This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

While St. V's May be an earlier facility- I can assure you it's where you want to deliver your…read morebaby. The staff there were amazing. The nurses- both day and Night Shift were friendly, engaging, helpful and knowledgeable. Same goes for the doctor we saw in triage before my doctor arrived. Add to that, the cleaning staff were also so personable and helpful. They give great tours in advance so you're comfortable for when you arrive for delivery. They answer all your questions, show you where you'll be and talk about what to expect. They also make notes of your birth plan or preferences so they know in advance. Also, this hospital has amazing food. Seriously. I ate every chance I got haha they told me each delivery would happen "within an hour" however we normally received it in 10 minutes or less. What a friendly, peaceful place to bring your new baby into the world.

Due to a massive fibroid, I had to have a hysterectomy to save my life. I had been experiencing…read moresevere bleeding for years, but it finally got to the point of being quite dangerous. The experience was pretty awful! Due to the size of the mass that they had to remove, my incision was 7 inches long. The anesthesiologist didn't know what he was doing. I don't know where he was trained, but common sense says that you don't want a patient with a fresh incision down the abdomen to be nauseous and vomiting in recovery. I will never forget the torture of those 20 minutes of retching in the recovery room! I would retch, then scream, retch, then scream for 20 AGONIZING MINUTES! It felt like I was being ripped open inch by inch! His name isn't on any of the paperwork, which is rather suspicious... The nurses that took care of me for the next three days were AMAZING, though! They were wonderful and helped to make the whole wretched experience bearable!

I have been going here ever since Dr. Moon first opened it, and I was even a patient of hers prior…read moreto that. I have had really good experiences with this new office with both my regular annual appointments and even trying out some of the services in the medspa there. They now offer laser hair removal which is something I've always been interested in but didn't think it would be affordable, but the prices here are good compared to other similar places in the area.

I honestly forgot to check in. But the facility was nice and clean. I was greeted when I walked in…read more My appointment was at 1:45p and I was called to the back at 1:47p. I was shocked. The doctor came in shortly after getting my vitals. The appointment lasted for about 15 minutes to establish me being a new patient. I was recommended by someone and I've since recommended this office as well. I'm looking forward to my next appointment.

What an awesome team they have! I'm so impressed and can't say enough good things about the…read moreemergency medical staff who helped me. I had anaphylaxis symptoms which were getting worse every minute, but the check in process was so quick, all I had to do was hand my ID and insurance card and then the next second I was in a room and taken care of by four people. So quick and efficient, they answered questions I had and told me not to worry about anything but getting better at that moment. Their professionalism and work made me feel so secure and relieved. Obviously I don't want to have to go there again, but if you live in the area, know that you can count on them in case you need medical attention!

If I could give this location zero stars I would. After bringing my baby in because he hit his head…read morewhile playing they called DCS because they said they have to report this kind of an incident. Absolutely deplorable system. Do not bring your children into this location. Take them to a doctor you trust.

Excellent care for my sister Janet!! Medical teams have been exceptionally wonderful!read more

The Community Heart and Vascular center provides Heart Scans for $49. Quick and efficient with an…read moreappointment. They provide results to your scan after about 5-10 minutes. Entire appointment took about 20 minutes.

No one really likes to visit the gynecologist, but the staff at OB/GYN Indiana makes it the best…read morepossible experience. There are multiple locations around central Indiana, and many of the staff bop from one office to another. I typically schedule my routine well-woman visits with Adrienne Hoagland, who is a nurse practitioner with this practice and is the literal best. Her attitude toward everything is very matter-of-fact and positive, and she always puts me at ease. I've been seeing her for many years, so she knows my history and remembers things that I've told her at past visits. I am not in the market for an obstetrician anymore (thank goodness), but for all of my gyno needs, this will be my go-to practice.

Clean doctors office but efficiency is not their strong suit - a 30 minute visit should not take an…read morehour of waiting.

If you have to lie facedown and motionless in a sarcophagus-like box with your chest exposed to…read moremagnets that are powerful enough to pull the shrapnel from your leg that you earned during your tour in Iraq, Community Health Pavilion Saxony is a decent place at which to do that. I had to get a mammogram MRI, and was directed by my doctor to go here. It's not the closest to my home, but it wasn't difficult to get to, and there is lots of parking. Of course, medical facilities have to medical facility, and when I went to check in, they did not have the proper paperwork sent from my doctor. Where did it go? Who knows, but I went to sit down in the waiting room while they figured it out. Eventually, the office faxed it over to this office, and all was good. Once I got back to the MRI room, the whole thing went really fast. They explained clearly what was going to happen, they inserted the IV with the dye easily and painlessly, and I was supported and walked through every step. I got headphones that played any type of music I wanted, and I basically just chilled and meditated and breathed while not moving a muscle for 10 minutes. If you need to get an MRI here, don't fret. You are in good hands! They are very straightforward with the process and try to get you in and out efficiently. Bonus: I got my results within a few hours the same day.

The staff is always wonderful. They are kind and take their time. Blood draws always go fast. The…read morelobby is always clean. I like the express checking and that I can make an appointment. The nurses always are gentle and very informative.

After recovering from a fire, Magnificat Family Medicine has settled into a new space. I like the…read morenew office even better, located within a medical building. It feels more officially a doctors office and more private than the last location. I had been putting off this check up simply because of Covid. Nothing pressing...I had to have some blood drawn and a quick check up before I could get some needed refills. I was really pretty surprised to see that most staff were not wearing masks, but I had mine and felt confident with my own safety precautions. Signs did state they would wear them if requested. I watched everyone using hand sanitizer just as much as I do and maintaining distance, so I felt comfortable. I believe I have been with this practice for 2 years now. While I like both Dr Casey Delcoco and Dr Amber Hibbert, Dr Amber Hibbert is who I prefer to see most. Maybe it's because she reminds me of a favorite, caring Aunt. She has a soft voice and very caring, nurturing demeanor. She listens empatheticly, validates concerns and I never feel rushed. Having chronic medical conditions and also being a parent of children with special needs, I've had my share of poor medical care experiences in the past. It led to a lot of struggles with anxiety for me, surrounding even seeking out medical care, let alone showing up at the doctor office and asking for my needs to be met. Every visit that I have with this office, I walk away more confident in my ability to take control of my healthcare, because of receiving such empathetic care. There was some employee turn over about a year ago, and I noticed issues like timeliness of prescriptions, refills and insurance authorizations disappeared. That has been a relief. I also cannot end this review without mentioning that their phlebotomist, Gabby, is A+++. I absolutely love her. Draws are always quick and painless with her. My Autistic teen son was extremely anxious about having a recent blood draw, and I reassured him it would be just fine because of Gabby. Sure enough, she was so good with him and he had such a positive experience. This practice also encourages and supports alternative and natural practices, when fitting. They're also supportive of extended and alternative vaccine schedules.

IF you ever get to see the provider, the drs are phenomenal. We have been going here for years…read more However, getting ahold of anyone, and online apts are virtually impossible. When we finally get seen in office, the drs are super knowledgeable! But the experience prior and after are very frustrating. Today I had a virtual apt scheduled for 2:40, it is 3:26 currently. I've tried calling, sending an email and using the app- have not gotten ahold of anyone. The communication unfortunately is absolutely not good :/ Drs knowledge- 100%, everything else.... 20%