I have nothing against dr Guilino. He's actually pretty awesome at what he does. I have a lot of work done to fix my teeth. My first experience with him I had 8 teeth extracted all at once. My molars were impacted by my wisdom teeth which came in sideways. I wanted them all extracted at once because I feared that I would be afraid to come back to do the other side. I knew I had to get it done so that's why I did it that way. I had very little pain and discomfort. No bruising. I then had more work done through the years as I had some crowns that had reached the end of their days. I had 3 implants done and 1 more scheduled. Very satisfied with the work done here
The 2 star rating is for the office staff. There needs to be a different system. The surgeon should be informed what work needs to be done on THAT appointment day. A $2000+ mistake that I had to swallow. I showed up for an appointment (I see him about 2-3 times a year). He takes a look in my mouth. Takes a look at my chart. "Ok you need this and that done". So I say "ok". I go to the front office to set up my follow up appointment. "Oh your insurance maxed out. You need to pay $2000+". This isn't nickel and dimes. This isn't an extra $40.
A month before my appointment, someone in the office should contact my insurance and see if I am covered. If there are any issues they should contact me. We could either reschedule for the next year or set up a payment plan. Then on the day of my appointment it should be written SOMEWHERE what work is supposed to be done. When the surgeon says that I need this and that done , I trust him. I don't need to have a tooth plucked out, blood soaked gauze hanging out of my mouth, heavily drugged arguing my way out of $2000+ dollars. The lady talked to me like I was a moron or something. "Don't you know what work needs to be done?!?" Yea. I have messed up teeth. There's a ton of work that needs to be done!! Don't you tell the surgeon what is scheduled to be done?! Isn't that YOUR job?!
Another time my son had wisdom teeth extracted. He was set up to get gassed but then they recommend a cocktail for pain management. When we go to the desk we find out that it's over $300 for the cocktail. We asked for the total bill and paid it in FULL. On the spot. Paid in full. A month later we get a bill for $1200. For guess what?!?! They said we maxed out our insurance. WTF does paying in full mean these days? As of today, 9/25/17 we have paid our debts and will never be returning.
It's sickening how the office staff can sleep at night. I feel as though they get a rise out of people shelling out pocket money when they have perfectly good insurance. read more
