I use these guys all the time and they always do a super job. Very friendly, always on time, and…read moretheir work is top notch. I've never had an issue with these folks. A+

From the owner: At Flanagan Brothers Cleaning & Restoration , we have been steam cleaning carpets and upholstery…read moresince 2003. Our technicians are trained and courteous and we do follow-ups on each job to ensure that you receive the quality service that we promise. Our equipment is the best in the industry and we use truck mounted systems so we only bring in hoses and wands, keeping all other equipment and potential for dirt and scratches out of the equation. We produce a 230-240 degree steam which sanitizes your areas. We also use large air movers on every job to ensure your carpets are virtually dry when we leave. Flanagan Brothers goes the extra step and will even move your furniture to clean. We have specialized equipment to remove unwanted odors including urine, smoke, cigarette smoke and pet odors. We also offer flood , water clean-up from burst pipes, hot water tanks or even air conditioner overflow to dry out the affected areas so no further damage results. We offer special rates and fr

This was the best heating and cooling experience we've ever had. He didn't try to get us to pay for…read moreanything we didn't need and showed up during the window he gave us. Highly recommend!!!

Zach the owner was very responsive. I contacted two other companies who didn't call back in a…read moretimely manner. He did immediately. He re-diagnosed my system which is 20 years old (AC). Another vendor attempted to tell me they could not find any problem other than the system is old. Zach determined it need refrigerant and some cleaning in the coils and said it should last me a few more years at the least. The other vendor wanted to sell Me an overpriced system. I appreciate his honesty. He fixed the system quickly and there have been no problems for weeks now. I waited to provide a review to make sure the work was done well. It was

Clyde did a great and thorough job doing the service maintenance on our heating system today…read more Always pleased with the service and technicians from Groggs!!

We have not had central heat since a week ago, January 14th. I paid $187 for the callout at that…read moretime because it was after 5 pm. On Friday, Jan 17th, at 5ish, a tech finally showed up with the part we were told we needed to fix the furnace. He went to the basement and started working... not too long after that, Amanda heard him loudly say "Oh F-k!" twice! So, she went down to ask him if he was okay - what was happening because she heard him... About half an hour later, he comes to the front door - and stands there while I come down to the house from the office with the front door wide open - the storm door not closed either... he proceeds to tell me that after installing the gas valve (just under $700 and the $187 I've already paid for the tech to tell us what we needed - and BTW no work order, nothing in writing not even a receipt for what I spent on Tuesday.)... We were told the control panel isn't working, so the furnace isn't fixed... I ask, how much will that be? That's $1300 plus labor. (Note the furnace manufacturer's site has the one we need for just over $300, and the gas valve was $233, NOT $600+) I tell the tech I don't have the extra right now. I ask if you all have payment plans. Well, yes, if it's over 2K... wow, but no problem if we combine the gas valve and control panel. He tells us he will go out and make a call to see what we can do for you. HE DRIVES AWAY! I call--nope, after-hours call center--3-day weekend--we're SOL...and that's not all. At about 3 a.m., I was awakened by our basement door banging. I went outside and found that the tech had left the basement door wide open and the lights on! What the absolute H!? Suffice it to say, it's been a struggle... And before anyone says there are unhoused people and probably more families with a similar problem. Yes, that's true, but how we've been treated is NOT okay! I braved the weather on Saturday morning and bought two radiator oil heaters from Walmart. And this was the last straw I received on Tuesday, Jan. 21 2025: I got a text and an email with a link to pay "my past due bill"!! Also, I received a voicemail with the same message within minutes of the email and text. Not. Hey, we know your furnace needs more work, so let's see what we can do for you. Nope, not even close. I called to talk with the general manager, Chris, who called me on Thursday, Jan 16, to let me know that the gas valve didn't come in, but it will be tomorrow, and we will block off time now--which they told me on Wednesday for the Thursday ETA of the part. The funny part is, when we looked at the box the valve came in, it was a UNIVERSAL part - NOT a Rheem part. So they should have had the valve in stock. We can only assume they had no open appointments before 5 pm on FRIDAY! Again, let's make sure there's no way they'll be able to ask for more help or for them to make all this right... It was apparent we were not in a place to spend between 6 and 12 thousand dollars on a new furnace. Why bother with people who don't have that kind of money just hanging around? Additionally, when I tried to get an ETA for the part we needed, I could devise alternate forms to heat our home if it took more than two or three days. I was given the runaround. After I got the invoice, I called them and found that our tech had my husband sign something. My husband and daughter said I would be paying the bill, and his signature was to prove that the tech had been there. No, that was to verify the part was installed and working correctly. The deception and lies flow from that company! After three calls, I finally got to talk with Chris, the general manager. I relayed all this, and besides the "oh yes, it's cold, but it's supposed to warm up tomorrow," he had nothing to say. Well, not really, he told me he would "talk" to the tech. My son-in-law called an independent contractor who is a certified HVAC tech. He knows and does excellent work. He came out and inspected our furnace. What he found was indeed unethical. The valve was lying on the bottom of the furnace because the tech broke the bracket on which the valve was supposed to be mounted. Various parts were lying around on the floor and at the bottom of the furnace. He also told us we could get a Rheem, the same model we have, for $3200, which includes installation, a 10-year warranty, and a one-year warranty for labor. Grogg's new furnace costs were between six and twenty thousand Dollars! I have not attempted to talk with Chris or anyone else at Grogg's. I see no reason, based on how badly we've been treated.

Do not use this company You will regret it! They came in after a flood and created a mess very…read moreunprofessional. I need to hire someone to fix what he did Or didn't so. he took money upfront and didn't finish. I hate to give this review but don't want anyone else to go through this.

Can't say enough good things about these guys. I have a 30+ year old Lennox furnace and they are…read morethe only company in the area who can/will service it. Other companies told me it had to be replaced. Shinnston Plumbing has kept it running well for me, always having parts in stock, since 2012. They are reasonably priced and always honest. The techs are friendly, efficient, and great about explaining any concerns. Wouldn't think of using any other company for my furnace maintenance and repairs.

Not only did they charges us an exorbitant amount for installing some mediocre HVAC duct covers,…read morethey ripped our neighbor off. Several blocks in our neighborhood had gas line problems. Another neighbor lady and I called the gas company, but the lady next to us, an elderly widow, called these guys. I met them right before they knocked on her door and told them what the problem was. Even though he knew he couldn't help her, he still proceeded to go through the wickets and charge her. He never told her it was a gas line issue.