stuff went crazy with some friends. While we were inside this group of guys came in and one of the guys went behind the counter and made his own drinks. He stuck hid hands in the ice box and everything. Normally I would let stuff like this go but the thing that makes me sick out of all of this is the fact that he DID NOT wash his hands before making drinks!!!!! He not only did this but he was playing behind the counter. The workers who were on duty were taking pictures and playing around while customers were waiting for their orders. I've called Starbucks and asked for the district manager to call me so they can address this situation and haven't heard anything. I would have talked to the manager on duty but honestly everyone working knew and saw what was going on. My hope with this post is that it will get attention and this situation will be addressed because this is not acceptable anywhere when working with food and drinks. read more

See all

Drinks were made quickly, store was clean, baristas were kind and talkative. Nice to see this location is working to eliminate straws, cutting down on the amount of plastic and waste. read more

Starbucks - Coffee & Tea Near Me - Elizabethtown, Kentucky

They ran out of pumpkin spice at 9 am Bathroom, tables and floors were filthy Service was horrible and rude Hot drink was served at room temperature AVOID THIS STARBUCKS!!! read more

I visited the store 0567 on Ft Knox 1/28/23. There were three young adults working when I was in line. The poor guy at the register was helping a customer in front of me who so happened to also be an employee on break or already done with her shift. Well, everything was doing fine until this guy (supervisor I hope) came out of no where and started yelling across the place at the young man at the counter. It was inappropriate and unprofessional. The guy was doing his job. The line had grown, which is normal for Starbucks! I feel awful for this staff to have such a "team" member who is NOT a team player! For a military post, this is unacceptable! You don't know who is in line, what rank, etc. I hope the staff gets a better supervisor and this current supervisor finds a job he is better fit for! read more

Starbucks is always busy, like I've never been by a single Starbucks and have been able to order and go. Having said that, I always expect a little bit of a wait any time I go and I don't ever complain. The staff here was experiencing a longer than usual wait time and knew that ahead of time. Not only was my order made to perfection but they gave us each a $4 gift card to apologetic for the longer than usual wait time. They literally went above and beyond what was expected and I can't rave on this enough. I actually prefer this location than the others because the baristas actually know the drinks and will make them perfect every time. I've never had an issue here. read more

Worst Starbucks ever. Slowest and frankly they don't give a shit. Yes it's just coffee. But don't go there. Only positive thing I can say is their nice. But they should be. They definitely get enough rest at work. read more

We went through the drive thru for a quick bite and drinks while traveling. Everything was as ordered. The food was pretty good and I usually don't get the breakfast food at Starbucks. No complaints. All as expected. read more

Nice staff at this location. Not sure why they have low stars, but during a long trip and needing some caffeine this place did the trick.

Starbucks is always consistent. I really have not come across a Starbucks that had bad service or bad food. Starbucks is good for a pick me up when you are on a road trip. read more

Starbucks - a car parked in front of a starbucks - Coffee & Tea Near Me - Elizabethtown, Kentucky

Jacob told us we could get the BOGO deal on 5/29, then told us never mind the deal starts at 12:00. It was 11:30.

Ordered tall flat white they forgot to put steamed milk in it it was seriously 1/4 of a cup if that about 2 or at most 3oz in a 12oz cup I could not believe the handed me a damn near empty cup and charged my 5.40 I contacted customer service by chat and by phone and was told to go back to store and have them remake it was all they could do I told them it was 25 miles away and closed in 15 minutes they said it's all the could do the didnt give refunds or compensate me another drink to my account I decided to delete my account and never by Starbucks brand ever again due to there great customer service that gave no service at all read more

1 customer. 5 baristas, 2 of whom were engaged in tasks. 1 was getting a pastry for a prior customer--the only other customer actively being served inside. Other 1 was organizing the pastry case--not a pressing matter to say the least. I stood awkwardly waiting to place my order for more than 2 minutes while the numerous baristas actively avoided eye contact. Eventually I announced to all of them "I'm trying to get ... it's unclear who's going to help me." 2 stars is generous. Today (May 31) between 1:00 to 2:00. read more

They always get my drinks right (like every single time) but they are almost always out of their grilled cheese sandwiches, which is simply a tragedy. read more

I love Starbucks. But the first time I came here and used their online ordering and pickup they got my order wrong. It shouldn't be that hard to read the label which was correct but my creme frap has coffee anyways. And we were late because they had to remake it. The lady who made my drink argued with me about how my drink is supposed to have coffee and then finally read the label and didn't even apologize. read more

As far as taste goes it's standard, but this has to be the slowest Starbucks I've ever been to. Probably won't be back.

I'm just driving through and I feel so bad for whoever comes here regularly. There are flies in the pasty cabinet. Actual flies hanging out on the scones and cake pops. And I literally watched my friend make a "non-fat" latte with full fat milk. And say we were lying. Go somewhere else. This store is not worth your patronage. read more

individual with blue hair gave me an excellent drink recommendation and was very helpful. thank you

I enjoy coming in; especially to this one in E-town. The manager does a fantastic job and shows a strong personal interest in providing the best service. My one comment, and I'm finding this a systemic Starbucks thing. If I get a single or double espresso, it doesn't need to be in a double-cupped tall cup with a lid. Even when the small cups are sitting right there and I ask for it to be put in the "taster" cup (more than enough space for a double espresso, they give me a tall cup with a lid. It's such a waste. read more

Nothing like a good Carmel macchiato (iced or hot) or a cafe misto to get you going, and they make the best in town. While they still haven't figured out how to handle being busy, even after being open this long, a lot of it is due to the poor workflow that Starbucks sets up for their workspace. Friendly employees and it is always clean. read more

Starbucks - Coffee & Tea Near Me - Elizabethtown, Kentucky

Fast service. Not unpleasant staff. Decently made drinks (not great, not bad). Big parking lot. read more

Starbucks - Matcha Latte - Coffee & Tea Near Me - Elizabethtown, Kentucky

Absolutely terrible service! We below any Starbucks standards. I kindly told the attendant that I have been waiting for a long time for a simple drink. He said I am not an octopus. SO DISRESPECTFUL!!! I encourage you to run away from this place! I personally will never buy here again. In fact I might stop buying at Starbucks altogether if these are the customer service standards now. Unacceptable!! read more

Terrible service, unkempt bathrooms, dirty tables. Skip this one all together and save yourself time.

This HAS to be my favorite local Starbucks in the Elizabethtown area. Their baristas are absolutely incredible. Being a crazy coffee lady myself, I can truly judge people on their skills (if only I could learn to do it myself ). Never once have I went in and they were anything less than friendly and upbeat towards my arrival. I've even come quite fond of a few employees there, and whenever I know they're behind the bar I'm going to get an even better cup. Let's talk about speed! Today was magnificent, even if I was the only one in line. Now i totally get that when there's a rush it is really hard to keep up and make everyone happy. It's clear they work as fast as they can, and lets face it they're only human, NOT robots. I'm thoroughly impressed with this staff and store. I will always continue to come and this will always be my go-to Starbucks coffee up baby read more

Starbucks - Starbucks medium caramel frappe - Coffee & Tea Near Me - Elizabethtown, Kentucky

This location is the worst I've tried to buy from. I frequently travel with my family, often with a trailer or tall vehicle that cannot fit in a drive through. We use mobile ordering to facilitate. Multiple times I've shown up at this location to find a locked door and a sign saying drive up only. I tried to be patient to give them time to hire staff, but this can no longer be a legitimate excuse. If you use mobile ordering to show up and find you can't pick it up, you've already paid and are forced to wait in a drive up to get what you ordered. And that assumes your vehicle can even fit. I saw a customer walking through the drive up - because of this exact problem. This location should just close; they're unable to serve, just close. read more

I want to say this location was very clean and everyone was working hard but both of our drinks were wrong. Ordered the salted cold foam cold brew with light soy. The gentleman started to put a bunch of soy milk in a cup, the baristas switched positions, the girl who finished my drink realized he had done that wrong and dumped that out. She made the salted cold foam with the salt packet (which I'm happy about) but the drink had no sweetener what so ever, I think they use the vanilla sweet cream along with the salt packet and I think they used the wrong one. The drink just tastes wrong. They were out of the Irish cream sweetener so we ordered the cascara cold foam, and they forgot the sweetener in that as well. Bleh. Probably going to exchange the drink at another location. :( read more

This was one of the best drinks I've had made correctly by a Starbucks! Employees were exceptionally kind. Would recommend!

On a road trip stopped for some coffee. 20 minutes later.... If you can't properly staff your restaurant then don't open. I've never waited this long for a coffee at Starbucks in my life. Booooo read more

Strangely enough, a coffeehouse cannot seem to give me coffee. Hence the 1 star review. The main grinder is down, but no-one is capable of doing pour-over or any other coffee-type drink. What a waste of time. read more