Dishonest Billing…read more Unfortunately, there isn't a rating below one star. Know what you're getting into. I began my PT experience in December 2023. Initially, I was told that working toward my insurance deductible, each session would be $100 out of pocket. It seemed high, but Benchmark was recommended by my doctor. I did 2 sessions a week for a few weeks each time paying out of pocket $100. After 8 weeks, I was actually worse than when I started for multiple reasons, so I stopped. Shortly thereafter, I received a bill for $1,200+ for the balance due on the sessions that I completed. No one ever told me that the $100 I was paying for each session was only part of a $281+ total amount due. At no point did anyone tell me about the total amount for each session. I contested the bill and got an itemized accounting for each session that was shocking. As an example, they bill $69 (per session) for 15 minutes on a recumbent bicycle for your warmup. Some of my sessions were billed to insurance at $361 each. I would never have agreed to start the PT sessions had I known that important detail. I now understand from their Customer Service that this issue has happened previously and is being addressed with training for Accounting Staff. Nonetheless, my $1,200 is still due because I signed the insurance agreement. Subject to being turned over for collections if I do not pay. Albeit never having been told the true amount for each session. After sharing my story with my doctor, his practice has since stopped recommending Benchmark PT. They were not honest with me, and I strongly recommend that before engaging with them, have a detailed session financial quote in writing. In my experience, Patient care is second to financial gain for Benchmark Physical Therapy.

The best part about shattering my collarbone was choosing benchmark for my physical therapy!…read more Casey was so kind on the phone and even ran my insurance without me asking to make sure it was covered. Even under a mask Casey always had a welcoming smile (impressive). Dr. Garells made me feel comfortable and very informed, as I do ask a lot of questions. I was not thrilled to have 9 weeks of physical therapy ahead but Dr. Garrles assured me I would be grateful I did. Along with Dr. Garrels was a very impressive student assisting. Roni was not only very well educated but also funny and thoughtful. We didn't just talk about my injury which was very refreshing. I began looking forward to physical therapy each week and even elected to finish virtually. I do not live in Tennessee and had to come back to NY. I was worried I would have to start all over but instead I got to graduate on FaceTime! Although I hope to never have an injury like this again, if I did I would be right back at Benchmark. Thank you so much to each individual that made my recovery seamless!

Update, because at this point it's a $386 dollar purchase. Results Therapy of franklin TN reached…read moreout to me to discuss my experience. The women i spoke with made me feel heard for the first time since everything unfolded and sounds like she is going to put in the effort to improve their front desk team. I chose to do some research of my own because i wasn't truly satisfied with the outcome again. Thanks for trying but I learned at the end of the day this company is in over its head at this time. Sounds like they got bought out by Upstream/ Ascension Saint Thomas and are struggling with changes and are disorganized. Its scary how the bigger someone/something becomes, the more its able to take advantage of the little people. With more than 1,200 physical therapy clinic locations over 28 states and 5 million patients, Upstream/Ascension Saint Thomas became too big for its britches and they need to catch up. (two visits with grand total of $386 times 5 million is 1,930,000,000.00 Upstream/ Ascension Saint Thomas do better, be more caring and stop thinking about the money. In 2024 your company is worth 924 million right? Thanks. Enjoy your riches.

Incompetent office staff who are very off putting in demeanor…read more Therapist who ask invasive private questions about your private life across the gym while other clients overhear your conversations. Therapist who want to argue about payment when all things are in place with there legal team. Therapist stretched thin as they take care of 2 patients at one time so your therapist time is very short. Go to "Star PT" you will be glad you did! Results is horrible.

I fell and broke my collarbone last week. I had an appointment with Dr Arthur on Monday and he did…read moresurgery on Tuesday. The care I received from the doctor part and the surgery center was amazing. I've never seen such a group of competent, compassionate and capable medical group. Even the lady at the volunteer desk offered to help me when I expressed a need to go to the restroom since my arm was in a sling. She reflected the culture of the entire staff. I have never felt more cared for than at this medical facility. The facility is only a few years old and very clean. If you are in need of any type of care done at this facility, I highly recommend them.

He took care of me. He was nice and thorough. Couldn't ask for better care. His support staff were…read moregreat as well

Not only did he design a beautiful office located in Hermitage, but he was personable,…read moreprofessional, and respectful of my shoulder. He allowed me to try rehab first but recommended the MRI. During rehab, it was apparent that I had labrum issues within my shoulder. The MRI showed damage to it as well as rotator cuff tears. Surgery was needed and I'm glad I did. About 1/4 of my rotator cuff was raised off the bone. Dr Dube did an excellent job of using anchors to help tie it back down. The labrum was found intact but with shredded pieces about. He merely cleaned that up. My 6 week rehab turned into 6 months due to the rotator cuff. Rehab is not comfortable but a necessary evil. Insurance limited me on my visits, but after 8 months I began weight training on my own and that cleared up any remaining rehab issues. Almost 1 year out now and I have no limitations. Thanks, Dr Dube!

Rachael who's at the front desk is nothing but perfect-she's sweet and caring and always has a…read moresmile on her face. Brooks the therapist is just as amazing, he truly cares about you and your progress. Dr. Sugalski takes his time to explain things and is a great listener. Amazing team!!

Professional and warm. Great bedside manner. Excellent attention to detail and explanation of…read moreproposed treatment. I had a herniated disc L4 and L5 with sciatica and Dr. Hopp outlined a very specific plan that helped me regain full use of my back. I would see Dr. Hopp again if necessary and would definitely recommend him to any friend or family member.

From the surgery to repair my meniscus to the f/u PT, the care was excellent. Dr Moore and staff…read moreand downstairs PT with Andrew and staff were very profession and friendly. Highly recommend!

What a great group of people! They all work hard and are concerned about everyone they help. They…read morework around my schedule and very helpful. I highly recommended Elite for all injuries. So glad I found them!

Very nice & actually tried to correct why my back was aching instead of giving some type of short…read moreterm solution. He corrected my back issues the first time I saw him. Overall everyone in the office was nice from beginning to the end.

I came to the Dr. Gil Center after my final deployment in Iraq. My back was in pretty bad shape…read more Dr. Wendy and her team came up with a care plan that had changed my life! The doctors and care team are all very knowledgeable, professional and very caring to what my individual needs are. I couldn't be more thankful for the life they've given me again. Thanks Wendy!

Insurance is confusing and there was a small snafu but I'm so thankful for their team to sort it…read moreout for me on my behalf. Most places will not do that for you! Going the extra mile makes all the difference, especially when you're not feeling good. Thank you, Julia! I love that it's a big open room with many therapy options all around you, and it's hoppin! Every time I go, all the therapists and their assistants (in school) are wonderful and busy! I love Josh, so thankful to him and his staff for the amazing care I have received. I highly recommend them all! My best friend told me about this place and has received care from multiple therapists and their specialties which has really helped her in her healing journey too! I'm also just really thankful that everyone is so friendly, and become like family. I appreciated Jared always asking what's for dinner, and talking with Josh about our doggo's that look so so similar! No one explains things with wordy info that you don't understand, or makes you feel "less than, or uneducated" - just a good team of compassionate lovely people, HELPING PEOPLE. --------- HIGHLY RECOMMEND!

This is the 4th physical therapy office I've been to in Franklin since we moved here in 2004. Josh…read moreand his staff are hands down - the best!!! The results I've seen in just 4 visits are remarkable. The staff is great, the laser therapy is amazing and the exercises are helping w my entire lower body. I couldn't be happier!! Thank you!!