I'm on vacation from California and I almost lost my ring because it was too big. I called Nelson…read moreand company and they told me to bring it in this morning and they would have it done by this afternoon. I'm extremely happy with their work and their prompt service. They have a beautiful store and very nice people working there and I recommend this jeweler to anybody.

I've been coming to that store since I was five years old with my mom.It still offers exceptional…read moreservice by the staff and they call you by name when you enter the store. If you need a special gift, whether it be a baby gift, birthday or shower, you need to go to Herman Hiss and Co. At only do you get a special gift but it's beautifully wrapped.

Love this amazing store. I live on Cape Cod but my family lives in Bay City. Its a family tradition…read moreto shop here. I order gifts and they wrap and send the presents for me. Wonderful customer service, jewelry and gifts. Shopping here makes my gifts so much more special because its from Herman Hiss. Thank you Jill Rice Love the Maria collection.

One of my favorite places to go. Looking for Decour or clothing. You have to try it out.read more

Nice little local store. I liked all the pictures with quotes and prints. Pricey though. For a…read morecool looking print about the size of a 4x6 photo, it was $25. I went in here years ago and I remember more gardening stuff. I was a little disappointed that there wasn't much for the garden. They do have a little though. There is also jewelry, dips, clothes, cute things for the house and stuff for kids. They even had a jug of cucumber water for everyone to sample! Very refreshing!

I took my ring in to have a couple of prongs fixed so I didn't lose my diamond. When I got my ring…read moreback it looked like it was brand new. I highly recommend this jewelry store

So happy with the caring and promptness in repairs. I've had them replace and repair stone…read moresettings. Very accommodating. I can't say enough.

Outstanding customer service. I had some jewelry cleaned and it was beautiful when I received it…read moreback. The sales girl was very knowledgable on jewelry and was able to answer all of my questions. I have a watch tthat I need a battery replaced in and I will definately be bringing this to Zales Bay City in the future. The store was clean and very organized and I didnt feel pressure to purchase another item like many of the other stores that I have been to.

Horrible experience. I bought a pre owned ring that had to go out for repairs in the first 2…read moreweeks. After months we get it back still loose. We send it back 4 more times and still nothing. Now I want a return they say its been to long even though it was in their posseion the first 30 and 60 days. They have refused. Gave me the run around and completely lied to me to get me to leave the store just to come back again to find out nothing has changed.

Andrew, With you…read moreand your wife as new owners to Magma Gems, I'm sure you will do great. You've addressed the issues/concerns I had. With a bit of community out-reach, and your personal touch to customer service, you have a great opportunity to win the customers back. Best Regards, Angela

Frank and the guys over at Magma are awesome. Great spot to buy jewelry and have it repaired as…read morewell.

Billed as the largest in Michigan, hard to disagree. This place up an entire downtown block. A…read morelabyrinth of buildings done with basements and some with Second floors. Room after room with tons of nooks and crannies to search through. It's a little overwhelming. Much like the service is slightly underwhelming. The workers roaming the aisle were friendly and offered service, the ones behind the counter could barely muster a hello and seemed inconvenienced to have to ring me up. They have a little and a lot of everything. Be sure to pay in the right area the building is roughly split into two businesses. On the one side they have a vinyl honey hole. Two floors of music that is categorized but very tightly packed. It's gets exhausting searching which is grew because now I have to come back. I must have scratched 3 or 4 albums off my wishlists! Some nice bargains free albums when you buy so many reasonable prices.

This place is huge and somewhat enjoyable to browse. The problem is the middling quality of what's…read morebeing sold and the overall lack of any kind of organization within the booths. If you're in the area, it's an okay stop. (And there's a delightful candy/ice cream shop down the street.) But I can't say it's a great "antiques destination" in itself.