It makes me really sad to be writing this review. During the huge April 2025 rainstorms (review…read morewritten in March 2026) this company was recommended to us by our insurance agent when we had some flooding in our basement and we needed mitigation. Our experience started out great but then turned into a nightmare. When we first called, I really appreciated the sense of urgency that they worked with. They came right away and were able to rip up the carpet and the drywall as needed to get the space dried up. This is the extent of my positive experience with them. We offered them the reconstruction project, asking if they could work with the remainder of the insurance money we had, with some flexibility as needed. Since I was so grateful for the work they did on the mitigation, I told them to not worry about the timeline, that we wouldn't rush them. This came back to bite me hard, since all the employees that were sent a) did a laughably mediocre job, b) were crying, demanding to be paid in full when the work was nowhere near done, c) were incapable of accurately communicating when they would be over to do work, causing me to miss meetings and medical appointment while I sat at home waiting for them to not show up. This entire saga dragged on for literally nine months, and all of this was while I was pregnant. I understand I gave flexibility with timing, and some with budget, but nine months of empty promises and blowing the budget with BS rework is unreasonable by any standard. The business owner, for months, repeatedly apologized and promise to make it right. I understand some of the circumstances were out of his control, but again, 9+ months of dragging out a simple drywall and flooring project for us who has given them all the grace in the world is disappointing and unacceptable. It ended with me texting him to just forget about everything, that we will learn our lesson, take our fat L, and just hire someone reliable. It was upsetting, frustrating, but fitting that this last message didn't get a reply or an acknowledgment. The ironic part is that we are in the market for a carpet cleaner, and we would love to go with someone local. Shoot me recommendations!

They showed up the next day after I called and quickly cleaned my carpets very well. Their pricing…read morewas the most reasonable of anyone else in town. They got all the stains from my carpet and it was clearly much cleaner when they left than when they started! I would recommend Piles to anyone I know!

After trying a few other carpet cleaning companies decided to do my homework this time and called…read moreClark's for carpet cleaning but was also pleasantly surprised that they offer so many others services (had the patio awning and gutters pressure cleaned while they were there doing a whole house carpet clean ( not just pressure washed like any of the other power spray companies- but REALLY cleaned!!!) The team work was super efficient and the carpets turned out amazing for as filthy as the previous tenants with their 3 dogs and 2 cats left them - thanks so much for all your hard work on the disaster you were called to rescue !!!

Extremely disappointed with this company. I had used them in the past and had a great experience so…read moremanaging my rental property from across the country I called to see if they could inspect my home for possible pet damage. Originally I was told they would show up the next day. At 5pm no one had shown up or called my tenant. When I called to find out where they were they said they would be unable to come that day. I rescheduled with them and my tenant for this past weekend. Not once did I receive a phone call or text explaining why they didn't show up. I have now contacted another company in Elizabethtown to do now what I needed done a week ago. I was also willing to pay for the inspection. This is not good customer service and I would not recommend this company.

If you have water damage "DO NOT CALL SERVPRO!"…read more I had a basement leak, Farmers insurance assigned them, Dustin and his partner came out for 45 minutes and said the entire house needed to be packed up and floors and walls ripped out. Days went by and insurance thought it was done, they never called, returned or fixed it. Farmers insurance submitted them as a company to blacklist. Meanwhile I'm back to square one!

My home had upstairs toilet flood on Nov 3, 20023. Response for mitigation was immediate and got…read moreout everything. I wish I had stopped there. But I chose to continue with for the rebuild. The first month it sat there with fans blowing on everything. Many promises made, so many. Then nothing. first it was "oh its holidays, then oh team got covid, then oh its christmas, then its team members quit. Jan 15th still nothing done on home. Set limits, and higher expectations and always met with excuses and promises. Original promise date of March 1 came and went with nothing. Then a little work done, but the worst workmanship ever seen. It just kept getting worse. It is now 7 months later and I still am not home and my house, what has been done is so poorly completed its a disgrace. Nothing even, or correct or clean or level or professional. The workmanship is a shame. Finally in May after begging to finish was blown off again. I discussed with insurance and agreed had to fire. Little did I know Insurance had paid them and now was no longer going to cover to finish house and had to get from Servpro. So many excuses for a complete failure of a renovation. The worse was always hearing others in need. I was always on back burner. Left over, fit in, find a subcontractor at cheapest price and just ignore all my pleas for help. I would never ever recommend the company with their lack of professionalism today.

Justin was friendly, very responsive, and helpful. He did great work for a good value! Friendly…read moreservice and timely execution.

From the owner: Refresh your space with luxurious carpets and fresh modern laminate or hardwood flooring –…read moreProfessional Installation and services / Fully insured

Very professional and the safe innovated cleaning techniques are top notch. They removed tough…read morestains that I thought was a lost cause. I would completely recommend them to anyone.

From the owner: Magic Wand Cleaning LLC specializes in providing you the customer the very best quality over…read morequantity that your money can buy. We pride ourselves in always being accountable, reliable, dependable and punctual. Our technicians are trained to provide you the customer the very best quality over quantity by offering the following residential / commercial services : Carpet / Upholstery, Ceramic Tile / Deep Grout, Hardwood Flooring Waxed / Shined, and Furniture Cleaning. Our business is veteran owned and operated and offers a 10% Discount to all its fellow veterans whether active or retired. Our motto is very clear "We Love What We Do and You Will Too"

OK, so I called last week and got an appointment pretty fast for carpet cleaning. All good. Today,…read moreday of appointment (26 May 2022), I called to confirm as I did not get a text or reminder of any sort so I almost forgot and scrambled to get the items picked up off the floor for my 0930 appointment. I talk to someone who was OK - but seemed put off that I wasnt going to be there to make payment. I informed him, if they had to be paid upon completion, no problem. Could he please facetime me so that I can view the carpet that he cleaned? He said that is not how they do things. Totally understand - but we are a working family and I have had many carpet people in the past and I paid over the phone - but I had seen their work before so it was never an issue. This was a new company that I wanted to try and wished to keep if they did a good job. Anyways, we hang up. 5 minutes later the owner calls me and tells me that me wishing to see the carpet facetime draws a "red flag". I asked him why. He said no one has ever asked that before. I reminded him that I work full time and so does my husband, we are retired military and currently GS civilians on base and that I just wanted 5 minutes to view it before paying. He said that is not how he does business and he wants to cancel. I mean, really???? Your going to lose a possible new customer, who, BTW, is a carpet freak and loves my carpet cleaned at least every 2-3 months because you dont want to spend 5 minutes showing me the carpet before I pay you???? I am just shocked. Maybe, just maybe they do amazing cleaning on carpets - sadly, we will never know OR maybe, he doesnt care to lose a future customer. I dont know. I wouldnt recommend them - the owner showed no care at all and acted like he didnt require or care for my business. V/r,

Toby came back today to clean the tile in my kitchen. I cannot express accurately the…read moretransformation that Toby performed. I bought a house that is 110 years old, and the tile was probably installed 30 years ago and never deep cleaned. I LOVE cooking, and the kitchen is the place in my home that I spend the most time. I hated this kitchen. It felt dirty and old, and I couldn't stand taking my 7 month old daughter in there. After Toby cleaned and sealed the tile it feels like a brand new kitchen. I could honestly lick the floor (I won't, but I could). My baby isn't crawling yet, but now it won't creep me out to have her crawl in the kitchen. Toby went above and beyond. He did my carpet cleaning and tile and grout cleaning professionally and with a great attitude. I even left to have dinner while he was here and felt totally comfortable. Please don't hesitate to use Bardstown Carpet Cleaning - Roberts Steam Clean when you need carpet cleaning in Louisville.

From the owner: You'll be delighted with the attractive fragrance that greets you when you've had your carpets,…read morerugs and upholstery professionally steam cleaned. Many steam cleaners use harsh processes and chemicals that require long drying times that leave you unable to use your rooms, which is an inconvenience you can do without. My steam cleaning system has been refined and fine-tuned over the years and is designed to ensure the deepest clean but without causing any disruption because they are almost dry after I've finished! I also won't fill your home or business with smelly chemicals. My service is prompt, fast, and expertly done in detail. I offer many different programs depending on your cleaning needs and requirements. Looking forward to working with you soon!

We had Knight's clean 3 area rugs, our tile and hardwood floors. They not only did a great job but…read moretheir prices were reasonable, they were clean, respectful of our home and the customer service was excellent....promptly answered messages, called to confirm & showed up on time...exactly as promised. We won't look anywhere else for services. Thank you Knight's!

He's a great boss and he's work speaks for itself I enjoyed…read moreworking for him and he pays good and he loves the ladies he work with

Gould's Janitorial services had a great price for the job very friendly they worked fast and got…read morethe job done right thanks

Highly recommend Anthony and his business, 23 years, most likely more experienced than others…read morenearby. He answers calls quickly, very fair prices, on time, and does a fantastic job. Can price you over the phone. Goes by square feet to give him idea of number of vents. Well worth the money. Hard working guy. Mostly one job per day....taking time to do a thorough job on your home. You can pay cash, check or card. Definitely give him a try.

Anthony did an incredible job at cleaning our ducts! He made it feel like we were moving into an…read moreentirely new house. Additionally he was very timely and communicative with reminder regarding our appointment