Went to this practice for one tooth extraction. Paid in full on my way out. Received a bill with…read moreinterest for over 500 more dollars! The tooth extraction cost me over a thousand dollars!!!

I have nothing against dr Guilino. He's actually pretty awesome at what he does. I have a lot of…read morework done to fix my teeth. My first experience with him I had 8 teeth extracted all at once. My molars were impacted by my wisdom teeth which came in sideways. I wanted them all extracted at once because I feared that I would be afraid to come back to do the other side. I knew I had to get it done so that's why I did it that way. I had very little pain and discomfort. No bruising. I then had more work done through the years as I had some crowns that had reached the end of their days. I had 3 implants done and 1 more scheduled. Very satisfied with the work done here The 2 star rating is for the office staff. There needs to be a different system. The surgeon should be informed what work needs to be done on THAT appointment day. A $2000+ mistake that I had to swallow. I showed up for an appointment (I see him about 2-3 times a year). He takes a look in my mouth. Takes a look at my chart. "Ok you need this and that done". So I say "ok". I go to the front office to set up my follow up appointment. "Oh your insurance maxed out. You need to pay $2000+". This isn't nickel and dimes. This isn't an extra $40. A month before my appointment, someone in the office should contact my insurance and see if I am covered. If there are any issues they should contact me. We could either reschedule for the next year or set up a payment plan. Then on the day of my appointment it should be written SOMEWHERE what work is supposed to be done. When the surgeon says that I need this and that done , I trust him. I don't need to have a tooth plucked out, blood soaked gauze hanging out of my mouth, heavily drugged arguing my way out of $2000+ dollars. The lady talked to me like I was a moron or something. "Don't you know what work needs to be done?!?" Yea. I have messed up teeth. There's a ton of work that needs to be done!! Don't you tell the surgeon what is scheduled to be done?! Isn't that YOUR job?! Another time my son had wisdom teeth extracted. He was set up to get gassed but then they recommend a cocktail for pain management. When we go to the desk we find out that it's over $300 for the cocktail. We asked for the total bill and paid it in FULL. On the spot. Paid in full. A month later we get a bill for $1200. For guess what?!?! They said we maxed out our insurance. WTF does paying in full mean these days? As of today, 9/25/17 we have paid our debts and will never be returning. It's sickening how the office staff can sleep at night. I feel as though they get a rise out of people shelling out pocket money when they have perfectly good insurance.

I have been a patient at Dr. Carella 's office for the past 4 years... He is as real as they come,…read morethe receptionist is great at her job and his assistant has great knowledge of her job... As a patient with dental insurance , it is your responsibitily to know what is covered and what your copay might be. So with that being said, if you are given an ESTIMATE when you leave the office and your insurance DOES NOT PAY , the balance is your responsibility. TO call someone DISHONEST,because of your lack of knowledge, is WRONG

I have been very happy with my dental care under Dr. Carella, but I was very impressed recently…read morewhen I brought my 93 year old father in with a tooth that was giving him issues. Dr. Carella treated my father with such respect and care. He amended an existing bridge rather than going with other, more invasive (and expensive) options. Within a few days my father had such relief. The bridge needed a slight fitting adjustment, and Dr. Carella drove from his N. Stonington office to the Mystic office as my father was most familiar with that location. I felt that Dr. Carella treated my father as if he was his own. You can't ask for more than that.

Our 6 year old loves doctor Anna and Brian. Everything about this place is great. The dental…read moretechnicians are super friendly. The rooms all have a different theme - Nemo , animals, Disney princesses, etc. They give the kids sunglasses to block out the bright lights, they hand out dental goody bags which includes stickers, floss, paste, lip balm and a toothbrush. Dr Brian has original vintage TMNT all over the office from when his own kids were little. My little guy was sent here because he has a super sensitive gag reflex. The staff finds out what the kids like and they talk about it the whole time. When they have to stick him with a needle Dr Anna shakes and jiggles his cheek so that he's distracted. On his first visit they took a picture of him and we got it about a week later and it was matted on a frame "my first dental visit" and a dental report card. This place sends you appointment confirmations via text and phone and email. I do email and text and its a few clicks to confirm. Super easy! The waiting room has a fish tank, sensory board, egg-shaped lounger chair and about 3 TVs with kid friendly play station games.

Love this office! From the reception to the hygienists to the dentists themselves, everyone is top…read morenotch and super friendly! My three kids (4,8 and 11) actually like going to the dentist thanks to the experience they have here. Highly recommend!