Though I could never walk past them without being distracted by the sparkle, I had always avoided…read moreSwarovski Crystal stores in the past because of 1) the price, and 2) the pretentious staff. I was at the Rideau Centre looking for a wedding gift, and I decided to actually go into this store with the possibility of purchasing something. This is one of only two Swarovski Crystal retail stores in Ottawa, the other one located inside the Bayshore mall. As soon as I walked in, I was greeted with a smile, and told that if I needed any help or was looking for anything in particular, to just let her know. The other man in the store was cleaning up, as it was nearing closing time, but I never felt rushed for a second. I looked around for a few minutes before I asked for suggestions. They carry jewelery, watches and accessories, figurines, small home decor and accessories, and collector's items. The lady showed me a lot of different things and gave me a ton of ideas. I told her that I had just moved to Ottawa and wanted to get something special, but that I was a little short on funds. She was very understanding and didn't make me feel any less, took my budget into consideration, and showed me something that matched both my taste and my price range - beautiful little wedding bells! They were incredibly sparkly and reflected the light just right with the small mirror, which was only a couple of bucks more. She wrapped it perfectly, made sure no price tags were anywhere to be found, and handed it to me with a smile. Really great customer service at this location! If only others were the same way!

Did you know that this store has a FINAL SALE policy on many items? Neither did I until I tried to…read morereturn something. I tried to return a swan that I had purchased my wife for Christmas. We generally buy something from Swarovski for Christmas, birthdays, etc. We were going to get something other than the swan after Christmas. Anyhow, the 2 girls that worked there told me that the swan was a FINAL SALE. I questioned her about this policy as I have never heard of this before.She told me that if the item is on a promotion, I cannot return it. I asked where it said that on the receipt (it obviously wasn't there). She told me that it isn't on the receipt. I asked why it wasn't mentioned a the time of sale. She told me that it isn't mentioned because items are rarely returned to Swarovski. I asked for the managers name, etc, and sent an email to their corporate office. They responded quickly and said that if I call the manager at the store that she would be able to help me. They policy on FINAL SALE still was not explained to me. The manager of this store, Miss Courtney Reid, explained that if the item is on promotion, it 'can' be exchanged only even though it is not on the receipt. She further explained that the 2 staff 'were' going to make an exception for me but I had left the store too early. What a crock!!! Before you buy something from there, please ask if it is a FINAL SALE. Don't get burned!

I was traveling and won a large framed piece of art during a raffle. Wallacks was helpful as they…read morepacked and shipped the item to my home in the US. When the package arrived, it was packed perfectly, and in mint condition. The cost was very reasonable, however, it took longer than expected. If you need to ship art, I highly recommend the Wallacks team.

Having recently brought some items in to be framed, and remounted. The poor rating was due to my…read morecustomer service "experience". When I dropped off my prints and pictures the clerk advised it would be 3-4 weeks. I called at about week 3 for an update, and the individual that answered was confused and didn't have a clue about my order, took my number and said someone would call back. Nobody ever did. After a few days had passed, I decided to email, nobody ever responded. I called the following week and another clerk answered and couldn't provide any updates too my order again, and said someone would call back. Nobody ever did. Decided to visit the store at the end of week 5 as I had no idea to what was going on, and to my surprise, the order was ready with no notification. Would I use Wallack's again? Most likely not. That being said, the work done was well done, and worth the price. Just be prepared to lower your expectations related to customer service and communication. Ottawa is trying to be a larger city - really early days in that process.

Staff very pleasant, excellent service with quality products. We had a lot of framing work done…read moreover the years, always pleased with the workmanship. Special thanks to Kelly.

Very rude and impatient service. I was referred to this store for framing and to replace some art…read morepieces which were lost in a house fire. I was namely interested in the fact that they carry work by A.J. Casson which we lost in the fire. Once I asked for prices on replacing frames and that i needed the information for insurance purposes, I was told "I'm too busy". So I said I have one more question and was told "I'm busy" and he proceeded to look at his phone and appeared to be texting. So I persisted and said that I was interested in Casson specifically because I had lost a whole collection of Casson's work and the reply was "I don't know what it's worth, you'll have to go on line and find it" and he just carried on with his phone and ignored me. I have several pieces which were damaged in the fire and are in need of re-framing but I didn't dare mention that because I knew the answer,"I'm too busy". Thanks for showing your level of service before I trusted you with any of my work. Mike