Updating. I've had excellent service from customer service but the managers and some cashiers…read morehaven't been as helpful. This was previously a 5 star review from my experiences with customer service. I run a nonprofit horse rescue and get coupons from Purina for horse feed. I have frequent problems with them, but today was the worst. I was running behind and despite my clear communication that I was giving her 3 coupons (said 3 times), she only rung up one. We had already swiped the card, so she had to process a refund. I expressed I was running short on time and she said it would be quick. She then processed an EXCHANGE and called us "even" and wanted to ring me back up for the 2 coupons she had missed. So she wanted me to buy 2 bags of senior feed ($29) at full price, not need or get a real exchange, then pay the discounted price ($9) for the same two bags. At this point a manager (Jim) had come up and was backing her up saying it all made sense and that we were "even." Though I had been charged too much and not refunded anything and they wanted more of my money. I asked him for reassurance this wouldn't happen again and he just mansplained that the job was hard. No apologies, nothing. The customer service rep (Sheila) was the only thing that saved the situation by understanding the situation and taking over to help process our refund and get our coupons applied. I spend hundreds of dollars in this store weekly, and this situation has me considering finding a new feed store that actually supports nonprofits and the coupons we need to keep working. If I do go back, Sheila will be the only reason. I am extremely disappointed in this situation.

Yesterday (Sunday) I went in to get my line put on my new fly reel. I am just getting started on…read morefly fishing. Chip was such a big help getting me all set up. Chip also gave me some great tips on fly fishing and areas to go. Whenever I am up here visiting family, I love coming in and chatting with Chip and the other staff too. Thank you Chip for always being so kind and helpful!

This visit was a disappointment from the moment I walked in…read more I'm new to the area, and as a long-time John Deere equipment owner, I came in hoping to make Ragan my new dealer. I expected the staff to be professional and knowledgeable. Today I was ready to buy an Ariens Pro snowblower and had one simple technical question. Instead of allowing me to speak with the mechanic or service manager, the service desk brushed me off and told me to "go talk to sales." The service desk rep was rude and snarky the entire time, even tossing sarcastic comments as I walked away, saying, "If we answered everyone's questions, we wouldn't get any work done," despite everyone in the shop sitting around doing nothing. The experience was unnecessarily unpleasant, and I'll be taking my business to a dealer that values good service.

When we moved to North Idaho in 2028, the first major purchase was a John Deere Riding Mower with a…read moresnowblower. Over the past 4 years, it has performed perfectly. We took it in once for general maintenance. Last month, we heard a loud noise and the snow blower quit working. We called Ragan in the morning and they drive out that afternoon to pick it up (around 45 miles one way). The gentleman stated he had an idea what was wrong with it. Within 48 hours, there was a diagnosis ( this was the week right before Christmas). Ragan was able to get it fixed and delivered it back to us within two weeks. Considering it was the holiday season and sometimes getting parts can be cumbersome, they did a great job. And the fees for transporting but we're more than reasonable considering gas prices right now. Awesome customer service

Great to have an honest and reasonable mechanic in Spokane arearead more

From the owner: We are a mobile marine and small engine service at your doorstep!read more

Bought a Takeuchi TB216. Excellent machine. The service at FMI is nothing short of outstanding…read more They educate you as well on how to maintain and utilize you machine; in my case an excavator.

This is the go to place for outdoor power equipment…read more Best selection of mowers and handheld equipment I have seen around with knowledge to answer the questions needed

Sales are great. Service department is ran by an idiot. Went in to have my first 50 hour service on…read moremy CT1021. I trailered it in and dropped it off. Later that day they called and said it was done. Paid close to $400 and trailered my tractor home. After inspecting the only thing they did was change the engine oil and filter. Called service the next day and all they said was basically oops. He said to bring it back in and they would finish the 50 hour service. I said no way give me a credit. He did, but he still charged me $185 for a engine oil change. Buy elsewhere if you want good service.

From the owner: We are here to support all your Bobcat equipment, service, parts and attachment needs. Our…read moreexperienced team offers next level industry knowledge and experience you should expect for your next compact equipment purchase. Call us today!

Kameron came the day after Christmas to unclog the carburetor on our snow blower. We purchased new,…read moreused for one season, then moved to a warm climate for 4 years. Kameron gave us a time frame between 8a-10a and called 15 min before he was to arrive to give us time to get ready. He was very kind, talked through what he was doing and gave us suggestions on how to prevent the situation in the future. We will definitely use his services again.

Overdue review, but I was just recommending Mobile Wrench to someone for their lawnmower because he…read moredid such a great job bringing my snowblower back to life this past winter. He is busy, so he works quickly and efficiently and for a fair price. He was great about communicating and even though my appointment was the day of one of our blizzards, he was on time. He communicated well and would absolutely use him again. As I mentioned at the beginning, I can and do recommend him.