Front desk people are not very polite. I totally get being swamped at your job constantly , been…read morethere m, done it. It's still no excuse for bad "customer service". Everything I've been reading from other posts are the same as I have experienced. Staring at comp. screen, not acknowledging you, etc. This is a minor thing compared to what I have an issue with. I had 2 appts scheduled for Mon (12/8/25) with prob estimated an hour between the two. I got there a half hour before my appt bc they needed "prep time" for me before the MRI. My second appointment was supposed to be with Dr. Glattes to discuss the MRI. Come to find out they kicked me off the schedule for the MRI because they didn't get pre-certification from BCBS. So they asked me if I could wait until 8 o'clock for the person to come into work to do the pre-CERT. I said yes, as long as we could get it done before my appointment with Dr. Glattes because that's the whole reason I'm here. They said there should be plenty of time. The person they were speaking of, gets there supposedly at 8 AM, and at 8:30 I went up to check on status and they checked computer bc they sent a message to the back and that person had not received anything back from BCBS and "they are gonna keep trying, but it was a Monday, and they don't cooperate as well on Monday," he said. It all ended with me leaving because they couldn't get the pre-certification and get the MRI done that day so that I could talk with Dr. Glattes. Not only did I take off work and have these appts appointment two months in advance, but I also missed out on regular pay plus overtime (I don't have PTO and I drove from North Dickson) Then they call me back today (2 days later, Wed 12/10) and first thing she asks is for me to verify with my birthday and I ask what this is regarding and she says "pre-certification for the MRI" OMG they still haven't done the pre-CERT!!?? Why didn't this take place weeks before I even got to my appointment? My deductible is paid up for the year and I'm not gonna be able to get back in before the first. I don't know if I will come back even though Dr. Glattes is fabulous. (Prior surgery) I can find a better operating office, that doesn't waste my time. Maybe they are too big and don't have enough staff not sure, and not my department! 2 stars because Dr Glattes is great.

Super bad first impression, thanks to bad front desk. I approached TWICE, with no response from the…read more3 receptionists working other than "someone will be right with you". (Both times) while all three started at their screens. Hmmmm. When I said this is the SECOND time I've been here this morning, (I had to go to tge lobby to find a bathroom, since nobody would speak to me) a blond woman finally offered to check me in. As I turned away there was lots of eye rolling and chatting between the 2 women. Hmmmm. What is their JOB? 2nd time there was not one other person there. No eye contact, just that horrible staring at screen dismissal. Hmmmm. I've been told the docs are great here. So I'll add to this review after I see one. But it was a TERRIBLE first impression. Once the nurse called me back (about 40 minutes after arriving), things were better. They did X-rays promptly, and the PA. who saw me was very nice. She gave good advice about a steroid shot, and agreed that oral steroids might be better, since I'm a musician with a long show today. No advice on PT., only solution was surgery, which was something we agreed won't work for me. If management would fix the front desk problem I could give this place a better review.

Dr. Elson provides more well-rounded care and his prices are fairer than every single chiropractor…read moreI've seen. He also has things in his office most chiropractors don't have for patients, so you'll get some added benefits from seeing him versus others. His dry needling is amazing and not to be missed, no matter what your needs are. Added bonus: a relative of mine has had chronic pain with her neck/shoulders FOR YEARS and was struggling with it recently with pain surging up and down day-to-day. She's VERY against chiropractors, so imagine my surprise when she left her first appointment RAVING about Dr. Elson, how smart he was and how she finally got a real answer to what her problem actually was. She's a retired nurse practitioner, so she knows her stuff and has a very high standard when it comes to whether someone knows what they're talking about, medically-speaking. With Dr. Elson she feels confident she can finally address an issue that physical therapists and massage therapists alike were completely unable to solve. I am so thankful we found Dr. Elson.

From the owner: Chiropractic Manipulation, Motion Palpation, Dry Needling, Instrument-assisted Soft Tissue…read moreMobilization, Myofascial Release, Functional Exercise, Rehabilitation Protocols, Directional Preference Testing and Therapy for Spinal Pain, and Kinesiology Taping.

First visit here, looks like another class act facility in the Vanderbilt Family. Just checking in…read moreand the lady at the counter is so kind and lovely.

I'm REALLY torn on what I should leave for my review...so here are the facts:…read more-called on Monday to make an appointment and expected to have to wait a few weeks at least, they were able to get me in the next day. -My appointment was at 2:30, but I was told to arrive 15 min before to do paper work, so I checked in at 2:15 on the dot. -I sat in the waiting room for nearly an hour waiting for a nurse to take be back, when I went to just reschedule my appointment for another day (3:10), a nurse came up to bring me back to an exam room. -It took the nurse quite a while to input all my information, however while we was doing so, another doctor (not the one I was scheduled to see) came in to see if we should do x-rays, which he agreed that we should. -I change into a gown and go to the x-ray room, the techs were very friendly. -I got back into the exam room and within 5 min, the other doctor (not the one my appointment was with) came in, did an exam and spoke with me about what he thought the issue was. -I waiting about 20 min for the doctor my appointment was with to come into the exam room to discuss everything with me. By this point, it's 4:10...over an hour and a half after my appointment time. -Dr. Liddle was wonderful, he was friendly, made me feel very comfortable and explained everything to me in a way I could understand as well as throughly discuss my treatment plan with me. My follow up appointment is going to be at his Mt Juliet office, first thing in the morning, so hopefully they won't be running behind and I'll be able to get on with my day!

Hands down the BEST doctors office I have ever been to. I told Ashley they need to put on seminars…read morefor medical professionals everywhere. I was only half joking. I have never been to a practice with such caring people in every department. Kind, timely responses, on time appointments and compassionate care. Every * single * time! I've never experienced an office run as well as this one. So kudos to all of you. Thanks for taking such good care of me.

Had my surgery and physical therapy all through them. They were awesome and helped make the process…read morego as smooth as it could!

Narendra K Singh MD. The worst experience I've ever had, if I could only write this with no stars…read moreit will be great. He looks at me and says; "Oh you have nerve damage. I don't want to be bothered with this, I rather go back to my lunch, go to your main doctor for the problem." When I requested for the paperwork he writes whiplash because he didn't feel like doing the paperwork that required him to do his job. He did not give me a full evaluation or time knowing that I spent over three to four hundred dollars to go see him. The most laziest doctor I have ever met, after coming back home I lost the ability to use my hands and it was the most scariest thing. Don't waste the time, look for someone else.

I have to preface this by saying that I first went to Tennessee Orthopedic Alliance after having…read morebeen referred there by my primary Doctor. Suffice it to say that my experience there was less than optimal. The doctor I saw was competent and super nice but didn't help me much. I decided to get a second opinion at Vandy and was blown away at how efficient, competent, friendly, and effective everything about their office was. I was in and out in less time than I was in the first waiting room at TOA, with a diagnosis (rotator cuff tendinitis) and plan of attack in the form of physical therapy. If you have any sort of sports related injury, please go here first. Dr. Fitch is my doc there and he is fantastic.

Got us in same day. X-rays in office and all work completed quickly. Helpful and knowledgeable…read morestaff made a smooth visit

Beth JuhlBeth Juhl 6…read moreminutes ago The doctor that I saw in Mt Juliet was very professional and very good, but the billing staff is horrible! I saw the dr on 4/12/19 and paid my $50.00 copay. Fast forward to the end of the year and my flexible spending account would not accept the documentation I had to reimburse me my $50.00. I called the office and asked them for more documentation so I can be reimbursed my $50.00 and a new invoice was sent to me (sent that in and received my reimbursement from flexible spending). Fast forward to February and I received a new bill for $50.00. I figured it was in response to my previous inquiry for a new statement for flexible spending and i ignored it. In March, I received another $50.00 invoice and called the office to inquire why. I was told that I should have paid two $50.00 copays on that day, so I still owe them $50.00! ALMOST A YEAR LATER?!?! I am now past the point of being able to claim the second $50.00 copay on my flexible spending account. It is ridiculous that a company can operate this way and no matter how good the dr is, the billing cost me a loss of $50.00! Leigh offered me a 55% discount on that bill, which obviously I took, but I shouldn't have been held responsible for THEIR ERROR! I should also mention that during my phone call with them, she tried to put their error back on me, because I supposedly should have known that I would have two $50.00 copays for one visit! Because of the failure of the billing department, I DO NOT recommend this business!

I went to visit Dr. Kaminsky for my shoulder because I was experiencing severe pain. I was hesitant…read moreabout undergoing surgery, worried it might not help. I'm really glad I went through with it; even though I'm still recovering, I'm feeling much better, and I owe that to Dr. Kaminsky. I want to take a moment to express my sincere gratitude for the outstanding care I received during my treatment. He is truly one of the best in his field. From the initial surgery to the follow-up appointments, he made sure I understood every part of my treatment. The staff were incredibly friendly, and their support was invaluable. I wholeheartedly recommend Dr. Kaminsky to anyone looking for an exceptional orthopedic surgeon. His unique approach and commitment have made a lasting impact on me, and I will always be grateful for the excellent care from him and his team.

Dr. Kaminsky and his staff were incredibly professional from start to finish. They provided clear,…read moredetailed information about the procedure and post-operative care. The preparation for surgery was efficient, and the surgical team was both skilled and reassuring. I felt completely secure in their hands. Thanks to Dr. Kaminsky's surgical expertise and continued progress in physical therapy, I'm hopeful my right arm will be back to normal soon. I'm very grateful for the excellent care I received.

All the physical therapists are so nice and very intelligent about all exercises that I need to…read moreimprove my shoulder surgery. I have had 2 shoulder replacements and come to this location each time. They are great!

Casey White is a beast. She helped get me back running after issues with my IT band. 10/10 would…read morerecommend also she makes a mean pumpkin bread (perfectly spongey)!

I recently had surgery with Dr Renfro to replace a torn ACL. While he doesn't have the warmest bed…read moreside manner, he was polite, to the point and willing to answer any questions I had. He took the time to explain what was happening and my options for surgery. I'm one of those who definitely value professionalism over attempting to be my buddy when it comes to my medical needs, so his manner actually made me feel more relaxed. The day of the surgery, the surgery center at Premier was kind and efficient. The day after the center called to follow up on my recovery and went over my medications with me again. After surgery: the physical therapist said my swelling was minimal. Visually my stitches were neat and small, and there was almost no bruising. While I am not a doctor myself from my perspective it looked like it was done by someone who knew what they were doing and takes pride in their work. I was told the surgery went well, but only time and physical therapy will give me an idea of how well I'll recover. I can say the physical therapist was pretty happy with the mobility I retained so far and feels I should do well with regaining more mobility. I'll try to remember to up date as I finish recovery. As it stands now I would definitely recommend Dr Renfro for a surgery such as mine.

scott waste bowling green ky. the worst garbage service in town. i'm getting another service,…read more hopefully i'll go with republic garbage service. i've had a very small pull cart and refuse to empty. good riddens to rubish !!