You know how sometimes your Friends want to go somewhere... or do something... and you just agree to it and go anyway? Well that pretty much sums up my visit here. I came here with some friends that were back in town for the weekend. They're wasn't anything bad about my visit here... it was clean, the staff was friendly, you know. Nothing was "bad". It was fine. The drinks that we ordered came up quick and tasted fine. No problems there. But god almighty I cannot stand the smell in this place. I do not understand how every Starbucks on the face of this planet has such an overwhelming odor of burnt coffee. It's kinda like when you go to the carnival or the state fair- by the time you leave you've smelled so many funnel cakes and deep fried twinkies it almost makes you want to throw up. Now that being said, if my friends want to come back here, I probably would. I just have to prepare myself for the "odor" that comes with visiting a Starbucks. read more

Definitely the most flies I've ever seen in a Starbucks. First item I ordered was a bacon Gouda sandwich. I sat and waited 20 min just for them to tell me they messed up and didn't put that down even after I repeated my whole order bc it seemed like she didn't quite catch my drink. Then asked if I wanted to order something else. Who's at fault here? Should they have compensated for my time and their misunderstanding? Perhaps. I usually never goto Starbucks their customer service is not very attentive or welcoming. Maybe hire people that have smiles on their faces and customer service skills. read more

Cake pop was AMAZING the best I've had ever!!, DON'T LET THE BAD REVIEWS FOOL YOU drive thru lady was very smiley and nice, they were also very fat and the strawberry fraps turned out amazing they even made it the way I asked for once read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Bourbonnais, Illinois

Not sure why they have 2.0 stars. Saw that and almost didn't go. But place was clean and it was the fastest service I have ever had at a Starbucks. Long line in the drive thru but still fast service. read more

It is such a wonderful place, the drive thru people are so kind! THEY ALSO HAVE THE GOOD ICE!!!! Such a wonderful area, don't let those nasty reviews dissuade you from going . 10/10 recommend!!! read more

This location needs major help. They are always super backed up every time I'm waiting a half hour for mobile orders. I've actually had to cancel an order after waiting over 20 minutes because what should have been plenty time to stop and grab a cup of coffee was going to make me late. I barely received a sorry and not even an offer to get my order done quickly. It could have been done by the time the cancellation and return was made. It is also VERY dirty in there at all times. read more

Disappointing! My daughters went inside, because the drive up was ridiculously long. The crew seems to concentrate on the drive up window, and disregarded the walk in people, 3 to be exact. The order was placed, one for her, and one for myself. They got the order and one was wrong, my daughter tried to tell the barista, but she immediately turned around and took off. My order was one of those green tea frappe and this is what they gave her (see photo) the green tea drink poured into a cup of ice! Mostly ice! It tasted watered down like watered down milk! A few sips and the drink was empty! What an overrated and over priced rip-off! read more

Starbucks - ICE and some green tea, but mostly ice! - Coffee & Tea Near Me - Bourbonnais, Illinois

They need better help at this location. The girls were not able to handle a rush whatsoever. We waited in quite a long line to order and another long line to wait for drinks. The drinks were watered down with too much ice, so we were instructed to get back into the register line to tell the cashier to send a ticket to remake the drink. That is ridiculous! After three lines...I wanted a refund and no drink. This is the last time I come to this location. Hire more people. read more

Service SUCKS!!!! Every time I go there the cashier is ALWAYS rude!!! It's doesn't matter the time of the day they are always rude and busy!!!! Ok I know you're busy but still politeness is key! read more

I love Starbucks, don't get me wrong, but I got a double shot on ice, and 1/3 of it is foam. This has never happened to me before. I would've gone back in and said something, but I was running late for work. It's sad because I really do like this Starbucks, and I normally don't have problems with this location. read more

Very cozy and studious environment. I saw people in here for interviews, study groups, and individual study sessions. I personally went here to get some work done for business, and although there were so many people there, it still felt like a library setting and I could still concentrate on getting my work done despite the amount of people that were there. I loved coming here for my first time. I also tried the iced caramel flan, in my opinion, not the best, I will stick with the iced caramel machiatto next time. read more

Starbucks - Venti - Iced caramel flan - Coffee & Tea Near Me - Bourbonnais, Illinois

Stopped in recently after work hoping to grab a quick cup of coffee for the drive home, and another drink to bring home. First they were out of Apple juice, and then after ordering with only 2 cars in front of me in the drive thru it took 10 minutes to get my drinks (black coffee and carmel macchiato). I thought maybe they were busy inside so I drove by the front window, and it appeared there was only one guest inside with 5 people working. On top of that I did not even receive an apology for the time that I waited in the drive thru line. This is a new location so maybe they are still working on speeding up orders, but next time I want something quick I am going to pass on stopping at this Starbucks. Try the one in Main Street, or save a buck and go to Dunkin' read more

They are out of the holiday flavors!!! It's the 2nd week of the promotion. Very poor planning

The worst Starbucks ever!!!! Made my vanilla latte 2 times it was horrible!!! I will never ever patronize this Starbucks ever again!!!! I will be getting a refund!!! Also tell me why their phone number is a Verizon phone line that's not in business..... horrible!!!!! read more

Worst Starbucks ever! I hope you have a lot of time to wait because that what you will be doing at this location. Currently waiting in the drive thru for 20min now. Line passed the front of the store. The workers here have no sense of urgency. It's the "whatever" attitude. If waiting in line for along time is your thing, come to this location! read more

The worst customer service, the girl Micah was her name didn't say hello and when I asked for my receipt she made no effort so I got no receipt. The drinks I got are not well made read more

Fast service! I ordered one of their new, limited-time Mocha Mint Madness frappucino on the Starbucks app. I ordered it to the customizations that I wanted, like no whip, and almond milk instead of 2%. I love that Starbucks will make your drink to your preferences. A lot of other places don't have nearly as many choices. I paid for my order on the app and a few min later, walked in and waited a couple min at the pick-up counter. One of the baristas called my name and said it was a mobile order. My frapp was made perfectly! Will def visit again and def use the app. It really simplified and streamlined the process for me since I have certain customizations that I want. read more

Starbucks - Mocha Mint Madness frappucino made with almond milk and no whip. After I took a couple sips! - Coffee & Tea Near Me - Bourbonnais, Illinois

Nice people working, but similar to other reviews, they are pretty slow. Ordered a tall ice green tea, took about 8 minutes even though the place was empty and the the drive through had about 2 cars. I had enough time to even catch some pokemon on the new Pokemon Go app while waiting. Also the internet here is pretty slow in comparison to the Bourbonnais Starbucks. read more

I and my husband went through drive thru. He ordered large vanilla bean cream frappechino and it came out so much quicker than my green tea frappechino. Turns out , whoever made it filled good 2/3 of the cup with whipped cream and put a tiny bit of actual drink on the bottom ( he was saying the drink was really light weight when he got it for being large size ) we are going to turn around and complain but the line was so long so we just left. We will never go there again. read more

Love the service here!! They are always very cheerful, quick, and efficient. Of Course, there are always things that can go wrong sometimes only because we are all human, but what matters is they always make up for it with their smiles! The baristas are fantastic! read more

It's Starbucks. Their coffee is the same everywhere. This particular one has mostly bar tables, up high and uncomfortable. I was there about 1:00 and it was about half full. No line so I was served quickly. But the wi-fi really sucked. I kept getting dropped. Pages wouldn't load. read more

Agree with earlier comment; tall bar tables not too easy to work on. He service was extremely slow. When I inquired about my simple iced tea (after 10 minutes of waiting) I was told "it's coming. I have lots of cafe and drive thru drinks to take care of". Not my problem and far below Starbucks usual "over the top customer-friendly service". My daughter ordered her special birthday drink and asked for it iced . It was given to her hot. When she pointed it out, instead, again, of the Starbucks standard, they casually dumped it into a cup of ice and handed it to her. She asked for a triple shot--certainly didn't receive that. The people seemed nice enough, just far below the usual Starbucks standard. Disappointing. read more

I love the shop but I Don't like the location , The entrance and exit is horrible lol read more

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There's always very quick service at this location I love the strawberry cream frappe it's pretty much all I get from them but it's always prepared to for perfection every time I get it done. read more

Crazy long wait time in drive thru! Not exactly sure with only 2 cars ahead of me. And when all was said and done, my mocha frappicino tasted as if it hadn't been properly blended. I will probably give them another chance. If it improves, I will change my rating. read more

This is the slowest Starbucks I have ever been to. Rude staff. Waiting in line for ten minutes for a passion tea and then 5 more at the window until I decided to leave. Unbelievable. read more

I usually go to this location when I'm doing my shopping around the area and have never had a problem. Food and drinks have always been correct but never had a great experience with the staff. Today I ordered a Venti Iced Tea and was told they didn't have any venti cups left and they offered me a trenta instead. I assumed they would still sell it to me at a venti price instead of the trenta price but the staff would not accommodate. Others Starbucks have always been accomodating to me. read more

The staff is very friendly, but with two Starbucks directly across the street, it makes no sense to have this location there.