We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

I discovered Splashy Pools and Spa after my existing pool service told me they didn't perform a…read moreone-time cleaning during my pool opening which unfortunately, my pool badly needed. When I called Splashy Pool, they responded to my call right away and immediately scheduled an appointment within a day. The technicians did an excellent job vacuuming and brushing the liner, testing and balancing the chemicals and informing me of any follow-up actions I should take, all at a reasonable price. The techs were experienced, professional, friendly and careful and worked in extreme heat conditions. I was fortunate and grateful to have hired this company and wished I had found them sooner. Without a doubt I will be hiring them again in the future to open/close my pool.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

After the power was out for 5 days. Thanks National Grid. Restarting pool was a problem. Luckily I…read morewent to Leslie pool in Springfield Massachusetts on Boston rd. Excellent service by the most knowledgeable young lady. Got all my parts for $75.00 to self repair my 1993 Hayward DE filter. Back in business soon. Enjoyed our pool again. Great place to visit with excellent service and friendly staff and decent prices.

Beware the store does not honor advertised pricing online…read more 3 " chlorine tabs for 35 lb was $169. Sorry sir we cannot give you the price we advertise unless you drive 20 miles back home and order online and pickup at the store you standing in. AVOID LESLIES UNLESS YOU BUY ONLINE. THE RIP OFF WALF IN CUSTOMERS ON ALMOST EVERYTHING

I highly recommend 413 Pools for pool services. This past summer, our inground pool was…read moreconsistently the cleanest it's ever been since we've moved into our house 5 years ago. We previously used a large pool cleaning company and we had to regularly run our pool robot. This past summer, our pool robot was basically on vacation. We only used it to pick up a couple of leaves stuck at the deep end of our pool. Also, with the previous large pool company, we had different people come by each week but with 413 pools, Derek and Steve were the only ones who came by. They were good with communication, showed up when they were supposed to, always very friendly and answered any of my pool questions. What was also great about 413 pools is that we were not stuck with a weekly cleaning contract for the summer (this can be a problem if your pool ever needs unexpected repairs/liner tear)! If we didn't want a cleaning bc we were away, we could have just skipped a week. They also did our opening and closing. Lastly, their services were reasonably priced and saved us some money this year. Thanks again, Derek and Steve!

413 Pools/ Derek was an utmost professional! He was very knowledgeable about all things associated…read morewith pools!!! He was very reasonably priced with excellent quality of care!

I can not say enough about the team that came to my home , they were all so helpful and kind to me…read more I needed a new liner , and I had termites , The person I spoke with in service Mike he as well was awesome , they have had to come back to my home serveral times they never seemed upset they were all so helpful no matter what questions I asked or how many times I asked the same questions I would recommend Teddy Bear to all my family and friends

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

My hot tub sprung a leak. Chris the tech was super responsive, quick, fixed it for a fraction of…read morewhat another company had quoted me. You guys have a life long customer in me.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

Would highly recommend! Quick response time and excellent customer service. I've tried other pool…read moreservices and by far this is the best. They are honest, reliable, and reasonably priced,... for that-they earn five stars from this customer.

From the owner: Open pools close pools , repair filter equipment , underground leaks , safety covers , heater…read moresales and service , inground liner replacement

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.