I was very pleased with the reservation process, it was quick, easy and very understandable…read more Everyone I dealt with were friendly & pleasant. I was very happy with the size of the unit. They even provided the lock!

The storage unit I rented had puddles of water after it rained, the lady at front said "every…read morestorage unit that has concrete sweats" ... okay I just moved out of a different storage unit that was outside and NEVER had any water in it. Went in to sign out and get rid of this moist unit and didn't get a refund... I had the unit for less than a week this is bull crap. I would not recommend this facility unless you want all of your things wet and moldy.

I had a great experience at this climate controlled storage facility in Fenton Mo. Clean and…read moresecure storage.

I can not say enough goid things about this storage facility and their worker Catelyn.... I was in…read morean emergency situationa , my Elderly Uncle being moved to an assisted living facility and she was so sweet & helpful.. In the stress of everything i lost my keys and Catelyn took care of that to and cut the lick off for me... I honestly don't know what I would of done without them... Thank you so much for Everything!

Customer service not there. Any time I call they don't answer. I typically call when I need my…read moretrash picked up. Could be from missed service due to bad weather or just a random missed day. Prices gone up the past three years.

No one answers the phone. Ever. How can you help when help is needed. ? But you want the bill payed…read moreon time.

We used Storage Masters Chesterfield to store items from my mothers home when she moved to senior…read moreliving in Chesterfield. Mark was particularly helpful in helping us choose the size unit that was right for her things, based only on photos I had taken of her things. He saved us even more money by recommending we take a 2nd floor unit in their temperature controlled building, since we would be going in/out a lot to the unit. Used their truck for a nominal fee to move the things into the unit, and once I got the hang of using the cart and elevator to bring things upstairs, all went well. I recommend using Storage Masters Chesterfield for whatever your outside storage needs are.

The on-site managers have been awesome, but they get run off or fired by the micromanaging…read morecorporate supervisor. That guy lacks any sense of customer service. And he surveils the on-site folk with his office cameras. So, when you read about the on site mangers being great, they WERE. But they are gone. They also jack the prices up without notice - like Public Storage does. Facilities are just okay. Lots of spiders, insects, frequent webs, and they have had roof leaks. Floors dirty when we moved in. If the owner took a different approach with his corporate management of the place, it would have hope. By the way, the truck is not "Free". That is totally misleading. You can use it for one half day rental period and a limited number of miles. After that, it is costly and they require insurance add ons. Do NOT be misled into believing the truck is there for you to use for free anytime you need it.

They never raise the rates! They have excellent quality storage lockers! The value is beyond…read moreunreal, especially compared to anybody else! And if for some reason, you have a problem with your card, they will call and remind you!

Gail was very friendly and helpful. The grounds and units are extremely well kept and clean…read more Highly Recommended.

This is a family run business that cares about the community they live and operate in. The place is…read morekept very clean and organized. Even the landscaping reflects the care they put into everything they do. The family is very courteous, kind and involved in their town. Best and largest facility of its kind in the area.