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    Standard Glass & Mirror

    3.7 (9 reviews)
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    Glasswerks - Shower panel glass exploded by itself in the middle of night

    Glasswerks

    (12 reviews)

    We originally had glass installed that showed visible internal defects. To their credit, Glasswerks…read moreinitially agreed to replace it. Unfortunately, the replacement glass arrived with the same, if not worse, defects. When we raised the issue again, their position suddenly changed and we were told that what we're seeing is "normal." It absolutely isn't. When the shower runs and the glass fogs, the defects become very obvious. Anyone looking at it can see the imperfections inside the glass. What's even more disappointing is the lack of communication. After raising the issue again, we went over a week without any response. When you're dealing with defective materials in your home, being ignored is unacceptable. We've made repeated good-faith efforts to allow the subcontractors involved to correct their work. Instead, we've gotten shifting explanations, delays, and now claims that defective glass is somehow normal. At this point the situation is moving toward litigation, which could have been avoided with basic accountability and customer service. If you're considering using Glasswerks, I would strongly recommend documenting everything and thinking carefully before moving forward. This has been a costly and exhausting experience.

    Your shower panels were installed in two of my bathrooms around mid 2023, by Raul Sanchez +1 (323)…read more760-0384. Last night around 1am while I was sleeping the shower panel in master bathroom exploded. I called Raul, he told me to buy a new one. I do not think I have to spend a dime to buy another one. I could be killed by the explosion. My kids could be killed too. Imagine calling 911 butt-naked to get me or my kids out of shattered glasses bleeding all over. I have videos and photos and my kids were waken up by the blast too. So they have videos too. I would like the company to replace the shattered panel for free and to put protective film on all their panels in my house.

    Standard Glass & Mirror - glassandmirrors - Updated May 2026

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