I spent 7 hours trying to figure out how to order and upgrade a new computer from out of town so I…read morecould pick it up ready one my days off. It was a frustrating pain in the neck. Automated phone lines with A.I. generated responses that could not understand my situation. Phoned Memory Express on the South side of Edmonton and Reese, (a human being), answered and understood what I needed and exactly how to procure it. I am not a computer expert but I knew what I wanted and what questions to ask. My solution took 5 minutes for Reese to develop. I wish there were more stars to give. I was blown away by his knowledge and professionalism. I will be driving past 20 other computer places to get to this particular store. Thanks again Reese. Your new, and now loyal customer.

I love this store. It's really great to have a local tech company with qualified staff at your…read morefingertips. At the moment, they are just not able to answer the phones due to sheer volume and staffing, so calling for curbside or other information is not possible. It's a pandemic...everyone take a breath, they will still help you out - and with a smile! There is NO in-person shopping. I'd definitely recommend shopping online, getting all your screen shots or part numbers on a list before you arrive to not waste the staff's time as they are BUSY. I arrived and the parking lot wasn't very busy - good sign. There were only a couple of folks ahead of me, and the floor is clearly marked for physical distancing, and someone was at the door to direct guests. Staff were all super busy, and I went late at night to avoid people... the staff were cheerful, HELPFUL, and went to great lengths to find the borescope/endoscope camera I came for (the website said there were 8 in stock,) so it was just a matter of finding their hiding spot. It took two staff to locate it, and locate it they did. I felt safe, staff sanitized the PIN pad after every guest, and I witnessed frequent cleaning by all the staff at the registers. I like to shop local... a lot, and I want to keep my IT peeps fed and housed. I like having a local shop that I can return or exchange items if there's an issue, and Memory Express does that and more for my personal and work needs. Ordering online... you can do that too! They definitely ship, and I wouldn't hesitate except I needed it sooner than later to check my vent for birds/nests - yes it's November/December, but I don't want to block any feathered friends inside before putting on the screening! The only location offering Curbside right now is in Manitoba, however, with the upcoming new restrictions in Alberta, check with them on Monday...that may change!

Reece is very knowledgeable about all products in the store! great guy!!! Check out at.albert…read morevisions.

I wish there was an option to give less than 0 stars. Horrible customer service and unhelpful…read moreemployees. I would rather sprint a mile through randomly scattered pieces of Lego than ever shop here again.

I had a minor problem - laptop could not connect to the internet; driver was out of synch. I went…read moreto one computer repair business in Sherwood Park and they told me the price for diagnostics (price to fix would depend on the problem) and they needed 2 business to look at the issue. This was not acceptable therefore I went to Uniway in Sherwood Park, and had very good experience with Jimmy. He looked at it right away, fixed it, and charged me less than half of what was quoted by the previous business. It took him 15 mins at the most. Very impressive. THANK YOU.

Brought my iPad mini here to replace shattered screen (payed $120). When I got the iPad back, there…read morewere bubbles and marks behind the screen, scratches on the back of the iPad that weren't there before, and the home button was loose and sticking when pressed down. Brought it back the next day to complain. The guy who replaced the screen was very rude and seemed annoyed that I wanted it done again- correctly. He finally agreed to replace the screen again. Screen looked better the second time (no bubbles or scratches), however, after a day or two later and the home button became loose and is getting stuck when pressed down again. Also, if I press down on the top of the screen you can hear a cracking noise. Not impressed, wouldn't go back, the man working there doesn't do quality work. Spend the extra money and bring your Apple products to Apple to get replaced correctly ! Lesson learned.