I live less then 2 km from the Staples store in Truro, yet despite this, when I have photocopy needs I drive all the way to Dartmouth Crossing (50 minutes away) to use the Staples there. Trust me it's worth the trip. I have been met with incompetence every time I have used the Staples copy centre in Truro without fail. - Side note, the staples in the crossing is great -
One example of me dealing with their incompetence included me asking staff to print a document double sided to save paper. She printed the document page 1, flip over page 1. page 2, flip over page 2. page 3, flip over page 3 etc etc etc. Charging me double! First of all, who wants each page printed twice, and secondly, when I tried to explain that this saves zero paper so starred at me like I was trying to explain calculus.
Another example is the time I needed 20 pages printed off. The staff I asked to help wasn't doing anything at all, but made me fill out paperwork and after I filled out the paperwork told me it wouldn't be ready until tomorrow afternoon! I thought, you've got to be kidding me! In all the staples I have been to, they have never told me to fill out paperwork, nor have the ever not done the request on the spot. She wasn't even busy!! - I just told her to cancel the order... then I drove to the crossing where they did in on the spot. I was more angry about the time I wasted doing the paperwork then the time I spent driving to Dartmouth.
There are more examples that involve me being charged for pages I didn't print, or copies I didn't ask for etc etc etc. - Although this chain is good in general, this particular franchise is dreadful and should be avoided. read more