Unfortunately, I did not have a good experience with Star Solutions. Star Solutions repaired the door sensors and provided two remotes. After paying $240, I did not have a working door. I spoke with the technician who told me he would come by the next day to take another look.
A business day passed, and no word from Star Solutions. I reached out, and the owner told me that without an additional $400 repair that I had declined, the door will not function properly. I asked the owner to send the technician back to see if there was something else wrong with the sensors, tension, or something else that might need tweaking. He refused and offered a $70 refund since I was not happy with the work they performed. Of course, I wanted a working door, not a refund.
I hired another repair service. The second repairman identified the sensor was not installed correctly (it was sensing or hitting the bottom of the garage door seal). Yes, the same sensor and bracket installed only days before by Star Solutions.
The new repairman installed a new bracket. He also reviewed the mechanics and performed general maintenance on the door. He did not identify any additional repairs. And the door works!
I trust the diagnosis and treatment by the second provider who had to complete the job started by Star Solutions. Unfortunately, even with the $70 refund, the door repair cost more than it should have since I had to enlist the services of another repair service. All of this could have been avoided if Star Solutions had stood behind their work and did not try to gouge me for unnecessary repairs. read more