Fast and courteous service. They showed up on time to clean our ducts and left our house and ducts clean. We have two dogs and their duct cleaning removed the pet dander and hair that escaped past the filter. Strongly recommend this company for anyone looking to freshen up their home. read more

Post Courtesy Call from Store Manager ERIC: STANLEY STEAMER DOES NOT GUARANTEE THEIR WORK. (Carpets still wet and brown almost 48 hours later) They do not call to discuss, THEY CALL TO ARGUE Eric, the most unprofessional and argumentative human will call you and defend his crew not accomplishing a job. BEWARE, nowhere on their website do they say THEY CAN REMOVE STAINS AND CLEAN CARPET. NOWHERE IN THEIR WEBSITE DO THEY CLAIM TO BE BETTER THAN YOUR BISSELL CARPET CLEANER. Eric let me know that they do not guarantee their work nor do they claim that they can actually clean a carpet on their website. THEY ONLY CLAIM THAT THEY WILL TRY I told Eric that I didn't ask for them to waste a second trip and they did that on their own. All I wanted was a full refund after the first fail. If you can't do it right the first time, well... everyone but Eric knows the saying. I HAVE SUBMITTED TO BBB AND NEXT I WILL OPEN AN INVESTIGATION WITH THE FTC AND THEY WILL BE DIGGING INTO ALL OF THEIR FILES AND DOCUMENTS. I had to stop Eric because he will argue in circles. He went to argue his same question for a third time during our talk and I had to coach him. He needs some extreme training and maybe a manager over him to guide as he is incapable. I have been waiting 29 hours and the floors are still wet. Courtesy Clean: The courtesy clean did nothing expect delay me being able to live in a bedroom for even longer. I have had soaked brown floors since May 9th and have been in extremely uncomfortable conditions because of this. First Attempt: I just walked on them and the paper towels turned brown. The service I needed was 2 bedrooms but since I live at a certain zip code, I had to pay a $200 minimum. After paying $200, my floors look no cleaner than me using my Bissell read more

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We had a 55 gallon fish tank leak on the carpet we thought we dried it and called to get a cleaning when the guys arrived they informed me that the carpet wasn't fully dry or ready to be cleaned. Dilan came back 5 days later on time ready to tackle the mess that surface stains and wet padding had left behind when it all dried, I am completely satisfied he did a great job while being understanding to the traffic of our home Thanks for professional service read more

Endless Horizons Realty is very pleased with the work that Stanley steamer has been doing for our rentals and as well as our personal property! They are very professional and are quick to get the job done!! Thanks for everything that you do for us and working us in every time we need you!! Keep up the amazing work!!!!! read more

Completely satisfied with how my carpet, tile, and furniture came out. Adam came to my house and did an amazing job on everything!! I will definitely be calling Stanley Steemer again and will request Adam! Thank you so much! read more

Grant contacted me and came back out personally with Adam and really put some effort into getting my floor into the best shape they could. I appreciate their effort and working with me to make me and a satisfied customer . I recommend their service read more

Stanley steamer wanted to charge this poor old lady in Fwb $130.00 for ONE ROOM. Then they never showed! Do not support this business! Local company charged her less than half! read more

I was the first of the day and they showed up past 10:30 but I didnt mind that because they called first. What I consider to be completely unprofessional is the fact that the online quote stated $163. Well, I was expecting an upsell and his insisting that he needed to clean the closet. I also added deodorizer for all the rooms. I asked him BEFORE he started how much all that would be and he figured it up and stared slightly over $230. I patiently waited until they finished and somehow from the time they started and the time he sat down to write the total bill, it had gone from $230 to $303. I told him that he literally just had figure that it was going to be $230+. He figured again and said if was not $280+. I'm not sure if the guy was slow or he was doing this on purpose but it took him almost 25 minutes just to figure the bill. He kept saying that I added deodorizer and I told him that I added that BEFORE he gave me the first estimate and that it still didn't add up. I WILL NEVER USE STANLEY STEEMER AGAIN all because of this guy. He was nice enough but I hate shucksters!!! read more

unfortunately a negative experience. my quote was doubled , had a trainee. after a lot of phone calls , the district manager contacted me and gave me a full refund. My fear is the senior citizens who use this company and don't have the strength or right mind to not be taken advantage of, the way I was. it is almost a scam like the two pairs of glasses for $79.00 at eye glass world . in order to have your glasses done the way they should be it is $300.00 for the two pairs of glasses. if you want your carpets done the way they should be , a complete job , you will pay almost double. read more