I'd like to start by saying, due to my job & this stores location, I have visited this Staples at LEAST 20 times, over the last year (2018-2019)
I have never been a person to put forth negative energy but I am writing this as I hope it serves as a warning for potential customers.
I don't know if this Staples was built on an Indian graveyard or the manager is the spawn of Satan....I'm fairly certain the employees are either a gang of evil geniuses, or it's pure dumb bad luck. I have walked into that store 20+ times, and walked out with an awful experience every. single. time.
Here are some examples of things that have happened to me personally.
-Called to confirm they had an item in stock. The call took me the entire drive to get an answer. I literally pulled into the parking lot as the MANAGER said yes we have them in stock. I walk in not 2 minutes later, talk to THE SAME PERSON I JUST GOT OFF THE PHONE WITH, and he flat out says no we don't have that in stock. I showed him my phone and said is this the number to this location, bc I was just on the phone with you. He doesn't look at the number (which I verified was correct) and says I must have called a different location.
- Ordered the SAME PRODUCT I always do, online, for in-store pick up, hoping I didn't have to deal with the 20 minutes it takes them to walk 15 feet to the back to retrieve a $40 item. Arrive at the store, chaos ensues, I'm asked to sign a piece of a receipt as confirmation of pick up. Literally pulled some extra receipt tape paper off the receipt printer and said sign here. On this blank piece of paper.
Don't worry, I leave the store, and notice my debit card was charged twice. I then had to wait FOURTEEN DAYS for THEM to refund my account.
I have 10 more ridiculous stories, but what made me write this review is the fact that today I was double charged AGAIN! on a normal checkout. I can't wait to hear what they say tomorrow. (I brought a printer in for a $10 off coupon, which they emailed me an ad for, guess what, the coupon only is for Staples products, but it doesn't say it anywhere on the email!)
I understand it's ridiculous to keep going here but they have the ONE PRODUCT that no store around does, and I need the item here n there that day, and can't wait for shipping.
Im fairly certain they see me coming and try their hardest to pretend that they aren't totally screwing me over Everytime I walk in.
I truthfully don't act disrespectful or ignorant during any visit. I literally laugh at the stuff I see happen and just say in my head "how is this happening daily and nothing's being done about it".
Anyways, you've been warned. The devil works here and his children if the corn will suck the soul from you and your bank account!! read more