Front desk people are not very polite. I totally get being swamped at your job constantly , been…read morethere m, done it. It's still no excuse for bad "customer service". Everything I've been reading from other posts are the same as I have experienced. Staring at comp. screen, not acknowledging you, etc. This is a minor thing compared to what I have an issue with. I had 2 appts scheduled for Mon (12/8/25) with prob estimated an hour between the two. I got there a half hour before my appt bc they needed "prep time" for me before the MRI. My second appointment was supposed to be with Dr. Glattes to discuss the MRI. Come to find out they kicked me off the schedule for the MRI because they didn't get pre-certification from BCBS. So they asked me if I could wait until 8 o'clock for the person to come into work to do the pre-CERT. I said yes, as long as we could get it done before my appointment with Dr. Glattes because that's the whole reason I'm here. They said there should be plenty of time. The person they were speaking of, gets there supposedly at 8 AM, and at 8:30 I went up to check on status and they checked computer bc they sent a message to the back and that person had not received anything back from BCBS and "they are gonna keep trying, but it was a Monday, and they don't cooperate as well on Monday," he said. It all ended with me leaving because they couldn't get the pre-certification and get the MRI done that day so that I could talk with Dr. Glattes. Not only did I take off work and have these appts appointment two months in advance, but I also missed out on regular pay plus overtime (I don't have PTO and I drove from North Dickson) Then they call me back today (2 days later, Wed 12/10) and first thing she asks is for me to verify with my birthday and I ask what this is regarding and she says "pre-certification for the MRI" OMG they still haven't done the pre-CERT!!?? Why didn't this take place weeks before I even got to my appointment? My deductible is paid up for the year and I'm not gonna be able to get back in before the first. I don't know if I will come back even though Dr. Glattes is fabulous. (Prior surgery) I can find a better operating office, that doesn't waste my time. Maybe they are too big and don't have enough staff not sure, and not my department! 2 stars because Dr Glattes is great.

Super bad first impression, thanks to bad front desk. I approached TWICE, with no response from the…read more3 receptionists working other than "someone will be right with you". (Both times) while all three started at their screens. Hmmmm. When I said this is the SECOND time I've been here this morning, (I had to go to tge lobby to find a bathroom, since nobody would speak to me) a blond woman finally offered to check me in. As I turned away there was lots of eye rolling and chatting between the 2 women. Hmmmm. What is their JOB? 2nd time there was not one other person there. No eye contact, just that horrible staring at screen dismissal. Hmmmm. I've been told the docs are great here. So I'll add to this review after I see one. But it was a TERRIBLE first impression. Once the nurse called me back (about 40 minutes after arriving), things were better. They did X-rays promptly, and the PA. who saw me was very nice. She gave good advice about a steroid shot, and agreed that oral steroids might be better, since I'm a musician with a long show today. No advice on PT., only solution was surgery, which was something we agreed won't work for me. If management would fix the front desk problem I could give this place a better review.

Hands down the BEST doctors office I have ever been to. I told Ashley they need to put on seminars…read morefor medical professionals everywhere. I was only half joking. I have never been to a practice with such caring people in every department. Kind, timely responses, on time appointments and compassionate care. Every * single * time! I've never experienced an office run as well as this one. So kudos to all of you. Thanks for taking such good care of me.

Had my surgery and physical therapy all through them. They were awesome and helped make the process…read morego as smooth as it could!

First visit here, looks like another class act facility in the Vanderbilt Family. Just checking in…read moreand the lady at the counter is so kind and lovely.

I'm REALLY torn on what I should leave for my review...so here are the facts:…read more-called on Monday to make an appointment and expected to have to wait a few weeks at least, they were able to get me in the next day. -My appointment was at 2:30, but I was told to arrive 15 min before to do paper work, so I checked in at 2:15 on the dot. -I sat in the waiting room for nearly an hour waiting for a nurse to take be back, when I went to just reschedule my appointment for another day (3:10), a nurse came up to bring me back to an exam room. -It took the nurse quite a while to input all my information, however while we was doing so, another doctor (not the one I was scheduled to see) came in to see if we should do x-rays, which he agreed that we should. -I change into a gown and go to the x-ray room, the techs were very friendly. -I got back into the exam room and within 5 min, the other doctor (not the one my appointment was with) came in, did an exam and spoke with me about what he thought the issue was. -I waiting about 20 min for the doctor my appointment was with to come into the exam room to discuss everything with me. By this point, it's 4:10...over an hour and a half after my appointment time. -Dr. Liddle was wonderful, he was friendly, made me feel very comfortable and explained everything to me in a way I could understand as well as throughly discuss my treatment plan with me. My follow up appointment is going to be at his Mt Juliet office, first thing in the morning, so hopefully they won't be running behind and I'll be able to get on with my day!

Dr. Garg was straightforward and honest. He also was able fit me in for a consultation and MRI on…read moremy right knee in one day. I eventually discovered that my ACL was torn and MCL was partially torn. We talked through surgery and physical therapy options and I had clear next steps and an appointment with a surgeon within two days of contacting Dr. Garg's office. I recommend Dr. Garg to anyone looking for someone solid.

After three months of experiencing pain in my wrist and visiting another orthopedic doctor, I…read morefinally went to Dr. Garg and was pleasantly surprised by the doctor's professionalism and courtesy. A treatment plan was very clearly explained to me and was very accommodating. For the course of my PT, the doctor has been in constant communication with my PT specialist outside of this clinic. Although it was not easy to schedule an appointment with Dr. Garg, but I can definitely recommend him as the best sport medicine physician.

On time, very professional and a nice facility. I'm so happy I got help, wish I went earlier.read more

Scheduling is a nightmare. Takes over a week to return a scheduling call (if they call back at…read moreall). I just arrived for a 6:30 am MRI that apparently they screwed up and had to reschedule.

Dr. Elrod is the best in Nashville! He did my shoulder surgery 14 years ago and it is still holding…read moreup! He cares about your goals and will get you back to where you want to be. I recommend him to everyone!

I had micro fracture surgery on my knee earlier this year and since then I have had nothing but…read moreproblems. Common practice for micro fracture surgery is the patient not to have weight bearing for 4-6 weeks after surgery. Elrod had me walking right after surgery. I walked out of the hospital! Three months after surgery he tells me I can start running again. Common time table for returning to impact activities is around the 7-8 month mark, sometimes longer. I complained about the lack of progress during care. Not once did I see Elrod after the surgery. Only a nurse practitioner. His recommendation was more Euflexxa injections, which are a complete waste of money. Elrod charges $125 per shot. What they don't tell you is your insurance covers the actual shot 100%and the $125 "copay" you are paying is for the office visit, not the shot. Other doctors do not charge for the visit. Call your insurance to find out. The therapy department is overbooked. I even tried going during their "down times". Usually 4 patients to one physical therapist. Even then the actually therapist isn't helping you most of the time. The assistants do most of the work. Don't waste your time "moving upstairs" to their branch of physical therapy/personal training (MPower). It's a giant money trap and the therapy you receive is worse. I was a very active 30 year old male before surgery, now I'm being told by other doctors I'll be doing good if I can lightly jog on a treadmill ever again. Dr. Elrod and his practice have completely ruined my physical lifestyle for well over a year now, and quite possibly for the rest of my life. I just pray my knee completely heals. If you care about your wellbeing then do not go to Dr. Elrod, because he certainly doesn't care.

It was so nice to have the surgeon and PA Amy Jean work closely together to develop the best…read moretreatment plan to get me back to where I am today! Dr. Martin takes the time to listen to her patients, is personable, and has a passion for helping you get back to what you love. That is rare in a surgeon! I am finally starting to get back to what I love and could not have done it without Dr. Martin, her staff, and the physical therapy team. I wouldn't go anywhere else for orthopedic sports medicine care!

This medical facility is just like any other nothing special…read more The first doctor I saw was just mean so requested to see another one and Dr Miller was much better. over all the office experience was ok like I say just another doctor office some people have excellent costumer service and some are just not good but I went there because I need it not because I wanted. The location is great, is big and clean. Tennessee Orthopaedic Alliance (TOA) has several locations in Nashville, TN, offering a range of orthopedic services. Nashville locations. TOA - One C1TY: Located at 8 City Blvd, Nashville, TN 37209, on the 1st, 2nd and 3rd floors. This location offers general orthopedic care and has an Orthopedic Urgent Care center with extended hours, including weekends. You can reach them at +1 615-329-6600. TOA - St. Thomas West: Located at 4230 Harding Pike # 1000, Nashville, TN 37205. Their phone number is +1 615-383-2693. TOA - Skyline: Located at 3443 Dickerson Pike Ste 480, Nashville, TN 37207. You can contact them at +1 615-263-6500. TOA - Hendersonville: Located at 501 Saundersville Rd, Hendersonville, TN 37075. They can be reached at +1 615-265-5000 TOA's physicians provide specialized expertise in various areas, including: Sports medicine Joint replacement Spine Hand, wrist, and elbow Foot and ankle Shoulder Physical medicine and rehabilitation Interventional pain management Orthopedic Urgent Care for non-emergent bone and joint injuries TOA also offers ancillary facilities for MRI, hand therapy, and physical therapy needs.

Dr. Petty is a great surgeon. Also their physical therapy facility in Mt Juliet is excellent…read moreKrista is a wonderful therapist.

I saw Allie, Dr. Glattes' Nurse Practitioner, and she was very calming and explained my diagnosis…read moreand treatment plan well. She was engaging and seemed to really care about my issue. I would highly recommend her and the team to anyone with back related things going on!

From the owner: Rudolph Christopher Glattes, MD, specializes in orthopedic spine surgery. Dr. Glattes sees patients…read moreat Elite Sports Medicine + Orthopedics's Midtown, Green Hills, and Centennial locations in Nashville and Cool Springs office in Franklin, Tennessee. Dr. Glattes is a team physician for both Belmont and Lipscomb Universities. He enjoys helping the professional, collegiate, and high school level athletes reach their competitive goals. He has a special interest in daily lifestyle improvements for all of his patients. He strongly encourages his patients to move into specialized personal training for continued health and personal fulfillment after completing their physical therapy regimens.

Dr Johnson is absolutely the best. Have been seeing him for over 10 years. Feel so lucky to have…read morefound a Doctor of his quality.

Dr Johnson is kind, supportive and he listens. He understands and does everything he can to help…read morewith the pain. Everyone at his office is amazing as well. Jen Roman is wonderful and has helped me with insurance issues, etc. Also, Emily and Sydney--so kind! The rest of the staff is great as well-beautiful office and immaculate!