The office is beautiful, very clean and organized, the staff is amazing all very friendly,…read moreprofessional and they take the time to explain everything to you , I had a filling done and it was such a great experience,Dr Dasilva has amazing bedside manner and she was so gentle , Her assistant Paisley was incredible so friendly and made the experience even better, Best Dental visit I have ever had , no post op sensitivity or tenderness at all . I highly recommend this practice they are top notch care .

We have been clients at this dental practice for at least 5 years. We are elderly & on a fixed…read moreincome. Dr. Vanderpool agreed to a payment plan for us. We pay every month. Recently we both had tooth extractions. $300.00 per tooth. Our bill went up to over $1000.00. We were going to start paying more after the holidays. Unfortunately we received a letter notifying us that we were no longer allowed to go back until the balance was paid in full. Unfortunately Dr. Vanderpool only cares about the money. I do not recommend this practice. I also had a tooth pulled, was in pain for two weeks. I did get a quick phone call from another dentist in the practice. Dr. Vanderpool was supposed to pull the tooth but he has not been in the office too much. I would stay away from this dental practice. Unless you don't mind paying through the nose for sub par service.

Terrible terrible office. I feel like I was scammed…read more This office is scammy and rude. I had a cleaning and full exam in the previous city I lived (Tampa) in June, which I shared. I was told that the office here likes to do their own X-Rays for new patients, which we did, and I assumed it would be billed as something other than standard annual X-Rays. They didn't think to tell me I was going to have to pay entirely out of pocket for them, or that they hadn't yet received the X-Rays from my prior office, despite me filling out a form that asked for my last cleaning and me mentioning while in the exam chair about when I had X-Rays done in June. I saw earlier this month that I was charged $100 because insurance of course only covers one standard annual X-ray per year. When I spoke to whoever answered the phone, they hadn't received the EOB from Cigna yet so I called back a few weeks later and the woman was incredibly rude and unhelpful. She kept repeating herself over and over. As a side note: the fluoride treatment is somewhere around $60 and takes 15 seconds. Everywhere else I've been has been around $20. Place feels like one big scam.

I sent over a referral from another Dentist and was told they accepted the referral…read moreI waited several weeks appointment I got there and they then informed me they-would not accept the referral or the assessment The office didn't even reached out to get a copy of all of the I had just had within the last few. I easily consent for the documents to be released. they then informed me that I would have to pay out-of-pocket for them to treat me basically duplicating the Billing. that my dental insurance had just paid for. Poor communication and lack of follow up also causing me a delay in my treatment

You ask to be on a cancellation list. They call you and tell you that somebody canceled. They…read morecharge they other patient $75 for canceling but when they put you on a cancel list if you don't show up they double charge and get another $75 off of you. After the first person canceled they got the first $75 . Management change has made this practice Go downhill. I have been a patient with this office for 3 years. It is now unbearable Office manager needs major attitude adjustment. She's rude she's ignorant. She overtalks you. She yells she passes on bad office policies on to patients. I'm sure I'm not the only one who left this practice. I love Dentist Barber. Time for new dentist

I am sure this dentist would have been fine - if I was ever able to keep my appointment. I made two…read more"appointments" with this place, and both times I was removed from the schedule. The first time I made my appointment online and I even called them to confirm. I then arrived for my "appointment" only to be informed that I was discarded from the schedule because I did not answer their "phone call" which I never got in the first place. I figured mistakes happen, so I made another "appointment" for June 2nd @ 9:00 am. I even stayed, and filled out all of my insurance info since I was a new patient. Two weeks went by, and silly me did not call to confirm/double check with them because I figured I was physically there and filled out all of my information. Additionally, there was no phone call from them either to confirm. I bet you can guess what happened next. I arrived to find that I was not on the schedule. They tried to offer me another appointment for September - a whole three months away. I just told them to forget it I will go somewhere else. Finally, I'd like to thank Friends and Family Dental for wasting my time. Keep up the great work! What a joke.

I love this place but have to look for a dentist that will take a payment plane. I don't feel…read morecomfortable going to someone new. I need dental care fast. So I've been looking all over . Wish me luck. I would suggest everyone go to them they are all amazing.

* 2nd appointment waited just under an hour, noticed even the cleanliness of the floor was…read morequestionable with debris. * Inquired about cost, stated they would send the breakdown in a day of two. I signed and returned the document indicating I wanted the work done. * Waited 2 weeks for a response, then I had to contact them. * Inquired about payment, would get back to me by the next day, had to go in person one day further to get that info. * I was offered a payment plan through outside vendor, if one day late, a 40% interest would be charged for the duration of the balance due. * Other option, full payment day of procedure. If used a credit card, charged extra 3%. * If full payment via debit or check, no recourse on work performed if needed. * Procedure was scheduled for a Wednesday, sedation medication was supposed to begin Tuesday night. Contacted office several times on Tuesday awaiting the prescription, said it would be called in by the end of day. Staff verified pharmacy by phone. * Prescription was called into wrong pharmacy, which was closed for the day upon my arrival. * Contacted answering service again, and was told Dr. would call in to correct pharmacy, which had 24 hour prescription service. Left pharmacy after waiting an unacceptable amount of time with no prescription called in. * Dentist might be good, I will never find out. * Staff dropped the ball at every chance. Staff response to any calls were always responded via text, never a call back. * I won't be back.

I have severe anxiety about dentists, and generally even a cleaning causes me a great deal of…read moretrauma I need time to recover from. I needed a tooth extracted. I knew it would be difficult. I made the appointment and was asked if I wanted two appts - one with a consultation and one with the extraction. Well of course I didn't want TWO appts, I just wanted to get it done. I did not get a consultation, but when I asked the receptionist why it would be needed, she said "You know to discuss what is needed for your tooth." Well they had an Xray from another dentist. Seemed a waste of time to me. I told them about the anxiety when I made the appt ("I have extreme anxiety, so I may need addtl support during this"), I told them when I showed up (I have anxiety, I need whatever you can provide to make this easier). I told the nurse. I told the doctor. I told everyone who would listen I needed as much support as they had. Everyone nodded. There was no nitrous, no offer of sedation, no additional support beyond "we can numb you longer" which, bless them, is not really helpful when you have severe anxiety. I cried while they extracted it, but I held very very still while crying, except for the trembling, because my childhood taught me to be still during traumatic moments when I am being hurt. There were no blankets offered, no headphones available, no tvs, no distraction. Nothing at all really. Just me in a freezing cold room having trauma done to me. Does it make it any better that my insurance paid for it? Not really. I like to think Dr Castaneda would have offered nitrous or additional supports if they were available to the practice. I would have paid for any of it, no question - we could have afforded it. So clearly they just...don't? Which is awful, really. Not even one sad faded poster on the ceiling for me to stare at instead of a bright light. We are full time nomads. I saw a gyno in Austin, TX who had nitrous for the anxious. Too bad they didn't offer dental work. Spent the evening sobbing and being held. Thanks for the trauma. Will bring it to my therapist next time we meet. (three stars were for getting the tooth out, I suppose, which needed to happen, but holy crap is this going to take time to process)

Absolutely amazing. I have severe dental phobia and hadn't seen a dentist in years. Broke a tooth…read moreand had no choice. Called on a Friday afternoon and had an appointment for Monday morning. The staff was so nice. I wasn't nervous at all. From the check in to paying my co pay. Everyone was amazing. I had the woman dentist- forgot her name, her and the 2 assistants were amazing and I felt nothing at all. I hope I don't need to go back but they're awesome I do need to!!!

I would stay far away from this place. They were super nice at first, than they got our money…read more Wisdom teeth removal went OK, that is the only reason they have two stars instead of one. My son came out of his appointment for the final portion and said I don't think the guy knew what he was doing at all. Prior to the last procedure both my wife and myself spoke with the office to ensure that we would not need any adjustment to his retainer after the procedure, while we waited for the next steps. Both people we spoke with assured us he would be fine. We were NOT fine. His retainer DID NOT fit and we were basically told "too bad". My son is a teenager and they essentially told us he was fine to be missing two front teeth for over a month. He spent his entire school vacation in his room until we were able to contact his orthodontist to fix his retainer. If they had told us the truth from the onset we would have had the retainer fixed that same day. After all that, we decided NOT to use the office they recommended for his teeth, and we were shocked (well not really) that the East Bay put in healing caps that were too small AND one of the implants was crooked! Thankfully the office we used took care of both issues. But when they called East Bay they were also shocked at how rude the lady on the phone was. Stay AWAY from this place!!! Not recommended at all.

Horrible service. Not enough Novacaine or anesthesia they use. Sad. Butchers stay away.read more

Great Dental care especially from DR JON RUEL and JESSICA!…read moreVery professional and the location has great parking and the office and rooms are super clean and updated to the newest procedures and techniques! JESSICA will also give you the Best Experience and a wonderful personality and upbeat !

Had a toothache and called for an appointment, they got me in within an hour and I wasn't even a…read moreregular patient! Ends up I have a root canal issue, but doc explained my two options very clearly and gave me some excellent advice. Very professional and friendly office, highly recommend!

just had a teeth cleaning with Kelly, was great, she was very professional and made sure I was…read morecomfortable also have seen Dr. Santoro for crowns and other dental procedures, he is very caring and makes you feel at ease, would highly recommend this dental practice, everyone there is friendly and professional.

I am not able to fully articulate how grateful I am to have found this practice. Dr. John Verbeyst…read moreis fully present with me as a patient. He truly listens, is calm, genuine, efficient, and highly skilled. The two dental hygenists I have had have been with were both very personable, kind, and attentive. They seemlessly provide an environment of safety and trust. I have never been in pain while in their care, and they have carefully attended to all of my needs. I have had several bad experiences with other dentists in the past, and due to that have always been fearful of dental care. It is such a relief to have finally found a dentist I can trust. Thank you to all of the staff at Aesthetic Dentistry of Wickford!