As a foreigner that's accustomed to the level of care from my own providers, this hospital is AWFUL…read moreand I hope that I will never ever require any medical care when I'm back in the area. The safety of their patients from a security standpoint is NONEXISTENT. There were people that were clearly high out of their minds walking coming straight from outside the hospital in/out of the area where patients were being seen. It was concerning bc they would just walk around blurting out words and approaching people multiple times (myself and my mom included) asking for random things like a glass of water. When people The staff was ok. They were nice but they're clearly understaffed and their faces show it. I don't know if this is normal in this country but they would give people IV's in the hallway, they didn't even administer any of this stuff in a room! I didn't notice any of the staff washing their hands... After COVID and everything we've all experienced the past few years, we just didn't learn a darn thing.

Evil Nurses I had a…read moretwo-week stay at The Royal London back in 2016 and am still traumatized by the awful experience by "so-called" nurses. I had a broken pelvis and was thrown about like a rag doll by a male nurse after he changed my gown, and manhandled me into a clean gown whilst ripping out the cannula in my hand in the process, then literally thrown onto the hospital bed, all done without a word, I was given tablets that caused me to have diarrhea, I had to press the buzzer several times for a bedpan, which fell on deaf ears resulting in my horror and embarrassment in messing up the bed up, and if that wasn't bad enough, when the "so-called" nurse eventually bothered to attend to me (albeit too late) I was treated with utter disdain and disgust. The female nurse said "this is disgusting, you stink of dog poo" then proceeded to strip wash me in cold water very aggressively then threw the dirty gown in my face, saying "this is you" Hard to believe but true, I never in my entire 73 years of life been treated this bad and cannot believe this is the caring profession !!! Pure Evil

Splendid customer service with positive energy attitude. Appreciated the kindness heart Amenread more

When my mom fell and broke her hand while we were on vacation, we looked for just a walk-in urgent…read morecare clinic for her to go to, but found that they were inside the hospitals in England. We had a full day + a travel day left in our trip, so wanted to get it take care of as soon as possible. Unfortunately, St. Thomas was unable to help us due to their absolutely extreme and unacceptable wait times. We arrived around 8 PM and waited in an outdoor but tented queue for about 45 minutes before being checked in to the emergency room. Signage was not very clear, so we really weren't sure we were in the right place until we got to the front of the line. There were people in line with us with all types of absolutely terrible ailments, and a few that looked like they needed to be lying down, or at least sitting, but all wheelchairs were full. When we finally made it inside, a lovely nurse named Elle checked us in. She was fantastic and so helpful and friendly. She took some notes down, and offered medication if needed. We sat for about 20 more minutes before being called to another station where we told another person all the same things, and were sent down the hall to "urgent care" where they warned us it would be a 3-4 hour wait. And there we sat. And sat. And sat for about 3.5 hours - observing only 4 people being called back, having x-rays, and then coming back to the waiting room to sit. They made several announcements over the intercom during our visit asking people not to ask reception for a wait time update as it only hinders their ability to work through the line. I believe we only saw 2 people leave with, what appeared to be, a solution to their injury. After nearly 4 hours and absolutely no end in sight, we decided to call it quits, and try to wait and seek help when we returned to the States. Before we left, the receptionist had us go in and speak to the nurse practitioner on-duty who gave us some tips and a sling. She was lovely as well, and seemed sorry that she wasn't able to help us. I know that England's healthcare system plays a role in the terrible experience that we received here, but we sat in this waiting room for hours in hard plastic chairs (still with plastic walls separating them, by the way, making it impossible to talk to the person next to you), and the water jug was completely empty. The ER waiting room had vending machines, so I ended up going back there at one point to get a drink, but my goodness, they aren't even providing the bare minimum here. My mom was in a lot of pain, but there were people here with all sorts of wounds, waiting all night just for a few stitches. After returning home to the US, my mom was able to visit an urgent care and only wait about 15 minutes to see a doctor. She's all squared away now (or on the way to it, at least) but this is such an extremely terrible way to do things as she was in a lot of pain for days.

Fraudulent advertising as a centre of excellence. In reality they do not provide standard of care…read moreservices such as ventricular assist devices. Go somewhere else for cardiac care. At least one lawsuit in progress against one of their egotistical surgeons

I have to give this hospital a 5*, particularly after the way they looked after me following my…read moreheart attacks. Their professionalism, compassion, understanding and approach were second to none. Even as a fellow professional I felt special and cared for. The food was excellent, better than some hotels I've been in. Can recemmend this hospital 500%..more. AND They love giving you good news!!!!! Thank You

Barts ia dump from the peeling decor to the uncaring non-communicative nursing staff who couldn't…read morecare a toss about your comfort and blame a management that doesn't manage then do nothing through their line management to change things.You will see 50 irate patients and families in distress when they have to sit for hours in stuffy airless clinic holding pens because the appts are only 5 minute slots.Otherwise people are in zombie state not daring to move in case they lose their place. People travel from all over to get to the NHS flagship for cancer treatment and are met with apathy, miserable faces and voices, and never a greeting right down to the volunteers in the WRVS cafe.There is no staff attempt to communicate between themselves and the patient is the last one they notice. Go and read the nurses' mission statement obviously pinned on the wrong hospital wall. Patients have to arrange their own transport i e ambulance with a reception which is more taxi-cab hole filled with ignorant staff than an arm of NHS .yes I know all about workers under stess. Been there. I inform management what's wrong with Barts.I also praise where it's deserved but it's difficult to bring joy to brick walls. So far all a sham. I thought Whipps X was a disgrace but it's moved up the slug trail now I'm experiencing Barts. Not a good experience at all.

I am an American citizen who became very ill on a flight from Boston to London. I came to the…read moreplace where I could not breathe. I was rushed by ambulance to the Hillingdon Hospital and was treated for a lung infection that triggered a massive asthma attach. The people were all very kind, but the hospital is in horrible shape.. I was shocked to see the lack of cleanliness and updated modern conveniences. No bathroom in a ward of very sick coughing women. I thought the woman across from me would die before my eyes. I was asked to pay 5,000 dollars within the hour to be treated. (not everyone could do this) I can say that I feel they saved my life...many breathing treatments, IV steroids and strong antibiotics. They did agree to finally give me an CT scan to check for a blood clot. I do understand this is Socialized Medicine, but I really felt sorry for the poor care of the property.. old, not painted and dirty for anyone who had no choice but to be there. I always thought Socialized would be a bit more Equalized for EVERYONE. I do thank you for helping me continue our trip to Greece which we had planned for many years. I am back in the USA and feeling well. Your staff is wonderful, but that hospital needs repair and cleaning especially if you are sending people there from outside your country....it is not a showcase for London. Thank you so much for helping me.

I've been feeling rather poorly today, so I decided to try out the Whitechapel Walk In Centre…read moreadjacent to the Alexandra wing of the Royal. It's essentially a sanitary mobile shack. Once submitting my details, I only had a 20 minute wait before I was taken into a consulting room. Now unfortunately, my medical records are at another London hospital, and these clever folks at the NHS have no way of syncing up systems even in London alone. So I was given the helpful instructions to go to my previous hospital and sit in A & E for four hours, alongside a seasonal warning about swine flu. Seven cases already in Tower Hamlets and rising fast, hooray I can't wait for winter!

Clinical Fellow in Gynaecology Dr Dong Li, was only a Master student in Shanghai, China in 2017,…read moreis permitted at the UCHL to scan women and advice patients without a senior gynaecologist being in the room. Dr Dong Li should not be allowed to see patients without a senior doctor and it should not matter how busy everyone at the hospital is. He is intellectually not equipped to hold a consultation with a patient. Lacks emotional intelligence also. "My love" is not how to address a patient in a conversation. I have left the Hospital outraged about his dismissive from of advising me as a patient, not to forget to mention that he gave me a cancer scare. Before mis-diagnosing a fibroid as cancer... might be worth asking the patient if she has experience undesired, rapid weight loss.?! I regret having seen him and can say for sure, my therapy plan or outcome would have been different, have I seen a different doctor.

I accompanied my friend here one Saturday night a couple of years ago. We waited in the A&E room…read morefor ages during which time a drunk couple walked in, the guy with a bloody hand and a girl all dressed up for the night with blood pouring down her face screaming that she couldn't see. It was as you would expect of an A&E room I guess extremely dramatic. I felt like I was in a soap. It was midnight before friend was seen to but the staff were quite nice to her when they did see her and wrote her a prescription. I had almost fallen asleep before she came out.

SIMPLY THE BEST/ TCB SS…read more Went into hospital valentine's day( I believe) though wasnt conscious so was there/ thereabouts.Started off with influenza then pneumonia so was put in an induced coma.Gradually made my way to a bed on the icu.The level of professionalism from all was top drawer as they say .It was a slow process getting better ( tbh I wouldn't yet claim to be fully better) but the sheer dedication of the staff made me confident I'd pull through.Really looking forward to my next stay(* okay I'm joking with that last bit).10/10

Hospitals, we all have to put our head inside the door of a hospital at some point and whether you…read moreare the visitor or patient it's rarely a fun experience. I took a little visit to the A&E room here over a year ago because I fell from a height of 8 feet onto a concrete floor on my back and miraculously got away with just bad bruising. But because It was so painful I came here to have it checked out. Thankfully I wasn't waiting very long, under an hour i would think. The nurse who saw me was quite sympathetic when she saw my bruises and prescribed a load of codeine for me.