Highly professional service, they showed up well prepared and even managed to do an extra tree…read moreremoval for me on the same day. I would be happy to recommend their service. Prompt, on time and left my yard in great shape. Thanks!!

Did a great job taking down several trees in my yard. Price…read morevery reasonable. Thank you!

These guys were absolutely incredible! They removed 7 trees total--including 3 dead trees from my…read moreneighbor's side--and 4 massive water oaks, along with holly bushes that had been there since 1973 (planted by my parents). It was a big job, and they handled it flawlessly from start to finish. From the first call to schedule the quote all the way through completion, their communication was top-notch. Dani, one of the owners, was amazing--attentive, responsive, and truly invested in making sure everything was done right. Every member of the crew was kind, professional, and clearly took pride in their work. To add some context, the neighbor whose property borders mine had given full, "cut whatever you want" / carte blanche permission earlier in the week--even sending a bulldozer GIF for emphasis--so everyone moved forward in good faith. Unfortunately, that changed mid-project, and both the company and I received a number of repeated and, at times, excessive phone calls raising concerns. What impressed me most is how this team handled that situation. Despite the shift and claims about minor gutter damage, they remained calm, respectful, and professional the entire time. They are fully licensed, stood behind their work, and navigated everything with integrity--even when the situation became unnecessarily difficult. They completed the job beautifully, cleaned up thoroughly, and made what could have been a stressful experience so much easier. Huge thanks to Dani and the whole team--I would hire them again in a heartbeat and recommend them without hesitation!

Very disappointing experience after previously being a satisfied customer…read more I have used this tree company in the past and was very pleased with their work--particularly the care they took to clean up my property afterward. Because of that positive experience, I chose to use them again. Unfortunately, this experience was completely different. I contracted the company to remove a specific tree and provided very clear instructions, both in the contract and in a large envelope taped to my front door and specifically addressed to the tree service. One of the instructions was to cut the tree at approximately 4 feet. Instead, the tree was cut all the way down to the roots. The damage and lack of cleanup went far beyond that: * My fence was damaged, including cracked/damaged posts and boards. * My neighbor's wire fence was completely crushed. * There were chunks taken out of my driveway. * Other trees were damaged, with chunks taken out of them. * Bushes were stomped on and broken, with some broken branches simply stuck back into the bushes. * A phone line was torn down from a pole. * Large limbs were left lying in the yard. * Broke my pathway pavers. * I ultimately had to clean up approximately seven 55-gallon garbage bags of sawdust, leaves, and branch debris myself. To say I am disappointed is an understatement. What makes this particularly frustrating is that I went out of my way to provide clear written instructions because I expected the same level of care I had received from this company previously. After contacting the company about the problems, their immediate concern seemed to be making sure they got paid. Ironically, if the crew had simply read the large note taped to the front door, they would have seen that the check was already waiting for them under the doormat. I am now being told that someone will come out to "fix" things. But I have serious questions about what exactly can be fixed. Are they going to repair or repave the damaged portions of my driveway? Replace the cracked fence posts and boards? Repair my neighbor's completely crushed fence? Repair the damaged trees and bushes? Restore the phone line? This is not simply a matter of cleaning up a few branches. There is property damage resulting from the work, along with failure to follow very specific instructions. I am especially disappointed because I had previously recommended and trusted this company based on my first experience. Unfortunately, based on this experience, I would have a very difficult time recommending them to anyone else. I hope the company takes responsibility for the damage and makes a genuine effort to resolve the situation--not simply "fix" what is convenient to fix.

Trees Are Us did some significant tree trimming at our Burlington house. Being relatively new to…read moreBurlington, we did research on which company to approach with the job. Having had seven trees removed from our previous Durham property, I would like to say that I have at least a bit of experience working with tree removal/trimming companies in central NC. We selected Trees Are Us. The estimate process was easy-peasy. The pricing was very good. There were challenges of not killing a property line fence and access to one tree that needed serious work. Ronnie (Crew Chief), his deputy Miguel, and the rest of the crew arrived in a timely fashion on the cited date, with company notification via phone when they were enroute. Ronnie is super responsible, technically knowledgeable and his crew was very hard working. Ronnie and Miguel demonstrated that TAU has people with high level skill sets. The work done was superb. Nothing damaged and the post job cleanup was (no exaggeration) better than any of the Durham work done by other companies. Trees Are Us management: Ronnie is an excellent face of your company; a true ambassador of your brand. I also want to thank your scheduler, Wren, who - at her initiative - rescheduled us when a storm resulted in such wet ground that the TAU truck would have damaged our nice backyard lawn. That type of customer care is not often seen in today's businesses. Trees Are Us will get all my future work. In fact, I will call your office next week to inquire about the division of your business that plants trees as we might need a Japanese maple in front of our house.

I received a load of wood chips from Trees Are Us through ChipDrop and I'm delighted with every…read moreaspect of the planning, delivery, and chip quality: the ChipDrop website is easy to navigate, and the company gives ample warning that they can't control every aspect of the material and the delivery. They assure the customer that they pay attention to concerns, and work with companies who show themselves to be professional. My experience was just right. I was notified on the day that Trees Are Us was coming, and although I could not be home at the time of the delivery, they dumped the load exactly where I asked, did not block my driveway, and the wood chips are clean. We have are in the process of spreading the pile and it is great. I will call Trees Are Us the next time I need help with any of the trees on my wooded lot. Excellent product and service!!

My neighbor was recently having some trees removed by General Tree Service. While they were here, I…read morefigured I'd talk to the owner about getting a small tree removed from my yard as well. Delfino Hernandez came over and took a look and gave me a very reasonable quote to cut the tree down and remove it. I told h to go for it, and within 5 minutes it was gone and the space cleaned up. They were very friendly, worked quickly and efficiently, and gave me a very reasonable price. I'd absolutely call them for future tree work!

Amazing service! I had two huge branches cut down that were hanging over my house. They were on…read moretime and got the job done promptly and efficiently. Also, they were very reasonable cost. Highly recommend!