The best part about shattering my collarbone was choosing benchmark for my physical therapy!…read more Casey was so kind on the phone and even ran my insurance without me asking to make sure it was covered. Even under a mask Casey always had a welcoming smile (impressive). Dr. Garells made me feel comfortable and very informed, as I do ask a lot of questions. I was not thrilled to have 9 weeks of physical therapy ahead but Dr. Garrles assured me I would be grateful I did. Along with Dr. Garrels was a very impressive student assisting. Roni was not only very well educated but also funny and thoughtful. We didn't just talk about my injury which was very refreshing. I began looking forward to physical therapy each week and even elected to finish virtually. I do not live in Tennessee and had to come back to NY. I was worried I would have to start all over but instead I got to graduate on FaceTime! Although I hope to never have an injury like this again, if I did I would be right back at Benchmark. Thank you so much to each individual that made my recovery seamless!

Dishonest Billing…read more Unfortunately, there isn't a rating below one star. Know what you're getting into. I began my PT experience in December 2023. Initially, I was told that working toward my insurance deductible, each session would be $100 out of pocket. It seemed high, but Benchmark was recommended by my doctor. I did 2 sessions a week for a few weeks each time paying out of pocket $100. After 8 weeks, I was actually worse than when I started for multiple reasons, so I stopped. Shortly thereafter, I received a bill for $1,200+ for the balance due on the sessions that I completed. No one ever told me that the $100 I was paying for each session was only part of a $281+ total amount due. At no point did anyone tell me about the total amount for each session. I contested the bill and got an itemized accounting for each session that was shocking. As an example, they bill $69 (per session) for 15 minutes on a recumbent bicycle for your warmup. Some of my sessions were billed to insurance at $361 each. I would never have agreed to start the PT sessions had I known that important detail. I now understand from their Customer Service that this issue has happened previously and is being addressed with training for Accounting Staff. Nonetheless, my $1,200 is still due because I signed the insurance agreement. Subject to being turned over for collections if I do not pay. Albeit never having been told the true amount for each session. After sharing my story with my doctor, his practice has since stopped recommending Benchmark PT. They were not honest with me, and I strongly recommend that before engaging with them, have a detailed session financial quote in writing. In my experience, Patient care is second to financial gain for Benchmark Physical Therapy.

Great therapist and front desk staff. I would recommend to…read moreanyone! Helped with my tennis elbow pain from years of multiple sports and lifting.

PacificPro PT and Dr. Mason have helped me regain my mobility and leg strength. Somehow I managed…read moreto tear the meniscus in both knees, which left me having to hold on to walls or counters to walk around my house and eventually using a cane. After being treated at PacificPro I have regained strength and muscle in both legs and rarely need the cane. I feel confident and strong again. Dr Mason is so knowledgeable, encouraging and tough!! Ohh it hurts so good!! Naomi, the front desk manager, is friendly and accommodating with my schedule. She always greets me with a smile. I definitely recommend PacificPro

I want to thank Dillon Douglass and Jonathan Brown for getting my fused neck back into useable…read moreshape. I could hardly move my head in any direction. Jonathan gave me dry needling with a deft hand several times while Dillon took care of my exercising, soft tissue work, and cheerleading. Both men I would highly recommend. The office environment is professional but light with lots of conversation with any and everyone. It makes the time pass much quicker and adds a little spice to repetitive routines. All and all I am 95% better than when I first darkened their door. Hats off to them, especially Dillon who will begin his first "real" job with the NY Giants beginning in May. The Giants are getting themselves a real good one. Thanks again and here is to us just being friends from now on and no longer being a patient!

This is my second round of physical therapy at Benchmark for shoulder issues (frozen shoulder and…read morethis time I had a "slap tear/bicep). After my surgery I requested Ryan Cook and his team at Benchmark in Brentwood. Cathy at the front desk quickly arranged and scheduled my appointments.To say the team was accommodating and friendly would be an under-statement. Ryan and Celia were always so positive and genuinely supportive. When you are in pain, a positive attitude from your physician is key to keeping you on track. Since this time was during COVID, the safety procedures were in place (guests and staff wearing masks, hand sanitizer, taking temperature)as well as the usual cleaning surfaces between treatments. I am so grateful that Ryan and Celia and their hard work to get me back on my feet again. This is a special place.

Update, because at this point it's a $386 dollar purchase. Results Therapy of franklin TN reached…read moreout to me to discuss my experience. The women i spoke with made me feel heard for the first time since everything unfolded and sounds like she is going to put in the effort to improve their front desk team. I chose to do some research of my own because i wasn't truly satisfied with the outcome again. Thanks for trying but I learned at the end of the day this company is in over its head at this time. Sounds like they got bought out by Upstream/ Ascension Saint Thomas and are struggling with changes and are disorganized. Its scary how the bigger someone/something becomes, the more its able to take advantage of the little people. With more than 1,200 physical therapy clinic locations over 28 states and 5 million patients, Upstream/Ascension Saint Thomas became too big for its britches and they need to catch up. (two visits with grand total of $386 times 5 million is 1,930,000,000.00 Upstream/ Ascension Saint Thomas do better, be more caring and stop thinking about the money. In 2024 your company is worth 924 million right? Thanks. Enjoy your riches.

Incompetent office staff who are very off putting in demeanor…read more Therapist who ask invasive private questions about your private life across the gym while other clients overhear your conversations. Therapist who want to argue about payment when all things are in place with there legal team. Therapist stretched thin as they take care of 2 patients at one time so your therapist time is very short. Go to "Star PT" you will be glad you did! Results is horrible.

I've been going here for years, and still LOVE it! They make your visit personal and you always…read morewalk out feeling better than you came in.

I never write reviews because I don't want to share may favorite places so they get to busy- but…read morebecause Dr Evens has helped my family and so many of my friends I can't help but put it out here. He is me and my friends FIRST CALL when we have any health concerns. He's amazing! You will feel the same- I guarantee it.

I am a fairly new patient of this AOS location, as I followed Dr. King from his nearby practice…read morewhen they combined with AOS. This office is located in the TriStar Summit Hospital/Medical building in Hermitage. While the building is large, the best way to get to this office is park near the area of the building where the valet is and enter through there, take the immediate elevators up to the 2nd floor and boom...right there! I learned my lesson on my first visit and while I got my steps in...it was not ideal given I was there for a foot related issue. Front Desk staff is always welcoming and helpful, as are the nurses and NP's. Lobby is clean and in good condition, as are the patient rooms. Dr. King is always friendly, knowledgeable and helpful with my visits. He can be a bit delayed on his rounds, so I recommend clearing a bit more of your schedule than you think you need to. Overall, I enjoy Dr. King and this AOS location.

I have been a patient of Dr. LaDouceur's since approximately 2007, and his nurse, Diane, has been…read morethere just as long. They have helped me through hip, shoulder, and knee issues over the years. Everyone at this practice has always been helpful and pleasant with me. I can't imagine seeing another orthopedic doctor or nurse for my orthopedic needs.

Dixon took the high road and has Integrity. After I wrote a bad review they RESOLVED THE PROBLEM…read moreAND FIXED EVERYTHING I wrote about the bad experience I had with Dixon. After I wrote about my bad experience I called and talked to Sara. She was very very helpful and worked very hard to get my prescriptions refilled just like I had originally requested. She followup with both me and the pharmacy to make sure everything had been resolved. She has been great, Dixon Integrated health as resolved all of my issues and fixed the original problem so it shouldn't happen again. Unfortunately, for all of us, things happen and Dixon took the high road and not only resolved the issue but took steps to assure it would not be an issue in the future.

Good individualized care. Dr Derek truly takes time to figure out the right treatment plan for your…read moreneeds. It's not the "one size fits all" adjustment we had previously been used to. Everyone here is so nice a you can tell they truly want to help. I've been so happy with the practice so far. Having been familiar with previous years of chiropractics work, I didn't feel I needed the pre-adjustment therapies that initially were recommended. It was no problem and I just go in and get adjusted every couple of weeks. Definitely has helped me work through some shoulder and back issues I was struggling with.

Dr. Rudge's walk-in clinic is by far one of the best walk-in clinics I've ever been to. Wait times…read morehave always been very reasonable. Dr. Rudge himself is really great - I've had to visit him a few times, and even the times when the other doctors or nurse practitioners saw me, they were all very knowledgeable and helpful. The thing I appreciate and that stands out is that Dr. Rudge doesn't simply prescribe things and leaves it at that. Instead, he takes the time to understand the issue, offers advice, and is available by phone if needed.

Excellent walk in clinic. Very thorough and professional. Prompt attention. My whole family has…read morevisited at one time or another.