We almost went with Coit to clean our carpets because they were having a 40% off sale (in fact, we had them scheduled). But luckily we saw the Asthma and Allergy Foundation's exclusive recommendation of Stanley Steemer, and canceled Coit. We're so glad we did. Elias and Jesse did a GREAT and THOROUGH job of our living room and 3 bedrooms. Because we have 2 dogs who sleep in the living room we had the area rug deordorized as well. Next time it's time to clean the carpets again, I will ALWAYS call Stanley Steemer and ask for Elias and Jesse. They are the best reps for an excellent company. read more

If you have money to burn then you do not need to read this review. First off they ran late for the estimate, which cost me hundreds of dollars because I'm an independent contractor. I was so shocked to hear that they wanted to charge me $660 for a tiny 500 square-foot condo. I was just shocked. I asked them for some kind of a discount because I had suggested them to somebody else but even at a 15% discount they were the highest quote I've ever gotten. If you don't have money to burn you should try Gonzalez carpet cleaning. They were just here and did all of my carpets as well as my chairs and some throw rugs and the final invoice was only $180!!! They are the nicest guys and the cleanest and most conscientious guys and are worth a lot more so I hope they don't read this review! If you do have money to burn you're simply spending money on advertising and nice trucks, uniforms and commercials on TV. Cleaning is cleaning! And we should not have to pay an arm and a leg for it! read more

I was so pleased with the service Ellias provided for me today. He was right on time, did a great job and the cleaning was reasonably priced. Definitely recommend this company to anyone looking to get their services. read more

Guys were great. Non chemical cleaning. Very pleased with work. I always use this company hands down. Totally worth it

Scheduled with them for 10:00 am on a Wednesday. The guy called back to say he was sorry but he over booked and needed to change it to between 12:00 and 2:00. I said ok. He told me they would be calling prior to showing up. 2:00 and no one called and no one showed up. If you want to wait around and never get a call hire them. Very unprofessional. read more

Wonderful! The guys were courteous and did a great job cleaning our carpets. They arrived on time and were finished in less than an hour. read more

Poor Customer service. I've used the service for years and made an appointment to meet the cleaners on a Saturday morning at 9:00AM. got there at 8:30Am because in the past they were very prompt but at 9:30AM (after waiting an hour) called the number and got what I think is a corporate call center and asked where the cleaners were, and they offered to reschedule it to Tuesday!! I said forget it and cancel the order and they said OK. No explanation or apology or offers to call the crew. This place has really gone downhill and in the past I got 5 star service. Also when I made my appointment, the rep tried to upsell me on additional services which doubled the price! Goodbye Stanley steemer, you guy are off my preferred list and have gone to the sleazy upsell business model game of carpet cleaners that went out of business years ago....... read more

I already spoke to someone at corporate and left a message with them last week. One day later, I'm at work receiving 2-3 missed calls saying someone would be outside my home within 20-30 minutes to clean my carpet with no prior notice! Once I'm off work, I call back the number and leave a message, to never hear back from this person again. I take it upon myself to call corporate once again, and lodge the same complaint, still waiting to hear back from them, again.... So update, someone called me back and left a message with a number..I called back and I am unable to leave a message...phone just kept ringing..seeing as you guys don't call back after the first initial call, I'm a little worried nobody will follow up .. read more

Stanley Steemer - Carpet Cleaning Near Me - Rohnert Park, California

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Completely unprofessional. Called to set an appointment. They said they would be there the next day between 10-12. Called to see where the driver was at. Apologized. They told me the driver was not working that day and they would need to to reschedule? Complete waste of my time. Turned me over to the manager who was unbelievably horrible. They said they could drop the price to $99. I explained to him I already have a coupon for $99. The two reps I spoke with were completely professional and courteous. It's not their fault for the system mishap. Archie, the manager, asked me how he could help. I told him that this was extremely inconvenient and asked to drop the price. He said, "Do you think makes sense for us to go out there for that price. Go call someone else, buddy." What the heck? It's not the price or even the inconvenience. It was more to see if they were willing to take care of their customer. To even try to be polite. The way I was treated over the phone; I felt like I didn't matter and he was only going to go out for a profit. In business, sometimes you take a loss to create a gain later. I felt humiliated and unless I have to, will never use their service again. And if asked, would never recommend them. Absolutely horrible! They were so good the last time! read more

This place SUPER sucks. In fact, the ONLY good job I ever got from this company was the first cleaning they did for me, which prompted my original review. These guys are so far back in my rear-view now that I don't have the energy to make myself mad again thinking about how much they SUCK. I just wanted to make sure no one else out there actually relied on my out-of-date (positive) review. I felt so guilty just now when I saw some "useful" votes. Sorry if I led anyone astray!!! Here are the highlights of the idiocy of this company though: * Kept hearing REALLY loud noises, like crashes, banging, and heavy stepping/running. Came out from the back of my house and found the two-man crew PLAYING BASKETBALL IN MY LIVINGROOM using my son's adjustable (and thankfully really sturdy!) kids' basketball hoop! Stupidly, I only insisted they stop. Should have thrown them out. In a separate incident: * Made appointment over phone. I mentioned their coupon that came in those monthly "super-saver" envelope things... they couldn't promise I'd be able to use it b/c of all of the various regional Stanley Steemer outfits. Might not be them, they said. I pointed out that I CALLED THE NUMBER RIGHT ON THE COUPON and was TALKING TO THE PEOPLE THAT ANSWERED THE PHONE at that very moment! How could it not be their coupon?! In the end, they didn't take the coupon (see below). * Showed above-mentioned coupon to the ACTUAL CREW that came to my home. They didn't want to entertain the idea that I might have a coupon to use. The head guy actually told me in a snarky dare type tone that he might have to adjust his cleaning to match the lower price if I wanted to insist on using it. WTF?! * After having used this same company a few times before, I get a crew suddenly show up and tell me they are going to charge the cleaning of my one multipurpose room as two separate rooms because of its size. I pointed out that the room had not grown since it was last cleaned, as rooms don't generally grow unexpectedly. I pointed out that my cleaning order had remained the same as always and that I assumed the quote they had given me for the exact same work as always would stand. The guy gave me such a hard time. Had to threaten to call his office right there and then to make a complaint. The guy lectured me about the maximum size of rooms they'd consider as standard/one room. The sq. ft. number he gave me didn't even match what was on their website! -- And it certainly didn't match what was on that frickin' USELESS fraud of a coupon I had!!!! Double WTF! * A complaint to Stanley regional (or corporate) didn't help. They couldn't believe their ears, thought my experience was insane, and told me they were requesting that someone in management from that franchise call me to see about making things right. Never heard a peep. Don't waste your time with these people! I came to find out that the exceptional crew I'd had on my first visit had long left the company for greener pastures. Geez. Wonder why. read more

I've been using Stanley Steemer for a while now and I have to say they have the best customer service!! I highly recommend them for cleaning your carpets they do a great job!! there very efficient at what they do and the carpet looks amazing when they leave. Best carpet cleaning company out there by far!! read more

I never post a negative review, unless warranted! This is warranted. I called in with notice for cleaning, stating I wanted 3 rooms AND tile floor in the kitchen/family room. They did NOT do the tile floors and the technician said he knew nothing about them - IT CLEARLY STATES TILE FLOORS on the invoice. They were supposed to give me the cost and do them - they did not do either. When asked about this, they said they did not have time as they were late for another appointment, which was about 45 minutes away and they were supposed to be there in 15 minutes! So, what did they do wrong? they were late, with NO call to say anything. Then, they were supposed to clean the bedroom, closet, home office, living room - all relatively small rooms for a stated price. At least the price was as quoted - $159. they did a terrible job, my realtor had to bring in another company to re-do the job. They did all the spaces in about 28 minutes. There were spots left on the carpets, I was asked if I wanted treatment for pet odors, I did. I could have done a better job - and have in the past - than they did. They had the nerve to tell me that 30 minutes was all the time they allot to do any home! This and I actually had to pay them for the priviledge of letting them into my home. I was getting it ready to sell, and based on the job they did, no buyer would even look at it! read more

So for my 10 year anniversary with my employer I got myself a carpet cleaning maching. A Hoover. Nice little unit and for some reason, I love cleaning carpets so i went to work immediately. Things took FOREVER and it came out good, but days later, dirty again. Now mind you, the carpet here is that commercial crap but it lasts forever. My neighbors were getting their carpet done by Stanley Steemer and I looked at our poor fake grass in our place and thought, hey this could use a little sprucing up and I dont want to do it. Allow me to introduce Chris. I asked him if he could come by and give us an estimate and he was happy to oblige. Unfortunately the neighbors occupied all his time so he came by and asked me to call the office and setup an appointment for a estimate. We live in a 600 sq ft place and it was 149 to clean it all....i said sign me up....Chris came by a few days later and whipped us out a kwik esty of 149 bux. I jumped on that immediately. The results were absolutely fantastaic and has held up looking pristine. Not to mention he was in and out in no time. Call Stanley and ask for Chris to help you, you will not be dissappointed. read more

Gonzalo Did an excellent job check Dan gave me a few more minutes to get my place an order excellent excellent and I highly recommend my carpet looks brand newDevnob-5gopka-fiwreq read more

I called about a week before setting up my appointment because I had heard from some friends that they were offering a discount for people who were moving. The guy on the phone told me that they were planning on doing their moving promotion indefinitely, so I figured that it would still be valid when I called to make my appointment about a week later. However, when I called again to actually set up my appointment, the woman on the phone knew nothing about the moving promotion. When I actually called to set up an appointment with them, I was told that they would arrive between 11am and 2pm to clean my carpets. At 1:15 I received a phone call from the company saying they'd be here in thirty minutes. Not only did they not arrive at 1:45, they ultimately didn't show up until 2:15--after the three hour window that they had given me had passed. They did not apologize for their tardiness. This was very frustrating, as my boyfriend and I had plans that we were unable to make because of their lack of punctuality. The carpets looked pretty clean when they were finished, but they had missed some obvious spots that they should have been able to clean. I was able to get them out myself with dish soap and water, though I had just paid more than $200 for my carpets to be cleaned. I had also done quite a bit of searching for coupons online and had found a coupon that would've saved me almost $100. I presented it to the guys at the end of the service, but they said that because it was a corporate coupon that they wouldn't be able to use it. I know that Stanley Steemer of Rohnert Park is a franchise, but all Stanley Steemers are franchises! It doesn't make sense to me at all that they wouldn't be able to honor a corporate coupon when their franchise is a part of the corporation. Perhaps they get paid based on the amount that they charge for services? Long story short, I wouldn't ever use their services again. read more

I am always so happy that I called the Rohnert Park Stanley Steemer! The office staff is professional and helped me understand pricing structure and services. The service man called and gave me a heads up while they're en route, the service man showed up on time (on the early side of the given time window) and had a very professional demeanor. He was able to get up a couple of stains that I had struggled with and failed to remove. Yay! It's like having new carpets, at a fraction of the cost! Again, the attention to detail and care for my home is what keeps me coming back. read more

I have had nothing but excellent service from this company. The guys do great work. They really take the time to clean the carpets well. I have used them twice in the past year; my neighbor has also used them and feels equally positive about the service. I definitely recommend this company for all of your carpet and furniture steam cleaning needs. It's nice to know quality customer service still exists. read more

Robert was just a delight to have cleaning my carpet and my tile. He was very professional, answered each question, everything he did was special to detail. Very nice job Robert your customer service just one in a million! read more

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Excellent customer service! After a scheduling mix up resulted in a days delay, Archie apologetically sent someone out the next day at no charge. The technician was courteous, thorough, and left my house smelling clean and fresh. I will definitely recommend and use again. read more

Stanley Steemer was supposed to come on Tuesday. Never showed. I called and they said oops and gave me a $15 discount and scheduled another appointment for me on Wednesday. They spent MAX 5 minutes on the first dining room chair and said the water stains wouldn't come out. He said he put all 3 of their cleaners on the chair. So, obvy, their cleaners suck. Also, the lady on the phone who booked the appt said that their vacuum has enough suction power to lift an 8lb bowling ball. Fibber! The suction power of their machine wasn't much more than my little Bissell spot cleaner. They were here, at max, 20 minutes to clean 4 dining room chairs, seats and backs. One of the backs was only half wet. The chairs looked exactly the same, but wet. I went outside as they were packing up, and one of the guys was whining about how I was unhappy with their poor job. I used my little Bissell after they left and got out a good amount of soapy water. I didn't pay them, and even that cost too much. I'm not sure what their success rate is, but whatever it is, it's totally by chance. They obvy can't handle real dirt. Don't take a risk, go somewhere else! read more

Ordered cleaning and polishing of hard wood floors. Got only the cleaning and a bill for $624 dollars. The owner is very aggressive and uncooperative. read more

Stanley Steemer came out to clean my carpet that had pet spots and stains. I was not sure how well, or even if, the carpet would clean up. Stanley Steemer scheduled an appointment right away, and the team was there on time. Jake was terrific, working very hard, and carefully going over every inch of carpet repeatedly until all the spots were gone. I was very impressed with his effort and his suggestions about carpet care. Best of all, the carpet looks like new! Thanks! read more

I had a great experience working with Archie from the Rohnert Park Stanley Steamer. He let me know his ETA via text and was friendly and professional. I was very satisfied with the cleaning he did. Highly recommended. read more

I whole heartedly agree with James G. I called Carmen at Stanley Steemer and was given an appointment that very day. Archie and cohort showed up on time and proceeded to give me a price that was LESS than what Carmen quoted. They did a thorough job and really left things looking great. Again, cautious about walls and furniture and really sweet to my dogs (one a wild puppy). After a few days a couple of spots reappeared so I called Carmen and he was wonderful. Set me up with Archie who came back and fixed the spots quickly. Archie is a dream! He gave us advice about raking the pet hair and also how to apply and get the best results with the enzyme cleaner I was using for "puppy accidents. Really a great experience after having estimates from other cleaners. No pressure, just asked if I wanted other things but not in an aggressive manner. I highly recommend the Marin Stanley Steemer and it's staff. read more

Scheduled an appointment online for Thursday between 11-2. Waited until 230 and called them. They informed me that there computer had me scheduled for Friday. I told them that I wanted them to come now and they said they could have somebody there by 5. At about 430 I got a call saying that they couldn't be there before 5 and could reschedule me for Friday between 11-2. On Friday at 130 I get a call saying that they will not be there until 3. They showed up, did the job and didn't offer any apologies for wasting my time. Based on this experience I personally would never recommend Stanley Steemer to anybody. A company should try and make things right when they mess up with the customer. read more

I will always use Stanley Steamer. They do the best job and have a great attitude even when they are working so hard to give you the cleanest carpets! They go above and beyond the call of duty. They are even able to change some pad out if the pad got animal soiled! This saved me so much money! They have my business from now on! MyraD read more

Kevin and Jacob from the Rohnert Park branch of Stanley Steemer cleaned our carpets this past Friday and I was impressed not only by the fantastic job they did on our light carpets, but also how speedy and professional they were. We will absolutely have them come back out in another 6 months and highly recommend their services. read more

dear business owner - i place my order directly with you, and explained my needs to you, you said that you understood them, and would be able to perform those services, and gave me a price. i renovated my house, moved out and rented a condo for a few months, and am now moving back into my house. i don't care about price, only service, and you were completely unable to deliver a service at all, and inconvenienced me by not performing your service, so that i had to find another company at the last minute to do what you were scheduled to do. here were my needs: - on 5/12 at 2pm or later - clean a 1 bedroom condo's new and lightly used carpet, as i was moving out. my movers were scheduled at 9am, cleaning people scheduled at 12n, your carpet cleaners scheduled at 2pm or later, so that the owner could start showing it on 5/13 and get it rented as quickly as possible. you were completely unable to perform this basic service, and i had to use another service the next day that i booked at the last minute. on 5/12 at 1pm your technician phoned me, and was so rude to me that i called your office to let you know that this was unacceptable behavior on the part of your tech. mario was the one that i spoke with, and he proceeded to tell me that you were completely unavailable to talk with to resolve this issue, and then he told me about how many deadbeat customers had not paid you, and pressured me to pay you in advance, right before he hung up on me!!! so, i am sharing my experience with others, and do not recommend that anyone ever use your service!!! you did not provide service at all, there was no respect for customers, no concern for needs, no value place on the customer, no trust or reassurance that a problem would be resolved, and you did not clean the carpet! it was a complete waste of my time to deal with your company at all! you seem to cater to the low end of society from what i learned from dealing with your employees, and you were not available at all to help resolve the issue with your rude tech showing up at the wrong time and telling me how valuable his time was in comparison to mine! let me assure you that my time is more valuable than the rude tech's, and i would never ever consider doing business with your company again! ***advanced cleaning systems cleaned my carpet at 8am the next morning on mother's day and did a fabulous fabulous fabulous job, and sent a very nice and polite young man to take care of this issue. i cannot recommend your service, but theirs was excellent!!! http://www.advancedcleaningsf.com read more

Not sure why this business has two listings in Yelp - one says Rohnert Park and the other says it serves the North Bay. In any event, I am posting my review in both places. We had a carpet cleaning appointment and they no-showed. No phone call to explain, no phone call the next day, never heard back from them. I left my job early the appointment day and waited all afternoon for them to show. Calling their local number I was unable to reach them. I phoned the main dispatch number whose computer showed the ticket was still open with the service not yet complete so we were in their system. Dispatcher in Florida tried for a few hours to reach them to no avail. Main dispatch phoned every number they had on file and could not reach anyone! The woman who was part of the parent company with which I spoke in Florida apologized profusely and said she wished there was something she could do. She said she would contact them the following day but explained that according to her view of their appointments, their next appointment was after a holiday the following day. I never heard back from them! Go elsewhere. There are lots of other carpet cleaning services in the North Bay to choose from. Wish I'd chosen one of them. read more

Very unpleasant experience. There were more stains on the stairway than before they came. One reddish stain on the landing from a throw rug spread to adjacent stairs as if it had been dissolved in the hot water and deposited on other areas. Stains were not removed and new ones appeared. I would not recommend this company read more

Awful experience. Stanley Steemer said they could remove wax and concrete sealer that had been mistakenly applied to our wood floor. They came, started the work (which they said they could do in 1day), did not have enough supplies, so they left. They came back another day, still did not finish, then called the next day and said they would not be coming back - we should just have the floor refinished. NEVER use this company - they do not stand behind their promises, and they left our floor trashed. read more

locally owned and run. fantastic service, fast and efficient. The owner finds and cultivates workers that take pride in their work. One time I wasn't satisfied with the way a carpet looked after cleaning. I called the company and the owner had the job redone... no cost. That's a good business. I trust this company to do a good job at a reasonable price. I've used this company for the last 10 years and my very light carpets still look good. One hint I will give carpet owners, vacuum carpets often so dirt doesn't build up and cleaning will be easier. read more

Nice workers, TERRIBLE service and quality of work. It all started before Thanksgiving and ended one week ago Jan. something 2013. First started with two different quotes. The area rug was taken to remove and clean cat urine to be returned before TurkeyDay dinner...no rug for dinner. Finally got it back it didn't look or smell any differently. They came and collected it again. No rug for Christmas. Returned it still smelly and now... misshapen and stretched out. They came and took it again said it would be back in 3 days. Two weeks later (after I called them twice, they never called) it arrived for the 3rd time, smelled better (but not completely) misshapen still, but somewhat less lumpy. Need I say more????? read more

Just want to say that Stanley Steemer did a very good job on these 20 year old white carpets! Kevin Holt even came back the next day to check on a couple of areas. Great job! Very pleased with the service! read more

I had made the appointment for them to clean my mothers carpet in her one bedroom senior unit. When they got there, the worker seemed to use a portable unit, one that is not hooked up to any van or water (as the carpet cleaners I usually see do) and kept scratching (and I won't what or where). When he was finished, the carpet was soaking wet and all of the dirt appeared to be pushed to the edges of the carpet so now there is a big black thick line of dirt around the edges of all of the rooms. I had called them to come back. All they did was put a very heavy loud turbine looking fan at her front door for a few hours, came back hour later after her having to try to move it. read more

Had my carpets done by Stanley steamer , I spoke with Lisa (office manager) when setting up the appt, 1st they were 4 hrs late charge me $525.00 & my carpets were wet for over 4 days & had mold , call them there answer was "not are problem" bad service , I still have not paid the bill , & had to go and stay with friends , & had to pull up the carpet & bring in Big fans to dry it out. read more

Fabulous job on tile and stone floor cleaning. Courteous and careful with my antiques, pleasant fellows, and a great job job of cleaning. Will have them back for other work. Archie is great! Val and Jerry mill valley ca read more

Carpets look amazing! Only complaint and reason for no 5 star is one man was a bit unprofessional asking me for a "ciggy"... Not cool.

After quoting a few carpet cleaning companies in Marin, I decided to go for Stanley Steemer. Archie was extremely helpful in coordinating the date of service and answering all of my questions over the phone. The crew, Jake and Josh, arrived on time, they were diligent and professional, and did a fantastic job. I highly recommend them. read more

I had one room rug and one area rug. Mario was here on time and did a great job on the rugs and his brother Archie came to help and with the both they did a great job there were 3 bad stains and they worked very hard to remove them but they were too bad but they look better than they were. I will use Stanley Steemer when I need other rugs cleaned. These guys are very professional and quick as they were gone in less than an hour. read more