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    St John Hardware & Implement

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    7 years ago

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    North 40 Outfitters - West Spokane

    North 40 Outfitters - West Spokane

    3.8
    (9 reviews)
    0.7 mi

    Updating. I've had excellent service from customer service but the managers and some cashiers…read morehaven't been as helpful. This was previously a 5 star review from my experiences with customer service. I run a nonprofit horse rescue and get coupons from Purina for horse feed. I have frequent problems with them, but today was the worst. I was running behind and despite my clear communication that I was giving her 3 coupons (said 3 times), she only rung up one. We had already swiped the card, so she had to process a refund. I expressed I was running short on time and she said it would be quick. She then processed an EXCHANGE and called us "even" and wanted to ring me back up for the 2 coupons she had missed. So she wanted me to buy 2 bags of senior feed ($29) at full price, not need or get a real exchange, then pay the discounted price ($9) for the same two bags. At this point a manager (Jim) had come up and was backing her up saying it all made sense and that we were "even." Though I had been charged too much and not refunded anything and they wanted more of my money. I asked him for reassurance this wouldn't happen again and he just mansplained that the job was hard. No apologies, nothing. The customer service rep (Sheila) was the only thing that saved the situation by understanding the situation and taking over to help process our refund and get our coupons applied. I spend hundreds of dollars in this store weekly, and this situation has me considering finding a new feed store that actually supports nonprofits and the coupons we need to keep working. If I do go back, Sheila will be the only reason. I am extremely disappointed in this situation.

    Yesterday (Sunday) I went in to get my line put on my new fly reel. I am just getting started on…read morefly fishing. Chip was such a big help getting me all set up. Chip also gave me some great tips on fly fishing and areas to go. Whenever I am up here visiting family, I love coming in and chatting with Chip and the other staff too. Thank you Chip for always being so kind and helpful!

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    7/18/26
    Northstar Clean Concepts

    Northstar Clean Concepts

    1.0
    (1 review)
    8.2 mi

    Well thank you for apolgizing but i didnt ask you to. My response still stands. It was directed to…read moreyour company and your crooked policies. I did not order the wrong part. This part was recommended as a direct replacement from manufacturer. Not at any point during the conversation with Lori did she say anything about restocking fee of 20%. She knew what any sane persons response would be. You made your $30 dollars on me for doing nothing. Pretty good scheme you got going on there. Once again I did not know anything until you slipped on the 20% restocking fee on sone paperwork after the fact. Nice move. I do not back down from crooked companies. Hopefully Amazon will eliminate you like they swallowed other wannabe businesses. Im rooting for AI too for your customer service. Actually i got better and more professional customer service from poor people in 3rd world countries ie Phillipines. India etc. making 8$ per shift rather than what you consider great US support.

    From the owner: Northstar Clean Concepts provides commercial and industrial cleaning and environmental solutions to…read morebusinesses throughout the Inland Northwest. As Authorized Distributors for Landa, Karcher, Cuda and more we have an extensive selection of brand name pressure washers, floor care equipment, steam cleaners, extractors, and parts washers. We also supply universal replacement parts and accessories, and provide competitively priced maintenance and repairs on all the equipment we sell as well as many other brands. Our commitment to reducing water waste means that we also sell, install and service Water Maze water treatment systems, Alkota and Landa water recovery systems. Plus, you can save money on your energy bills and recycle your used oil with our Clean Energy waste oil heaters.

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    St John Hardware & Implement - farmingequipment - Updated August 2026

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