I cannot thank Dr. Rachel Vandermyde and her staff who were working on December 2, 2025, enough. I…read morehad to make the heartbreaking decision to put my beloved chihuahua, Paco, down. The care and compassion I received from everyone made an awful experience feel just a little less awful. Dr. Vandermyde treated Paco with such gentle kindness and love, as if he were her own. I am truly grateful for the support, empathy, and respect they showed us during such a difficult moment.

This place is very well maintained and clean. The vets and staff are friendly. Our vet helped our…read moredog get his yearly shots. I did have to muzzle my dog but they tried to get him calm. Anyways, they were smart and took the dog out of the room and they said he immediately was acting fine. Smart people here and not too pricey.

This was our 1st visit and my sweet Samantha took right to the entire staff. Dr. A was very…read morethrough. This is a vet clinic I have been looking for - they care for their clients just as much as if my fur baby was their own.

I'm a new client that brought my cats here for a rabies shot. My cats are hard to handle outside of…read morehome. In the past I have been prescribed meds for veterinary appointments. Scheduling an appointment was easy. The day of my appointment I was promptly taken to a room where I waited for about 45 minutes to an hour after my appointment time. At the appointment my 1st cat was hissing and upset so the vet said well we can't do an exam on you. They were able to give both of my cats their rabies shots in the hind area while another vet tech held them with a towel over them. Neither cat had an exam and they were prescribed anxiety meds for future appointments. When I paid my bill it was almost $300. I was in shock and when I reviewed the bill I was charged $108 for the exam portion. I asked why I was charged when there was no exam. It was explained to me in the state of Indiana in order to give a rabies shot or prescribe meds there has to be an exam. However, if I give my cats meds and want to bring them back within 30 days they will do the exam for "free". Personally, for me this is enough to never bring any of my pets back here. The whole thing is pretty unethical. So they have no problem going against the state rules but charging me for something they never did Is ok. Maybe if this had been explained to me prior I would have been more ok with paying an exam fee when my cats never had an exam. Or shame on me for not asking before hand questions about pricing but the experience rubbed me the wrong way,

We have been seeing Dr Smith for better than 20 years, we trust his judgement and he's always taken…read morevery good care of our animals, the staff is always very kind as well.

I've been taking my dogs to Smith Animal for the past year. Thankfully we haven't had any…read moreemergencies so it's been mainly preventative care and ear infections. The staff has always been great and Dr. Smith is always the Dr. we see. They have appointments that fill up pretty fast but I think they reserve some time for emergencies. How do I know this....because I had to make a really tough decision about my 18 year old cats on a Friday before a holiday weekend. I had originally planned to use from Home to Heaven but was unhappy with the communication. So on Friday morning I called Smith Animal and explained the situation. They said they had an emergency appointment they could fit me into. I arrived early...crying in my car while holding one of my cats. The staff came out to get me. Everyone was so compassionate as I bailed my eyes out in the room. The price was also over less than half the cost of the service I originally planned to use. Fast forward to today, a week later and the office sent me a handwritten condolences card.

I'm leaving this review to document an incident involving veterinary technician Sarah Spadoni and…read morethe clinic's office assistant, both of whom created an unnecessarily hostile and unprofessional experience during my dog's visit. This review reflects my experience during that visit and the aftermath. I want this on record because the clinic declined to meaningfully address it, and I believe incidents like this only escalate when no one speaks up. My dog, Chop, has been under the care of this veterinarian for years, and I've spent nearly a lot on his medical. I am deeply invested in his health, which makes the experience all the more shocking. 1. Confusion About Role During the Visit During my visit, technician Sarah Spadoni spoke in a way that led me to believe she was the actual vet. She referred to "her clients," provided medical guidance, and presented herself as the authority during the conversation. Because of this, for about a week afterward I believed she was the new veterinarian at the clinic. I later understood that she is a veterinary technician, which made the interaction confusing to me. Veterinary medicine has clear professional roles for a reason, and during this interaction those boundaries were not very clear from my perspective. During the same conversation she questioned where I obtain my dog's heartworm prevention and expressed concerns about medication obtained outside their clinic. In that discussion she said she believed the medication might not be legitimate and questioned whether obtaining it outside the clinic was legal. I left feeling that if I didn't buy his treatment from them specifically, it might somehow be less effective in preventing heartworm. She also asked about my home location and said she wanted to know the exact area where I live so she could inform her "other clients" to avoid walking in that area due to potential heartworm concerns. That request made me uncomfortable, as I don't want my location shared with others. Overall, the interaction left me confused and uneasy. 2. Medical Advice Later Contradicted Ms. Spadoni provided information that was later contradicted by a veterinarian. Being wrong is one thing; providing information with total certainty is another, especially when pet owners trust staff to know their limits. 3. Improper Handling and Interrogation At one point, my dog was held by staff while my mother and I were questioned as if we were being investigated. This was not standard communication or restraint. It felt improvised and unnecessarily adversarial. 4. Accusations from the Office Assistant When I attempted to address the situation with the office assistant, it escalated immediately. She accused me of negligence and of essentially causing my dog's past heartworm infection "on purpose," despite clear medical records, imaging, and years of documented care. She also made comments that left me with the impression that maybe my dog should be handled more roughly because he was "poorly behaved," something no licensed veterinarian has ever claimed about him. This level of escalation without listening is alarming, especially given my long-term commitment to this dog's care. Why I'm Writing This This review is not meant to start a debate. It is intended to establish a public, timestamped record of what occurred. If future clients report similar behavior, they can reference this documentation. Veterinary care requires competence, clarity, and appropriate boundaries between techs, managers, and veterinarians. Those boundaries were not upheld here, in my opinion. I am updating this review because new issues have come to light, and I believe it's important to have them documented for both myself and others. Let me also preface this by saying that I had no issues with Dr. Ferrell herself, as she has always seemed kind and considerate toward Chop. My concerns are specific to the behavior of the technicians and the office assistant. The day after the incident, the office assistant called my mother, apologized for how she and Ms. Spadoni handled the situation, and asked for Chop's care to resume. While I appreciate the acknowledgment of mistakes, we declined and chose to move to a new veterinarian. Months later, after repeated attempts to get us to return were declined, the clinic included commentary about our interaction in his medical records that I believe was inaccurate and did not reflect what occurred. I was concerned it could complicate his care with other providers. Thankfully, the new vet did not rely on those notes. These actions have raised serious concerns. I have contacted the Indiana Board of Veterinary Medicine and the BBB and am prepared to escalate further if necessary. We have now found a vet who specializes in Chop's breed. My dog has had a difficult life, and the last thing I would ever do is put him in the care of people who made his care more difficult than it needed to be.

I had such an AMAZING experience with Dyer Animal Clinic and it's all thanks to Chevy Stevens! I…read morecan't say thank you enough! I reached out looking to adopt and this clinic was everything I could ask for. I love the professionalism and the drive to want to help animals in need of a family. I was able to adopt a cuddle bear named Phantom. Ive been with him for three hours so far and it's already been a lot of fun. The process was way smoother than I expected. They did all of the work for me! Phantom was ready to go with his shots and already neutured. Chevy was excellent at communicating and helping me adopt the baby that was perfect for me. Forever grateful to DAC

I had the best experience on my visit this past Monday. Everyone was so friendly and helpful. I…read morebrought in a kitten I rescued from some bushes and they took such good care of him. I got in right away, they gave him a toy and everyone treated him like a celebrity. Their prices are reasonable and the hospital is cozy and clean. I will be going here from now on. It's worth the little bit farther drive to receive such amazing care!

They were attentive to our cat. They called us with updates. And they were very pleasant.read more

I would sooner recommend any other animal hospital before I would Deer Run. We had our two cats…read morescheduled to get fixed here almost two months in advance. We dropped off our cats at 8am, and weren't updated until 4:45pm that NEITHER of our cats' procedures were finished, despite one of them being put under anesthesia, waking up, and having the entire procedure abandoned because apparently she was being "spicy." It is already unacceptable that they had our cats for 9 hours today, didn't accomplish anything, and did not communicate any complications to us until their would-be pick up time, but we later found out that they spent the entire 9 hours in their carriers without being fed! Unprofessional, inefficient, borderline neglectful operation.

Here is my experience.  I called two weeks ago to set up an appointment for my dog.  I'm new to the…read morearea and used Yelp to find a vet near me.   This was listed under Cooley Animal Hospital in Yelp. So today was the day of my appointment and I go to the address per Yelp and i find a pool store and not a vet.  So i then proceed to call the vets office multiple times and they do not answer or even have a voicemail system.  This is very frustrating so I drive back home and decide once I'm home to call one more time.  Finally, someone answers and tells me that the location i went is not the correct one. I explained what happened and asked if I could still bring in my pet for a rabies shot today.  They declined and asked for me to reschedule.  My one star is based on them #1 not updating their Yelp Address #2 not answering their phone or having a voicemail.  I dialed at least five times and had no answer #3 not sending a follow up reminder of my appointment like most places do #4 not letting me bring in my pet after explaining my situation thus showing a lack of empathy

I've seen all the negative reviews. I disagree...The vet here Mrs. Amram is an actual caring,…read morefur-baby loving person. She has helped me nurture wild CH kittens back to health when everywhere else rejected them when they showed signs of CH. They were in bad shape, one even had a botfly! She was the only Vet that actually helped these little guys I was trying to save and she barely charged anything for all the work she did on multiple visits, knowing I was just helping to get them ready for adoption. I would not judge her on her staff. As for a rabies shot, it's a law regardless of indoor or outdoor in order to register your animal. I personally have 3 snowshoes and 1 Siamese, I trust this vet over every other in the area. She isn't about the money she is about what's best for the animal. I have also waited longer- why because she has to take the K9 cop first, they are on the job and need what they need immediately. I have no issue waiting when it's someone in service!

Dr. Amran is a wonderful vet. She is knowledgeable, gentle and caring. She puts your pets need…read morebefore $$. I recently had an emergency - The EVCC emergency vet clinic in Highland was NO help and spent hours misdiagnosing my dog. Which delayed his treatment. Dr Amran got him transferred to her, worked with us most of the day to save his life. I am deeply grateful. The staff is a mixed bag of helpful, grouchy, assuming, kind and caring. -But aren't we all.

We brought our 12 year old Golden Retriver to the Munster Animal hospital two weeks ago. As we…read morefeared, there was nothing medically that could be done for him. The compasion and care we received made a horrible experiance just a little bit better.

This is the WORST animal hospital I have ever been to!!…read moreFirst of all, roughly 4 1/2 years ago, I had a cat that was seen by them. They charged me over $700 for bloodwork & told me that my cat was diabetic. I got a 2nd opinion from a vet who specialized in cats. This vet took ONE LOOK at my cat & said, "Your cat has cancer." I was FLOORED! The bloodwork (that was a hell of a lot cheaper than $700!) confirmed it. Ever since then, I NEVER went back to Munster Animal for vet visits. Fast-forward to this week, I need to board my cats, & the usual places I board either stopped boarding or are booked. So, I call Muster to ask if they board & they say yes, but the vet needs to see your cats for a wellness check prior. I figured that's fine, both cats have recently seen their regular vet...they are fine. I do a walk-in & I'm already annoyed with them from the start! The girl is having an EXTREMELY hard time checking in 2 cats at the same time. They seem VERY disorganized. The vet came in like a wrecking ball--trying to scruff my cats, catastrophizing every little thing about my cats, insisting on multiple bloodwork & x-rays, giving them all kinds of shots that I had to ask, "What are you giving my cats??", jabbing his thumb in my cats' hipbone to "demonstrate" there might be something wrong...only for the x-ray to show nothing (obviously). And to add insult to injury, this "pre-board wellness check" came out to OVER ONE THOUSAND ONE HUNDRED DOLLARS!!! Due immediately! With 3% interest if paid with a card! WTF!?!? The next day, the vet called with the bloodwork, telling me that my cat has...you guessed it...DIABETES. AND that my cat is at risk of spontaneously bleeding out & MUST be seen back for treatment IMMEDIATELY! After that dramatic phone call, I immediately booked a vet appointment with my regular vet. They called Muster for the records, talked to the Munster vet, checked her out, and took additional bloodwork. Turns out my cat is fine. fat, but fine. On the day of boarding, I schlepped my cats to Munster to board for the weekend, only to (at the last second) ask me about this deadly bleed-out scenario the doctor conjured up. I explain that my vet was talking to their vet about it & I had my vet take the bloodwork because I feel more comfortable if my regular vet sees my cats about serious matters like this. They then began telling me how they can't board my cats because the doctor wanted to see the cat back due to the seriousness of the matter & he won't be back until Monday. I told them, just call my vet now & get the results & they argued with me that I "should have brought in the results myself." WOW! The male nurse (murse) started to cut me off, raise his voice, argue with me, & then storm off!! DOUBLE WOW!! I ended it by telling them (1) If this was a deal-breaker to board my cats, why didn't they call my vet for the results? (2) Why is the Munster vet adamant about a follow-up when I took my cat to her regular vet...does he not trust my vet? Or is this another CASH GRAB?!? (3) If you guys "care so much" about animals here, you'd understand my concerns regarding my LAST cat dying of cancer when your vet misdiagnosed him with DIABETES! And finally - being rude, dismissive, combative, condescending, and sarcastic to customers in a failed attempt to deflect from your own incompetence & ineptitude is not a good look for any of you or your "walk-ins welcome" hospital. I recommend the Hobart Animal Clinic as an alternative. Your pets might even live longer.

I've come here twice now when my regular veterinarian did not have room in their schedule to…read moreaddress an issue immediately. The first time was when my dog was injured -- it was not a visit worthy of emergency care but my dog was hurting and needed care and my "dogtor" didn't have openings for an entire week. Pet Vet saw her and did an exam to confirm she didn't need emergency intervention and then prescribed her painkillers to get her through until our specialist could see her. They were quick and thorough and didn't waste my time or money. I appreciate how to-the-point they were. I brought my dog in again just recently to address illness because once again my primary vet is booked up over the next week. My dog appears to have a tick bite that's become infected (even with preventive medication, yikes, please be careful folks). They took her in, did a full exam, ran a panel on her, and sent her home with antibiotics and instructions until our vet can see her. They'll even give the results to our primary vet. I can't say I'd see them as primary care (it seems they're more like a walk-in clinic), but the two times I've brought my dog here for acute issues, they've given us wonderful service, both pre and post-covid. Their prices are fair (vaccination cost here is awesome), and they do their job without shoving nonsense down your throat so I appreciate that. I would recommend this place to anyone who is in a pinch. 100%. They're quick without skimping on care, fairly priced, and they do the job they're there to do without the frills.

Closed every day except for Saturday! Now I need to find a new vet . We used to use this place…read moreprior to Covid .