I never really like the tea in Starbucks but considering the convenient location within Sainsburys we popped in.
I have a keen eye for good customer service and being a critic I know what I expect. The young woman behind the till, must have been no older than 19 was very rude. The type that seemed more interested in their own nails than serving customers (Though I don't recall her actually looking particularly neat)
My fiancé at the time was on crutches. He paid for our drinks and a gent brought them over for us, with the common sense that my partner wouldn't be able to carry them himself (While I had the shopping)
However when we sat down, the distracted woman walked past and my partner asked if we could have some milk for the tea. She said It's there and pointed. Rude, though she most likely assumed I'm perfectly able to get up and get it. The point actually being, she was wandering about not actually getting any work done, AND we then overheard her saying to the gent He's too lazy to get the milk himself and glancing over to us.
Appalling service from this particular employee. read more